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Groupon

Gift Cards, Rewards and Cashbacks
  • 5 ISSUES RESOLVED
  • 378 TOTAL REVIEWS
  • $84.2K CLAIMED LOSSES
  • $486 AVERAGE LOSS
1.6
Customer service
Website
Staff
  • Discounts 4
  • No previous problems prior to this unresolved issue 3
  • How they use to be 3
  • Website 2
  • Prices 2

Customers don't like

  • Customer service20
  • Lousy customer service6
  • Shipping4
  • No honor to me for there mistake3
  • Whole awful exp2
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Vivid Seats

Tickets
  • 26 ISSUES RESOLVED
  • 1167 TOTAL REVIEWS
  • $280K CLAIMED LOSSES
  • $571 AVERAGE LOSS
1.4
Customer service
Website
Staff
  • Availability of tickets 7
  • One of the agents was very helpful 6
  • It was easy to purchase tickets 6
  • Seating options 4
  • Ease of website 4

Customers don't like

  • Customer service85
  • Misrepresentation of sale26
  • Refund policy24
  • Hidden fees17
  • Service12
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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