Groupon vs Vivid Seats

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Groupon

Shopping
  • 4 ISSUES RESOLVED
  • 300 TOTAL REVIEWS
  • $75.2K CLAIMED LOSSES
  • $530 AVERAGE LOSS
1.8
Customer service
Exchange, Refund and Cancellation Policy
Website
Diversity of Products or Services
Staff
  • Discounts 4
  • How they use to be 3
  • Price they falsely advertised 2
  • Website 2
  • Prices 2

Customers don't like

  • Customer service13
  • Shipping7
  • Cheap and nasty items6
  • Lack of response5
  • No honor to me for there mistake4

Products by Groupon

No items

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Vivid Seats

Tickets
  • 19 ISSUES RESOLVED
  • 766 TOTAL REVIEWS
  • $180K CLAIMED LOSSES
  • $584 AVERAGE LOSS
1.5
Customer service
Exchange, Refund and Cancellation Policy
Website
Diversity of Products or Services
Staff
  • It was easy to purchase tickets 5
  • Ease of use 4
  • Ease of website 4
  • One of the agents was very helpful 4
  • Seating options 4

Customers don't like

  • Misrepresentation of sale44
  • Customer service42
  • Refund policy34
  • Hidden fees30
  • Service27

Products by Vivid Seats

No items

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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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