PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Travelocity and Groupon as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Travelocity
Groupon

Travelocity and Groupon Overview

Total reviews 847 4861
Company responses 0 0
Issues resolved 1 21

Travelocity and Groupon Consumer Ratings

Rank
124 out of 587 in Travel Agencies category
41 out of 193 in Gift Cards, Rewards and Cashbacks category
Customer service
111 in category
42 in category
Website
103 in category
37 in category
Product or Service Quality
92 in category
27 in category
Additional Fees
79 in category
30 in category

Travelocity and Groupon Rating Details

Customer service
1.1 (222 reviews)
1.3 (1426 reviews)
Reviewer's quote

Absolutely worst customer service experience in my 57 years. I hope to hear from someone regarding this. Federal Trade Commission should shut you down..

Read full review

Beware no customer service that i could talk to ! Retailer said voucher has 0 dollars on it ? I never used this as the stores were on lock down..

Read full review
Website
1.6 (210 reviews)
1.8 (1243 reviews)
Reviewer's quote

Nothing happened No resonse Not able to gain account access I think expedia ISalso travelocity Five attempts to reset password to gain account access and no auto response occured Gave up and went to different website..

Read full review

I called Groupon and they kept referring me to their Groupon website and someone that can have a live chat with me online. Everytime I go to their Groupon website to go on support, they do not even have an option to do a refund. I have gotten wrong product size from them and all I want is my money...

Read full review
Product or Service Quality
1.3 (181 reviews)
1.7 (1159 reviews)
Reviewer's quote

I have been on the phone over 7 hours over 3 days with customer service. It got to the pint that our flight is no longer available due to the terrible service we received. We tried to book a flight using credit due to Cancellation of a cruise due to COVID...

Read full review

I have had the worst customer service experience with Groupon that I have had with anyone in my life. Tonight I was trying to make a purchase using my Groupon bucks as they owe me money. When I tried to make my purchase it kept trying to process on my debit card...

Read full review
Additional Fees
1.5 (152 reviews)
1.7 (882 reviews)
Reviewer's quote

...When I picked up the car at EASIRENT at Fort Lauderdale on March 8th, the lady at the front desk told me that I have to pay an additional US$55. 00, otherwise she will cancel my reservation. I told her that I have made the full payment via Travelocity and I have the proof to show her...

Read full review

...As evidenced by different fine print terms on previous same groupons by the company Great Value Vacations, additional fees verbiage was included after the terms were modified. http://www. groupon...

Read full review

Travelocity and Groupon Pros and Cons

Pros
  • Will never use again
  • Website
  • E-mail confirmation
  • Good deals
  • Unable to get quick customer service
  • Good prices
Cons
  • Poor customer service
  • Long wait times on phone
  • Support for problems
  • Customer service
  • No customer service
  • Cannot talk to a person

Travelocity and Groupon Most Positive Reviews

Top rated reviews
4.8

, Loveland, CO, aint. #752596****22.To cancel a RESVATION- 3/18-3/20 at the wingate byWyndham LovelandYour services ,...

Read full review
5

I bought a Group On coupon about two months ago, for a restaurant called Maharaja Palace, at 1350 Madison Ave in NYC. Th...

Read full review
4.7

Just want to know when my account will be credited back the $308

Read full review
5

I have used groupon for several years and never had a problem until Nov 2015. Purchased a mystery diamond necklace. ...

Read full review

Travelocity and Groupon Most Critical Reviews

Lowest rated reviews
1

I used Travelocity to book a reservation with one of their "recommended" hotels, the Capital Inn & Suites located...

Read full review
1

To be honest by far the worst company to work with. For the last 3 months I have just had one struggle after another...

Read full review
1


NEVER USE TRAVELOCITY!!!!!!!!!!!!!!!!!!!!!!!!!!!

SO BAD I DONT EVEN WANT TO TALK ABOUT IT!!!!!!!!!!!!! I HAVE BEEN PLA...

Read full review
1

I bought a house cleaning Groupon deal. I put in my profile only send offers to my zip code. I followed directions to...

Read full review

Travelocity and Groupon Latest Reviews

Recent published reviews
No votes

Have confirmation number but can not access information

Read full review
2.4

Groupon duplicated my order and is telling me it's a final purchase even though it was a technical error on groupons...

Read full review
1

Nothing happened
No resonse
Not able to gain account access
I think expedia ISalso travelocity
Five attempts to reset passwo...

Read full review
1

Need to talk to a human

Read full review

Travelocity and Groupon Products and Services

Most reviewed product and services
  • Travelocity Flight Booking (147 reviews)
  • Travelocity Room Booking (50 reviews)
  • Travelocity Vacation Package (27 reviews)
  • Groupon Coupon (386 reviews)
  • Groupon Deal (153 reviews)
  • Groupon Shipping Service (94 reviews)