PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Groupon and Livingsocial as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Groupon
Livingsocial

Groupon and Livingsocial Overview

Total reviews
1011
38
Company responses
0
0
Issues resolved
6
0

Groupon was first mentioned on PissedConsumer on Oct 7, 2010 and since then this brand received 1011 reviews. It is 973 reviews more than Livingsocial received since Feb 18, 2011.

Groupon and Livingsocial Consumer Ratings

Rank
31 out of 252 in Gift Cards, Rewards and Cashbacks category
62 out of 252 in Gift Cards, Rewards and Cashbacks category
Customer service
37 in category
44 in category
Website
26 in category
49 in category
Product or Service Quality
18 in category
36 in category

According to consumer ratings and reviews, Groupon ranks 31 points higher in the Gift Cards, Rewards and Cashbacks category than Livingsocial. People gave Groupon 1.2 stars for Customer service criterion in Gift Cards, Rewards and Cashbacks category and it is 42 points higher than the worst rated brand in this category. At the same time, Livingsocial was rated 1 stars for Customer service criterion in this category and it is 35 points higher than the worst rated brand in this category. If we look at Website criterion, than we see that Groupon has a higher rating than Livingsocial. Regarding Product or Service Quality criterion, consumers gave Groupon 1.6 stars and it is 77% greater than other in category. Livingsocial however was rated 1 stars and it is 54% greater than other in category.

Groupon and Livingsocial Rating Details

Customer service
1.2 (315 reviews)
1 (5 reviews)
Reviewer's quote

...vouch for Park & JetPhiladelphia Airport Shuttle service The voucher was send to the wrong email Two things happen when I tried to corrected I went to the customer service for Groupon on line a chat on line person tried to sell sell me a lawyer service for 60 dollars a month The second thing happen was groupon would not except the...

Jayline

Customer service takes between 30 mins - 1 hour to reach a rep on the phone. When I asked ot speak with a manager, I was put on hold for an additional 15 mins for my request to be denied. Then they tell me they can only give me 'deal bucks' credit on their website instead of a refund of my money...

PissedConsumer881030
Website
1.9 (278 reviews)
1 (4 reviews)
Reviewer's quote

I booked a room through groupon and they did not include the hotels fees on the website. When I got to the hotel that charge me an additional $44..

Brylee

...Both your voucher (#1000273628438) & the website have the same phone number. 650 322-7779. On my second call today, a Maria answered and confirmed the phone # was hers but she knew nothing about Livingsocial nor American Housecleaning...

Tahir
Product or Service Quality
1.6 (241 reviews)
1 (2 reviews)
Reviewer's quote

Items do not fit!!! yes may I speak to someone from Groupon please you got that the worst customer service in the world..

Giulio

I paid for 4 16x20 canvases by Printer Pix off the Living Social App. The printer Pic codes do not work. They only let you use 1. When I contacted them they said they didn’t care. And then I went to Living Social and they are doing NOTHING. Awful!! It’s a scam!

Anya W

Groupon and Livingsocial Pros and Cons

Pros
  • Good prices
  • Unable to get quick customer service
  • No previous problems prior to this unresolved issue
No votes
Cons
  • Customer service
  • Customer service horrible
  • No customer service
  • No longer in service
  • I was not helped st all
  • Customer service and poor refund policy

Groupon and Livingsocial Most Positive Reviews

Top rated reviews
5

I bought a Group On coupon about two months ago, for a restaurant called Maharaja Palace, at 1350 Madison Ave in NYC. Th...

No votes

Groupon and Livingsocial Most Critical Reviews

Lowest rated reviews
1

To be honest by far the worst company to work with. For the last 3 months I have just had one struggle after another...

1

I would never recommend any purchases through Livingsocial. Customer service takes between 30 mins - 1 hour to reach a...

Groupon and Livingsocial Latest Reviews

Recent published reviews

I purchased a Groupon for a Brazilian wax and it was never used because prior to the appointment they scheduled the...

Read all 1011 reviews

Their offices are closed... it says they’re open until 6pm CST... I’ve been trying since 4:15pm CST to call them...

Read all 38 reviews

Groupon and Livingsocial Products and Services

Most reviewed product and services
  • Groupon Coupon (115 reviews)
  • Groupon Customer Care (89 reviews)
  • Groupon Shipping Service (58 reviews)
  • Livingsocial Coupon (2 reviews)