PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Grizzly Industrial and Sears as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Grizzly Industrial
Sears

Grizzly Industrial and Sears Overview

Total reviews 117 6475
Company responses 0 871
Issues resolved 1 41

Grizzly Industrial and Sears Consumer Ratings

Rank
102 out of 939 in Equipment category
84 out of 334 in Supermarkets and Malls category
Customer service
91 in category
89 in category
Website
76 in category
78 in category
Price Affordability
114 in category
81 in category
Product or Service Quality
109 in category
86 in category

Grizzly Industrial and Sears Rating Details

Customer service
1.7 (53 reviews)
1.2 (1933 reviews)
Reviewer's quote

I can't complain about their customer service they did get a warranty listing for me but it took two weeks to get the spindle. Having used it a little I have found that the tailstock quill is very hard to turn especially backing it out because for some reason the hand wheel has to come in contact...

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...Someone in Customer Service changed without contacting us, and they re-scheduled for September 9, 2020. The technician arrived but could not get the Clothes Washer to work. He then contacted his Manager, and the Manager said that he would get back to me in 48 working hours...

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Website
2.9 (48 reviews)
1.8 (1488 reviews)
Reviewer's quote

Several weeks later I saw on your website that the planer was in stock (it wasnt at the time I placed the order) but I hadnt received a shipping confirmation so I called and found you were going to hold the order until the helix cutter was in stock (it too was on BO when I placed the order). I...

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...She assessed a website that was available to her and found that the authorization for the replacement unit was pending. Two days later, I called her and she confirmed the authorization had gone through. However nobody at the Benefits Department ever called me to let me know...

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Price Affordability
3 (44 reviews)
2.2 (1319 reviews)
Reviewer's quote

19,,,now its not the price of the part this review got wrote,,,its because grizzly does not care about their customers or what the tecs tell the customers,,,grizzly has no integrity whatsoever,,,and needless to say I caught them in a lie,,i cant speak for anyone else,,,but I do not like liers and I...

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How can a repair company be in business well that's probably one of the reasons they're going out of business as to they cannot give a customer a price per hour they can only charge $139 to go out to your house to tell you what's wrong which we already know what's wrong we just need to get it fixed...

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Product or Service Quality
1.7 (43 reviews)
1.5 (1552 reviews)
Reviewer's quote

...This adjustment should have been done as part of the quality control inspection. End users should not be a resource for BASIC operation! Remember that extra screw? It held the conveyor sprocket in place. Discovered only after the sprocket hit the floor of my shop...

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...After sitting on hold for 3 hours I got them to send another service tech. The condenser has gone bad. Its been over two weeks since reporting the issue and still no resolution...

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Grizzly Industrial and Sears Pros and Cons

Pros
  • Very unhappy
  • Products
  • Availability of items
  • Price
  • I will like it when they are out of business
  • Product
Cons
  • Customer service
  • Website shipping information
  • Using underpowered inverter for the lathe
  • Poor customer service
  • Delivery experience
  • Service

Grizzly Industrial and Sears Most Positive Reviews

Top rated reviews
5

I had and excellent experience with grizzly I received a combination lath and mill.the thing had a wheel damaged in...

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5

I purchased model # 358341950 which is a 18" 42cc chainsaw with extra 14" bar & chain. It was $119.88 on clearance....

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5

This is a Facebook post that I made regarding Grizzly yesterday:
Joe
22 hrs ·
So, I wanted to give a shout out for...

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5

We bought a new craftsman lawn trator, this is the second season, warrenty out by one month. Uses 1/2 quart of oil...

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Grizzly Industrial and Sears Most Critical Reviews

Lowest rated reviews
1

Grandfather bought me Grizzly G0622 Band Saw for Christmas 2014. Followed instructions for assembly and setup. Worked a...

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1

My Mother had a warranty on her air conditioner, a PAID for warranty at that. She has been without a air conditioner...

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1

Beware of Grizzly!

It's not a surprise that the machinery sold under their brand isn't first class product, when you bu...

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1

Bought tires there and cant even get car in to get tires serviced. 1 person working counter and one person working in...

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Grizzly Industrial and Sears Latest Reviews

Recent published reviews
No votes

No complaint. Got the part. All better now!
Thanks

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1

I bought the Kenmore Elite fridge, french door 795. Bought the MSA. Its 2 years old. Fridge door had to be repaired shor...

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1.2

I bought an edge sander which needed parts after a few months.
I bought a dust collector and they sent the wrong bags.
I o...

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No votes

I have ordered my 5th refrigerator now . I gave up on Kenmore products. I ended up spending $507 more for a GE Profile...

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Grizzly Industrial and Sears Products and Services

Most reviewed product and services
  • Grizzly Industrial Customer Care (13 reviews)
  • Grizzly Industrial Shipping Service (8 reviews)
  • Grizzly Industrial Jointer (3 reviews)
  • Sears Repair (518 reviews)
  • Sears Delivery Service (480 reviews)
  • Sears Customer Care (473 reviews)