PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Laguna Tools and Grizzly Industrial as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Laguna Tools
Grizzly Industrial

Laguna Tools and Grizzly Industrial Overview

Total reviews 26 117
Company responses 0 0
Issues resolved 3 1

Laguna Tools and Grizzly Industrial Consumer Ratings

Rank
89 out of 939 in Equipment category
102 out of 939 in Equipment category
Customer service
97 in category
91 in category
Reliability
75 in category
73 in category
Turnaround Time
103 in category
93 in category
Value for money
71 in category
74 in category

Laguna Tools and Grizzly Industrial Rating Details

Customer service
1.6 (21 reviews)
1.7 (53 reviews)
Reviewer's quote

...Customer service rep. never returns calls. A month has gone by and still have not received the order and also don't know if it has shipped or not...

Read full review

I can't complain about their customer service they did get a warranty listing for me but it took two weeks to get the spindle. Having used it a little I have found that the tailstock quill is very hard to turn especially backing it out because for some reason the hand wheel has to come in contact...

Read full review
Reliability
1.8 (19 reviews)
1.9 (28 reviews)
Reviewer's quote

I bought the Smartshop M2 the process of delivery was nothing short of a cluster. 1- Had to rent a forklift and I knew about it beforehand but was never informed with a confirmed ETA until 3 hrs. for delivery, Had to pay extra to get one rush for offload. 2- The machine has busted screw looks like...

Read full review

I bought an edge sander which needed parts after a few months.I bought a dust collector and they sent the wrong bags.I ordered belts for above edge sander and they are *** and wanted me to pay to have them shipped back and restocking fee.I would look somewhere else in future if I were you.

Read full review
Turnaround Time
1.7 (19 reviews)
1.8 (26 reviews)
Reviewer's quote

...Time to call Woodcraft and get a refund, or take Laguna to court if necessary..

Read full review

By chance I called tech support and was told the remaining items would have tariff charge added even though the order was placed a long time before the tariff went into effect. I have called Grizzly to return the lathe due to the fact that I will not pay the tariff on the lathe bed extension that...

Read full review
Value for money
2.3 (18 reviews)
2.3 (31 reviews)
Reviewer's quote

...I want to return this to Woodcraft and get my money back. Somehow I think that isn’t going to happen..

Read full review

...from the very start, I haven't been able to use it for even 15 minutes with out it just stopping, I have never had a company in my life actually steel my money like...

Read full review

Laguna Tools and Grizzly Industrial Pros and Cons

Pros
  • So far
  • Product specs
  • No pros at this moment
  • Very unhappy
  • Products
  • Availability of items
Cons
  • Customer service
  • Product quality
  • Service
  • Customer service
  • Website shipping information
  • Using underpowered inverter for the lathe

Laguna Tools and Grizzly Industrial Most Positive Reviews

Top rated reviews
5

I have been a customer of Laguna Tools for several years now. Not only is their product top notch but their service...

Read full review
5

I had and excellent experience with grizzly I received a combination lath and mill.the thing had a wheel damaged in...

Read full review
5

Got a SmartShop this thing is awesome!!! Thanks Chris Cold for holding hand and always answering my phone calls even on...

Read full review
5

This is a Facebook post that I made regarding Grizzly yesterday:
Joe
22 hrs ·
So, I wanted to give a shout out for...

Read full review

Laguna Tools and Grizzly Industrial Most Critical Reviews

Lowest rated reviews
1

Laguna tools runs on fraud and disgusting customer service, from the owners who I think too stupid to run a company,...

Read full review
1

Grandfather bought me Grizzly G0622 Band Saw for Christmas 2014. Followed instructions for assembly and setup. Worked a...

Read full review
1

I do electro-mechanical field service. I have also done phone support for technical equipment, so I know the game on bot...

Read full review
1

Beware of Grizzly!

It's not a surprise that the machinery sold under their brand isn't first class product, when you bu...

Read full review

Laguna Tools and Grizzly Industrial Latest Reviews

Recent published reviews
1.9

I bought the Smartshop M2 the process of delivery was nothing short of a cluster. 1- Had to rent a forklift and I knew...

Read full review
No votes

No complaint. Got the part. All better now!
Thanks

Read full review
1

Had placed the order called multiple times could not get an answer where the order was at or tracking number. Customer...

Read full review
1.2

I bought an edge sander which needed parts after a few months.
I bought a dust collector and they sent the wrong bags.
I o...

Read full review

Laguna Tools and Grizzly Industrial Products and Services

Most reviewed product and services
  • Laguna Tools Customer Care (8 reviews)
  • Laguna Tools Bandsaw (2 reviews)
  • Laguna Tools Table Saw (1 review)
  • Grizzly Industrial Customer Care (13 reviews)
  • Grizzly Industrial Shipping Service (8 reviews)
  • Grizzly Industrial Jointer (3 reviews)