PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Grizzly Industrial and Laguna Tools as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Grizzly Industrial
Laguna Tools

Grizzly Industrial and Laguna Tools Overview

Total reviews 140 38
Company responses 0 0
Issues resolved 3 4

Grizzly Industrial and Laguna Tools Consumer Ratings

Rank
191 out of 1831 in Equipment category
163 out of 1831 in Equipment category
Customer service
180 in category
192 in category
Website
133 in category
193 in category
Product or Service Quality
188 in category
129 in category
Price Affordability
184 in category
185 in category

Grizzly Industrial and Laguna Tools Rating Details

Customer service
1.7
(68 reviews)
1.6
(26 reviews)
Reviewer's quote

Grizzly delivery and customer service sucks! I have been waiting 8 weeks for the second box (fence and rails) for my table saw which was lost in shipping. My table saw is half assembled and I had to buy and INCRA fence and rails which by the way is way superior to the Grizzly. Every time I see the...

Read full review

...Nor should I have to contact customer service about it. Some of the worst customer service in woodworking industry..

Read full review
Website
2.8
(61 reviews)
2.3
(22 reviews)
Reviewer's quote

...The Grizzly website stated a 8 amp motor where the jet has a 6 amp motor, stamped on the grizzly motor is 5. 6 amps, no truth in advertising there. When I put the lathe together and ran it the spindle would barely turn...

Read full review

On June 18, 2020, I placed an order (#93472) on their website for ceramic guide replacements for my 14BX bandsaw. Given COVID-19, I understand things like shipping may be delayed. I patiently waited until July 20 to send an email to customerservice@***...

Read full review
Product or Service Quality
1.8
(59 reviews)
2.2
(25 reviews)
Reviewer's quote

my first order on setting up a new shop was a dust collector , good products and seems to be nice customer service people but the shipping company is horrible, was told to wait for a call for a appointment that never came , they showed up with no notice 2 times , the first time the driver had my...

Read full review

...Afet numerous time spent trying to adjust it with no consistent success, I contacted Laguna "customer service". They sent me new adjusting brackets as the ones that came with the machine were bent. That didn't help...

Read full review
Price Affordability
2.8
(57 reviews)
2.8
(16 reviews)
Reviewer's quote

...Even though the placed the 3 items on one pallet they want to charge triple the price to ship. If you set up your own shipping they give you wrong dimensions causing additional fees. Refuse to use BOL provided causing more additional fees..

Read full review

Planer will not start. The coil on the magnetic contactor tests open meaning it is apparently burnt out. If we manually press the shuttle on the contactor the machine startsPurchased from Woodcraft Downingtown Pa on 7/28/2022We request a new contactor

Read full review

Grizzly Industrial and Laguna Tools Pros and Cons

Pros
  • Availability of items
  • Very unhappy
  • Products
  • Nice machine
  • So far
  • Product specs
Cons
  • Customer service
  • Website shipping information
  • Using underpowered inverter for the lathe
  • Customer service
  • Product quality
  • Service

Grizzly Industrial and Laguna Tools Most Positive Reviews

Top rated reviews
5

This is a Facebook post that I made regarding Grizzly yesterday:
Joe
22 hrs ยท
So, I wanted to give a shout out for...

Read full review
5

Got a SmartShop this thing is awesome!!! Thanks Chris Cold for holding hand and always answering my phone calls even on...

Read full review
5

I couldn't change my password so I had to call my order in. The representative showed great pat I ence with us.

Read full review
5

I have been a customer of Laguna Tools for several years now. Not only is their product top notch but their service...

Read full review

Grizzly Industrial and Laguna Tools Most Critical Reviews

Lowest rated reviews
1

Grizzly delivery and customer service sucks! I have been waiting 8 weeks for the second box (fence and rails) for my...

Read full review
1

I do electro-mechanical field service. I have also done phone support for technical equipment, so I know the game on bot...

Read full review
1

Purchased a Mill and Lathe along with a lot of accessories and was quoted a total dollar amount for all items. Delivery...

Read full review
1

terrible service and lack of knowledge

Read full review

Grizzly Industrial and Laguna Tools Latest Reviews

Recent published reviews
1.3

I find that shipping procedure needs improvement. I find working with the company to have items shipped is a nightmare....

Read full review
1.3

I cancelled an order I placed. But after 14 business days I still haven't received my refund.
Order was cancelled because...

Read full review
1.4

3 month long ordeal of trying to get satisfaction with none to be had.
demanded I return the machine in 15 days or they w...

Read full review
3.8

Planer will not start. The coil on the magnetic contactor tests open meaning it is apparently burnt out. If we manually...

Read full review