PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Grizzly Industrial and Laguna Tools as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Grizzly Industrial
Laguna Tools

Grizzly Industrial and Laguna Tools Overview

Total reviews
110
18
Company responses
0
0
Issues resolved
1
1

Grizzly Industrial was first mentioned on PissedConsumer on Jul 1, 2012 and since then this brand received 110 reviews. It is 92 reviews more than Laguna Tools received since Oct 28, 2011. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Laguna Tools customer support team than with Grizzly Industrial customer service.

Grizzly Industrial and Laguna Tools Consumer Ratings

Rank
86 out of 1818 in Equipment category
76 out of 1818 in Equipment category
Customer service
82 in category
66 in category
Website
68 in category
102 in category
Product or Service Quality
82 in category
57 in category

According to consumer ratings and reviews, Laguna Tools ranks 10 points higher in the Equipment category than Grizzly Industrial. People gave Grizzly Industrial 1.7 stars for Customer service criterion in Equipment category and it is 235 points higher than the worst rated brand in this category. At the same time, Laguna Tools was rated 1.8 stars for Customer service criterion in this category and it is 251 points higher than the worst rated brand in this category. If we look at Website criterion, than we see that Grizzly Industrial has a higher rating than Laguna Tools. Regarding Product or Service Quality criterion, consumers gave Grizzly Industrial 1.7 stars and it is 74% greater than other in category. Laguna Tools however was rated 2 stars and it is 82% greater than other in category.

Grizzly Industrial and Laguna Tools Rating Details

Customer service
1.7 (50 reviews)
1.8 (14 reviews)
Reviewer's quote

I felt like calling the cops on them for ripping me off, they recommended a power feeder for what I was doing and then when it wouldn't work at all they said it was the motor but after they sent me another motor and it still would not work they said it was my fault for picking the wrong one for...

Jimmy S

...Laguna customer service was eager to help. He really did try and would have sent the part for free but the part is no longer made for my version of the saw. I had a machinist weld and re tool the arbor but that will be a temparary fix only...

Ronn W
Website
2.9 (46 reviews)
2.3 (9 reviews)
Reviewer's quote

Several weeks later I saw on your website that the planer was in stock (it wasnt at the time I placed the order) but I hadnt received a shipping confirmation so I called and found you were going to hold the order until the helix cutter was in stock (it too was on BO when I placed the order). I...

Kandyce

...But I go to Laguna’s website and the lathe model that I purchased is now on backorder until sometime in April. I want to return this to Woodcraft and get my money back. Somehow I think that isn’t going to happen..

Jerry F
Product or Service Quality
1.7 (41 reviews)
2 (12 reviews)
Reviewer's quote

...This adjustment should have been done as part of the quality control inspection. End users should not be a resource for BASIC operation! Remember that extra screw? It held the conveyor sprocket in place. Discovered only after the sprocket hit the floor of my shop...

Jim S

...Not only is their product top notch but their service department lead by Mr Ring is outstanding. They are always quick to help and provide excellent communication. What a terrific service department!..

PissedConsumer1623500

Grizzly Industrial and Laguna Tools Pros and Cons

Pros
  • Products
  • Availability of items
  • Very unhappy
  • So far
  • Product specs
  • Nice machine
Cons
  • Customer service
  • Website shipping information
  • Using underpowered inverter for the lathe
  • Customer service
  • Service
  • Replacement part availablity is a problen

Grizzly Industrial and Laguna Tools Most Positive Reviews

Top rated reviews
5

I had and excellent experience with grizzly I received a combination lath and mill.the thing had a wheel damaged in...

5

I have been a customer of Laguna Tools for several years now. Not only is their product top notch but their service...

Grizzly Industrial and Laguna Tools Most Critical Reviews

Lowest rated reviews
1

Grandfather bought me Grizzly G0622 Band Saw for Christmas 2014. Followed instructions for assembly and setup. Worked a...

1

Laguna tools runs on fraud and disgusting customer service, from the owners who I think too stupid to run a company,...

Grizzly Industrial and Laguna Tools Latest Reviews

Recent published reviews
1.2

I bought this saw and im sure all the saws they sell has this issue,,if the saw is unplugged and you go to plug it up...

Read all 110 reviews
3.6

I bought a Fusion table saw about 4 yrs ago. This summer the blade arbor started making a grumbling sound and, upon...

Read all 18 reviews

Grizzly Industrial and Laguna Tools Products and Services

Most reviewed product and services
  • Grizzly Industrial Customer Care (13 reviews)
  • Grizzly Industrial Shipping Service (8 reviews)
  • Grizzly Industrial Jointer (2 reviews)
  • Laguna Tools Customer Care (6 reviews)
  • Laguna Tools Bandsaw (2 reviews)
  • Laguna Tools Table Saw (1 review)