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Grizzly Industrial vs Laguna Tools
Grizzly Industrial vs Laguna Tools
PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions.
Our website collected and compiled various consumer reviews about Grizzly Industrial and Laguna Tools as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.
Grizzly Industrial and Laguna Tools Overview
Total reviews |
140
|
38
|
Company responses |
0 |
0 |
Issues resolved |
3 |
4 |
Grizzly Industrial and Laguna Tools Consumer Ratings
Rank
191
out of 1831 in Equipment category
163
out of 1831 in Equipment category
Customer service
180
in category
192
in category
Website
133
in category
193
in category
Product or Service Quality
188
in category
129
in category
Price Affordability
184
in category
185
in category
Grizzly Industrial and Laguna Tools Rating Details
Reviewer's quote
Grizzly delivery and customer service sucks! I have been waiting 8 weeks for the second box (fence and rails) for my table saw which was lost in shipping. My table saw is half assembled and I had to buy and INCRA fence and rails which by the way is way superior to the Grizzly. Every time I see the...
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...Nor should I have to contact customer service about it. Some of the worst customer service in woodworking industry..
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Reviewer's quote
...The Grizzly website stated a 8 amp motor where the jet has a 6 amp motor, stamped on the grizzly motor is 5. 6 amps, no truth in advertising there. When I put the lathe together and ran it the spindle would barely turn...
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On June 18, 2020, I placed an order (#93472) on their website for ceramic guide replacements for my 14BX bandsaw. Given COVID-19, I understand things like shipping may be delayed. I patiently waited until July 20 to send an email to customerservice@***...
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Product or Service Quality
Reviewer's quote
my first order on setting up a new shop was a dust collector , good products and seems to be nice customer service people but the shipping company is horrible, was told to wait for a call for a appointment that never came , they showed up with no notice 2 times , the first time the driver had my...
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...Afet numerous time spent trying to adjust it with no consistent success, I contacted Laguna "customer service". They sent me new adjusting brackets as the ones that came with the machine were bent. That didn't help...
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Reviewer's quote
...Even though the placed the 3 items on one pallet they want to charge triple the price to ship. If you set up your own shipping they give you wrong dimensions causing additional fees. Refuse to use BOL provided causing more additional fees..
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Planer will not start. The coil on the magnetic contactor tests open meaning it is apparently burnt out. If we manually press the shuttle on the contactor the machine startsPurchased from Woodcraft Downingtown Pa on 7/28/2022We request a new contactor
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Grizzly Industrial and Laguna Tools Pros and Cons
Pros
- Availability of items
- Very unhappy
- Products
- Nice machine
- So far
- Product specs
Cons
- Customer service
- Website shipping information
- Using underpowered inverter for the lathe
- Customer service
- Product quality
- Service
Grizzly Industrial and Laguna Tools Most Positive Reviews
Top rated reviews
This is a Facebook post that I made regarding Grizzly yesterday:
Joe
22 hrs ยท
So, I wanted to give a shout out for...
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Got a SmartShop this thing is awesome!!! Thanks Chris Cold for holding hand and always answering my phone calls even on...
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I couldn't change my password so I had to call my order in. The representative showed great pat I ence with us.
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I have been a customer of Laguna Tools for several years now. Not only is their product top notch but their service...
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Grizzly Industrial and Laguna Tools Most Critical Reviews
Lowest rated reviews
Grizzly delivery and customer service sucks! I have been waiting 8 weeks for the second box (fence and rails) for my...
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I do electro-mechanical field service. I have also done phone support for technical equipment, so I know the game on bot...
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Purchased a Mill and Lathe along with a lot of accessories and was quoted a total dollar amount for all items. Delivery...
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terrible service and lack of knowledge
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Grizzly Industrial and Laguna Tools Latest Reviews
Recent published reviews
I find that shipping procedure needs improvement. I find working with the company to have items shipped is a nightmare....
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I cancelled an order I placed. But after 14 business days I still haven't received my refund.
Order was cancelled because...
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3 month long ordeal of trying to get satisfaction with none to be had.
demanded I return the machine in 15 days or they w...
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Planer will not start. The coil on the magnetic contactor tests open meaning it is apparently burnt out. If we manually...
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How would you compare Grizzly Industrial vs Laguna Tools?
grizzly Nice people but Poor service laguna nice people honest service
Product or Service Quality
nice customer service poor follow threw , was totally misled into thinking they would take care of it , but NOT always talked to a different person , and it stated the do not charge for out of stock items till they are shipped , also not correct, said in email to sent tracking number for fast refund , also not correct ,Dishonest company , I had to file a claim with credit card company
I have something else to compare
Laguna tools have good customer service and also good tools , seems to be a honest company, you get what you pay for , laguna tools are built much better than grizzly ,
Laguna Tools has the worst customer service of any type of company. Doesn't matter what company whether they are a mfr, seller of something or a service.
Laguna Tools is the WORST.
Product or Service Quality
The products are CHINESE CRAP. Laguna witholds that fact. Service has decades reputation of being terrible because this is a family run business.
They simply DON'T care how they treat others. Nor do they care of how they're perceived.
Really low class people. The employees are second rate hacks that failed elsewhere too.
I have something else to compare
Grizzly used to be better but also sell Chinese CRAP.
Well as I equipment from both and have had to deal with both in getting parts. I would say Grizzly faired above Laguna as the would pick up your call Laguna seems to be under staffed.
Parts are not all interchangeable as I had found some at grizzly. I have ordered from Laguna