PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Grizzly Industrial and Laguna Tools as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Grizzly Industrial
Laguna Tools

Grizzly Industrial and Laguna Tools Overview

Total reviews
117
24
Company responses
0
0
Issues resolved
1
2

Grizzly Industrial and Laguna Tools Consumer Ratings

Rank
105 out of 932 in Equipment category
93 out of 932 in Equipment category
Customer service
90 in category
95 in category
Website
74 in category
114 in category
Price Affordability
115 in category
73 in category
Product or Service Quality
108 in category
58 in category

Grizzly Industrial and Laguna Tools Rating Details

Customer service
1.7 (53 reviews)
1.6 (18 reviews)
Reviewer's quote

I can't complain about their customer service they did get a warranty listing for me but it took two weeks to get the spindle. Having used it a little I have found that the tailstock quill is very hard to turn especially backing it out because for some reason the hand wheel has to come in contact...

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...All in all the unit is wonderful, but the customer service stinks..

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Website
2.9 (48 reviews)
2.3 (12 reviews)
Reviewer's quote

Several weeks later I saw on your website that the planer was in stock (it wasnt at the time I placed the order) but I hadnt received a shipping confirmation so I called and found you were going to hold the order until the helix cutter was in stock (it too was on BO when I placed the order). I...

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On June 18, 2020, I placed an order (#93472) on their website for ceramic guide replacements for my 14BX bandsaw. Given COVID-19, I understand things like shipping may be delayed. I patiently waited until July 20 to send an email to customerservice@lagunatools...

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Price Affordability
3 (44 reviews)
3 (8 reviews)
Reviewer's quote

19,,,now its not the price of the part this review got wrote,,,its because grizzly does not care about their customers or what the tecs tell the customers,,,grizzly has no integrity whatsoever,,,and needless to say I caught them in a lie,,i cant speak for anyone else,,,but I do not like liers and I...

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Richard took good care of me. I had problems making contact at first.Thanks for your concernsScott

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Product or Service Quality
1.7 (43 reviews)
2.3 (15 reviews)
Reviewer's quote

...This adjustment should have been done as part of the quality control inspection. End users should not be a resource for BASIC operation! Remember that extra screw? It held the conveyor sprocket in place. Discovered only after the sprocket hit the floor of my shop...

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...Laguna customer service was eager to help. He really did try and would have sent the part for free but the part is no longer made for my version of the saw. I had a machinist weld and re tool the arbor but that will be a temparary fix only...

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Grizzly Industrial and Laguna Tools Pros and Cons

Pros
  • Very unhappy
  • Products
  • Availability of items
  • So far
  • Product specs
  • Nice machine
Cons
  • Customer service
  • Website shipping information
  • Using underpowered inverter for the lathe
  • Customer service
  • Service
  • Replacement part availablity is a problen

Grizzly Industrial and Laguna Tools Most Positive Reviews

Top rated reviews
5

I had and excellent experience with grizzly I received a combination lath and mill.the thing had a wheel damaged in...

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5

I have been a customer of Laguna Tools for several years now. Not only is their product top notch but their service...

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5

This is a Facebook post that I made regarding Grizzly yesterday:
Joe
22 hrs ·
So, I wanted to give a shout out for...

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5

Got a SmartShop this thing is awesome!!! Thanks Chris Cold for holding hand and always answering my phone calls even on...

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Grizzly Industrial and Laguna Tools Most Critical Reviews

Lowest rated reviews
1

Grandfather bought me Grizzly G0622 Band Saw for Christmas 2014. Followed instructions for assembly and setup. Worked a...

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1

Laguna tools runs on fraud and disgusting customer service, from the owners who I think too stupid to run a company,...

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1

Beware of Grizzly!

It's not a surprise that the machinery sold under their brand isn't first class product, when you bu...

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1

I do electro-mechanical field service. I have also done phone support for technical equipment, so I know the game on bot...

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Grizzly Industrial and Laguna Tools Latest Reviews

Recent published reviews
No votes

No complaint. Got the part. All better now!
Thanks

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2

Purchased a Supermax 1938 Drum sander July from Orlando Rockler. Upon opening I discovered the indeed rolled had fallen...

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1.2

I bought an edge sander which needed parts after a few months.
I bought a dust collector and they sent the wrong bags.
I o...

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3.3

On June 18, 2020, I placed an order (#93472) on their website for ceramic guide replacements for my 14BX bandsaw.
Given C...

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Grizzly Industrial and Laguna Tools Products and Services

Most reviewed product and services
  • Grizzly Industrial Customer Care (13 reviews)
  • Grizzly Industrial Shipping Service (8 reviews)
  • Grizzly Industrial Jointer (3 reviews)
  • Laguna Tools Customer Care (7 reviews)
  • Laguna Tools Bandsaw (2 reviews)
  • Laguna Tools Lathe (1 review)