PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Grizzly Industrial and Laguna Tools as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Grizzly Industrial
Laguna Tools

Grizzly Industrial and Laguna Tools Overview

Total reviews 129 29
Company responses 0 0
Issues resolved 2 3

Grizzly Industrial and Laguna Tools Consumer Ratings

Rank
128 out of 963 in Equipment category
100 out of 963 in Equipment category
Customer service
108 in category
115 in category
Website
83 in category
139 in category
Product or Service Quality
132 in category
73 in category
Price Affordability
122 in category
142 in category

Grizzly Industrial and Laguna Tools Rating Details

Customer service
1.6 (59 reviews)
1.6 (21 reviews)
Reviewer's quote

Will not allow return because the box is different very rude customer service very light duty machine only recommend for home shop..

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...Customer service rep. never returns calls. A month has gone by and still have not received the order and also don't know if it has shipped or not...

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Website
2.8 (52 reviews)
2.3 (16 reviews)
Reviewer's quote

...The Grizzly website stated a 8 amp motor where the jet has a 6 amp motor, stamped on the grizzly motor is 5. 6 amps, no truth in advertising there. When I put the lathe together and ran it the spindle would barely turn...

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On June 18, 2020, I placed an order (#93472) on their website for ceramic guide replacements for my 14BX bandsaw. Given COVID-19, I understand things like shipping may be delayed. I patiently waited until July 20 to send an email to customerservice@***...

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Product or Service Quality
1.7 (49 reviews)
2.1 (18 reviews)
Reviewer's quote

i think grizzly makes some good tools,,but i do not like grizzlys customer service,,,,if you buy it and do not like it,,its yours,,,,its hard to tell if a tool is going is going to perform to your expectations,,and i think grizzly should provide a longer warranty rather than just 1 year,,,,i guess...

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...All in all the unit is wonderful, but the customer service stinks..

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Price Affordability
2.8 (48 reviews)
2.7 (10 reviews)
Reviewer's quote

19,,,now its not the price of the part this review got wrote,,,its because grizzly does not care about their customers or what the tecs tell the customers,,,grizzly has no integrity whatsoever,,,and needless to say I caught them in a lie,,i cant speak for anyone else,,,but I do not like liers and I...

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I bought the Smartshop M2 the process of delivery was nothing short of a cluster. 1- Had to rent a forklift and I knew about it beforehand but was never informed with a confirmed ETA until 3 hrs. for delivery, Had to pay extra to get one rush for offload. 2- The machine has busted screw looks like...

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Grizzly Industrial and Laguna Tools Pros and Cons

Pros
  • Availability of items
  • Very unhappy
  • Products
  • So far
  • Product specs
  • No pros at this moment
Cons
  • Customer service
  • Website shipping information
  • Using underpowered inverter for the lathe
  • Customer service
  • Product quality
  • Service

Grizzly Industrial and Laguna Tools Most Positive Reviews

Top rated reviews
5

I had and excellent experience with grizzly I received a combination lath and mill.the thing had a wheel damaged in...

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5

I have been a customer of Laguna Tools for several years now. Not only is their product top notch but their service...

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5

This is a Facebook post that I made regarding Grizzly yesterday:
Joe
22 hrs ·
So, I wanted to give a shout out for...

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5

Got a SmartShop this thing is awesome!!! Thanks Chris Cold for holding hand and always answering my phone calls even on...

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Grizzly Industrial and Laguna Tools Most Critical Reviews

Lowest rated reviews
1

Grandfather bought me Grizzly G0622 Band Saw for Christmas 2014. Followed instructions for assembly and setup. Worked a...

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1

Laguna tools runs on fraud and disgusting customer service, from the owners who I think too stupid to run a company,...

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1

Beware of Grizzly!

It's not a surprise that the machinery sold under their brand isn't first class product, when you buy...

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1

I do electro-mechanical field service. I have also done phone support for technical equipment, so I know the game on bot...

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Grizzly Industrial and Laguna Tools Latest Reviews

Recent published reviews
1

Will not allow return because the box is different
very rude customer service
very light duty machine only recommend for h...

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No votes

I was trying to attach a unfinished bowl to the chuck to be balance it and turn the latch on to see if the bowl is...

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No votes

Everything is fine. it was a misunderstanding on my behalf. I will order stuff from Grizzly in the future... Not pissed.

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4.2

I purchased this 18/36 lathe a few years ago. Since purchase I have had to be trouble shooter and repairman replacing...

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