PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Harbor Freight Tools and Grizzly Industrial as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Harbor Freight Tools
Grizzly Industrial

Harbor Freight Tools and Grizzly Industrial Overview

Total reviews 622 117
Company responses 0 0
Issues resolved 5 1

Harbor Freight Tools and Grizzly Industrial Consumer Ratings

Rank
100 out of 938 in Equipment category
102 out of 938 in Equipment category
Customer service
98 in category
91 in category
Website
93 in category
76 in category
Price Affordability
52 in category
114 in category
Product or Service Quality
62 in category
109 in category

Harbor Freight Tools and Grizzly Industrial Rating Details

Customer service
1.6 (227 reviews)
1.7 (53 reviews)
Reviewer's quote

...Customer service sucks ***..

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I can't complain about their customer service they did get a warranty listing for me but it took two weeks to get the spindle. Having used it a little I have found that the tailstock quill is very hard to turn especially backing it out because for some reason the hand wheel has to come in contact...

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Website
2.6 (189 reviews)
2.9 (48 reviews)
Reviewer's quote

...When I placed the order, their website said the "could" be a 7-10 day delay in the order being fulfilled. I was fine with this. As of July 15, 2020 my order was still showing as, "Pending" on their website...

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Several weeks later I saw on your website that the planer was in stock (it wasnt at the time I placed the order) but I hadnt received a shipping confirmation so I called and found you were going to hold the order until the helix cutter was in stock (it too was on BO when I placed the order). I...

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Price Affordability
3.4 (187 reviews)
3 (44 reviews)
Reviewer's quote

Supervisor will only price match if I go back to the store (6 hours round trip) by the time I got ahold of someone at the store, I only have 2 hours to get there for them to give me the sale price But they’re made it clear that they’re more then happy to give me a full refund..

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19,,,now its not the price of the part this review got wrote,,,its because grizzly does not care about their customers or what the tecs tell the customers,,,grizzly has no integrity whatsoever,,,and needless to say I caught them in a lie,,i cant speak for anyone else,,,but I do not like liers and I...

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Product or Service Quality
2.1 (183 reviews)
1.7 (43 reviews)
Reviewer's quote

...No help from customer service. Only 90 day warranty? I understand warranty is warranty but some people do not use them everyday..

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...This adjustment should have been done as part of the quality control inspection. End users should not be a resource for BASIC operation! Remember that extra screw? It held the conveyor sprocket in place. Discovered only after the sprocket hit the floor of my shop...

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Harbor Freight Tools and Grizzly Industrial Pros and Cons

Pros
  • Variety of merchandise
  • Some good tools
  • Quality
  • Very unhappy
  • Products
  • Availability of items
Cons
  • Customer service
  • Customer sevice and quality
  • Product
  • Customer service
  • Website shipping information
  • Using underpowered inverter for the lathe

Harbor Freight Tools and Grizzly Industrial Most Positive Reviews

Top rated reviews
5

Asked for assistance was told they couldnt they were busy, then when I asked if they had a pack of nuts and bolt other...

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5

I had and excellent experience with grizzly I received a combination lath and mill.the thing had a wheel damaged in...

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5

I purchased 2 18 volt ni-cad drill drivers about 3 months ago.The batteries will not hold a charge.I returned them to st...

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5

This is a Facebook post that I made regarding Grizzly yesterday:
Joe
22 hrs ·
So, I wanted to give a shout out for...

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Harbor Freight Tools and Grizzly Industrial Most Critical Reviews

Lowest rated reviews
1

I was working for a shop we machines plastics and non-ferrous metals. I told my manager we might want to try high...

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1

Grandfather bought me Grizzly G0622 Band Saw for Christmas 2014. Followed instructions for assembly and setup. Worked a...

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1

I've spent allot of money there ! One Sunday went in at 5:45 I was told by 4 employees that they close at 6pm I told...

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1

Beware of Grizzly!

It's not a surprise that the machinery sold under their brand isn't first class product, when you bu...

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Harbor Freight Tools and Grizzly Industrial Latest Reviews

Recent published reviews
No votes

i called to the store to see if they had an item in the store that i wanted to purchase,young man answered the phone i...

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No votes

No complaint. Got the part. All better now!
Thanks

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No votes

You did not help me at all. I never got any answer to my problem. I will return product since you cant answer my...

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1.2

I bought an edge sander which needed parts after a few months.
I bought a dust collector and they sent the wrong bags.
I o...

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Harbor Freight Tools and Grizzly Industrial Products and Services

Most reviewed product and services
  • Harbor Freight Tools Customer Care (65 reviews)
  • Harbor Freight Tools Manager (62 reviews)
  • Harbor Freight Tools Coupon (22 reviews)
  • Grizzly Industrial Customer Care (13 reviews)
  • Grizzly Industrial Shipping Service (8 reviews)
  • Grizzly Industrial Jointer (3 reviews)