Start a new comparison
Delete
  • 1 ISSUES RESOLVED
  • 346 TOTAL REVIEWS
  • $75.5K CLAIMED LOSSES
  • $539 AVERAGE LOSS
2.0
Customer service
Website
Exchange, Refund and Cancellation Policy
Staff
Diversity of Products or Services
  • Pricing 4
  • Variety of merchandise 3
  • Quality 3
  • Most of their items 3
  • Products 2

Customers don't like

  • Customer service5
  • Product4
  • Arrogant employees4
  • Poor customer service on harassment levels3
  • Customer sevice and quality3
Delete
  • 0 ISSUES RESOLVED
  • 95 TOTAL REVIEWS
  • $35.5K CLAIMED LOSSES
  • $910 AVERAGE LOSS
2.2
Customer service
Website
Exchange, Refund and Cancellation Policy
Staff
Diversity of Products or Services
  • Availability of items 3
  • Products 2
  • Very unhappy 1
  • Shaper 1
  • Qulaity 1

Customers don't like

  • Customer service8
  • Website shipping information2
  • Did not do what they said2
  • Using underpowered inverter for the lathe1
  • Technical support1
Show

A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

Discussion

Terms of Service
Post Comment
Cancel
Anonymous
#1476838

I have never needed to deal with customer service with Harbor Freight, other than in store interaction which I've always found OK.As far as tool quality, I'd have they are about the same with an overall edge going to Grizzly, but neither are what I would call professional grade tools ( at least hand tools) Even Kobalt and current Sears Craftman tools at least a step up from most of what is offered at Grizz or HF. For most things I prefer my Snap-On, MAC and older Craftsman tools. But for many things Both Harbor Freight abnd Grizzly have decent tools for the price.Remeber: "A poor man can't afford to buy cheap tools." because you'll buy them again and again and again, and often a better tool will let you do the job more quickly, easily and with better results depending on what your doing.HF and Grizzly and rate both about the same, 2-2.5 overall