PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Harbor Freight Tools and Grizzly Industrial as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Harbor Freight Tools
Grizzly Industrial

Harbor Freight Tools and Grizzly Industrial Overview

Total reviews
535
111
Company responses
0
0
Issues resolved
3
1

Harbor Freight Tools was first mentioned on PissedConsumer on Feb 28, 2008 and since then this brand received 535 reviews. It is 424 reviews more than Grizzly Industrial received since Jul 1, 2012. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Harbor Freight Tools customer support team and Grizzly Industrial customer service.

Harbor Freight Tools and Grizzly Industrial Consumer Ratings

Rank
77 out of 1820 in Equipment category
86 out of 1820 in Equipment category
Customer service
84 in category
82 in category
Price Affordability
52 in category
100 in category
Website
78 in category
68 in category

According to consumer ratings and reviews, Harbor Freight Tools ranks 9 points higher in the Equipment category than Grizzly Industrial. People gave Harbor Freight Tools 1.6 stars for Customer service criterion in Equipment category and it is 233 points higher than the worst rated brand in this category. At the same time, Grizzly Industrial was rated 1.7 stars for Customer service criterion in this category and it is 235 points higher than the worst rated brand in this category. If we look at Price Affordability criterion, than we see that Harbor Freight Tools has a higher rating than Grizzly Industrial. Regarding Website criterion, consumers gave Harbor Freight Tools 2.7 stars and it is 75% greater than other in category. Grizzly Industrial however was rated 2.9 stars and it is 79% greater than other in category.

Harbor Freight Tools and Grizzly Industrial Rating Details

Customer service
1.6 (181 reviews)
1.7 (50 reviews)
Reviewer's quote

...how about that customer service. Never again...

tony

I felt like calling the cops on them for ripping me off, they recommended a power feeder for what I was doing and then when it wouldn't work at all they said it was the motor but after they sent me another motor and it still would not work they said it was my fault for picking the wrong one for...

Jimmy S
Price Affordability
3.4 (151 reviews)
3 (42 reviews)
Reviewer's quote

Supervisor will only price match if I go back to the store (6 hours round trip) by the time I got ahold of someone at the store, I only have 2 hours to get there for them to give me the sale price But they’re made it clear that they’re more then happy to give me a full refund..

Nakita

19,,,now its not the price of the part this review got wrote,,,its because grizzly does not care about their customers or what the tecs tell the customers,,,grizzly has no integrity whatsoever,,,and needless to say I caught them in a lie,,i cant speak for anyone else,,,but I do not like liers and I...

PissedConsumer1663564
Website
2.7 (149 reviews)
2.9 (46 reviews)
Reviewer's quote

The contact info on your website does not work? When you click on email, phone, or mail absolutely nothing comes up. Had to google to find phone number?..

PissedConsumer1621775

Several weeks later I saw on your website that the planer was in stock (it wasnt at the time I placed the order) but I hadnt received a shipping confirmation so I called and found you were going to hold the order until the helix cutter was in stock (it too was on BO when I placed the order). I...

Kandyce

Harbor Freight Tools and Grizzly Industrial Pros and Cons

Pros
  • Variety of merchandise
  • Quality
  • Pricing
  • Products
  • Availability of items
  • Very unhappy
Cons
  • Customer service
  • Customer sevice and quality
  • Product
  • Customer service
  • Website shipping information
  • Using underpowered inverter for the lathe

Harbor Freight Tools and Grizzly Industrial Most Positive Reviews

Top rated reviews
5

Asked for assistance was told they couldnt they were busy, then when I asked if they had a pack of nuts and bolt other...

5

I had and excellent experience with grizzly I received a combination lath and mill.the thing had a wheel damaged in...

Harbor Freight Tools and Grizzly Industrial Most Critical Reviews

Lowest rated reviews
1

I was working for a shop we machines plastics and non-ferrous metals. I told my manager we might want to try high...

1

Grandfather bought me Grizzly G0622 Band Saw for Christmas 2014. Followed instructions for assembly and setup. Worked a...

Harbor Freight Tools and Grizzly Industrial Latest Reviews

Recent published reviews
1

You were closed. FedEx did not get both of the boxes so now have to wait it Monday to get it has been sitting 15...

Read all 535 reviews

I purchased a model # G0766 wood lathe on 11-27-19. Was supposed to be delivered on 12-2-19. Its still NOT here. Its...

Read all 111 reviews

Harbor Freight Tools and Grizzly Industrial Products and Services

Most reviewed product and services
  • Harbor Freight Tools Manager (59 reviews)
  • Harbor Freight Tools Customer Care (54 reviews)
  • Harbor Freight Tools Coupon (22 reviews)
  • Grizzly Industrial Customer Care (13 reviews)
  • Grizzly Industrial Shipping Service (8 reviews)
  • Grizzly Industrial Jointer (2 reviews)