PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Grizzly Industrial and Harbor Freight Tools as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Grizzly Industrial
Harbor Freight Tools

Grizzly Industrial and Harbor Freight Tools Overview

Total reviews
110
529
Company responses
0
0
Issues resolved
1
3

Harbor Freight Tools was first mentioned on PissedConsumer on Feb 28, 2008 and since then this brand received 529 reviews. It is 419 reviews more than Grizzly Industrial received since Jul 1, 2012. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Grizzly Industrial customer support team and Harbor Freight Tools customer service.

Grizzly Industrial and Harbor Freight Tools Consumer Ratings

Rank
86 out of 1818 in Equipment category
77 out of 1818 in Equipment category
Customer service
82 in category
83 in category
Website
68 in category
79 in category
Price Affordability
101 in category
52 in category

According to consumer ratings and reviews, Harbor Freight Tools ranks 9 points higher in the Equipment category than Grizzly Industrial. People gave Grizzly Industrial 1.7 stars for Customer service criterion in Equipment category and it is 235 points higher than the worst rated brand in this category. At the same time, Harbor Freight Tools was rated 1.6 stars for Customer service criterion in this category and it is 234 points higher than the worst rated brand in this category. If we look at Website criterion, than we see that Grizzly Industrial has a higher rating than Harbor Freight Tools. Regarding Price Affordability criterion, consumers gave Grizzly Industrial 3 stars and it is 68% greater than other in category. Harbor Freight Tools however was rated 3.4 stars and it is 84% greater than other in category.

Grizzly Industrial and Harbor Freight Tools Rating Details

Customer service
1.7 (50 reviews)
1.6 (177 reviews)
Reviewer's quote

I felt like calling the cops on them for ripping me off, they recommended a power feeder for what I was doing and then when it wouldn't work at all they said it was the motor but after they sent me another motor and it still would not work they said it was my fault for picking the wrong one for...

Jimmy S

Won’t honor free item to a different customer..

PissedConsumer1722308
Website
2.9 (46 reviews)
2.7 (146 reviews)
Reviewer's quote

Several weeks later I saw on your website that the planer was in stock (it wasnt at the time I placed the order) but I hadnt received a shipping confirmation so I called and found you were going to hold the order until the helix cutter was in stock (it too was on BO when I placed the order). I...

Kandyce

The contact info on your website does not work? When you click on email, phone, or mail absolutely nothing comes up. Had to google to find phone number?..

PissedConsumer1621775
Price Affordability
3 (42 reviews)
3.4 (147 reviews)
Reviewer's quote

19,,,now its not the price of the part this review got wrote,,,its because grizzly does not care about their customers or what the tecs tell the customers,,,grizzly has no integrity whatsoever,,,and needless to say I caught them in a lie,,i cant speak for anyone else,,,but I do not like liers and I...

PissedConsumer1663564

Supervisor will only price match if I go back to the store (6 hours round trip) by the time I got ahold of someone at the store, I only have 2 hours to get there for them to give me the sale price But they’re made it clear that they’re more then happy to give me a full refund..

Nakita

Grizzly Industrial and Harbor Freight Tools Pros and Cons

Pros
  • Products
  • Availability of items
  • Very unhappy
  • Variety of merchandise
  • Quality
  • Pricing
Cons
  • Customer service
  • Website shipping information
  • Using underpowered inverter for the lathe
  • Customer service
  • Customer sevice and quality
  • Product

Grizzly Industrial and Harbor Freight Tools Most Positive Reviews

Top rated reviews
5

I had and excellent experience with grizzly I received a combination lath and mill.the thing had a wheel damaged in...

5

Asked for assistance was told they couldnt they were busy, then when I asked if they had a pack of nuts and bolt other...

Grizzly Industrial and Harbor Freight Tools Most Critical Reviews

Lowest rated reviews
1

Grandfather bought me Grizzly G0622 Band Saw for Christmas 2014. Followed instructions for assembly and setup. Worked a...

1

I was working for a shop we machines plastics and non-ferrous metals. I told my manager we might want to try high...

Grizzly Industrial and Harbor Freight Tools Latest Reviews

Recent published reviews
1.2

I bought this saw and im sure all the saws they sell has this issue,,if the saw is unplugged and you go to plug it up...

Read all 110 reviews
1

Won’t honor free item to a different customer.

Read all 529 reviews

Grizzly Industrial and Harbor Freight Tools Products and Services

Most reviewed product and services
  • Grizzly Industrial Customer Care (13 reviews)
  • Grizzly Industrial Shipping Service (8 reviews)
  • Grizzly Industrial Jointer (2 reviews)
  • Harbor Freight Tools Manager (58 reviews)
  • Harbor Freight Tools Customer Care (54 reviews)
  • Harbor Freight Tools Coupon (21 reviews)