PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Grizzly Industrial and Harbor Freight Tools as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Grizzly Industrial
Harbor Freight Tools

Grizzly Industrial and Harbor Freight Tools Overview

Total reviews 124 640
Company responses 0 0
Issues resolved 1 5

Grizzly Industrial and Harbor Freight Tools Consumer Ratings

Rank
121 out of 868 in Equipment category
94 out of 868 in Equipment category
Customer service
93 in category
101 in category
Website
70 in category
83 in category
Product or Service Quality
113 in category
58 in category
Price Affordability
111 in category
51 in category

Grizzly Industrial and Harbor Freight Tools Rating Details

Customer service
1.6 (56 reviews)
1.6 (236 reviews)
Reviewer's quote

i think grizzly makes some good tools,,but i do not like grizzlys customer service,,,,if you buy it and do not like it,,its yours,,,,its hard to tell if a tool is going is going to perform to your expectations,,and i think grizzly should provide a longer warranty rather than just 1 year,,,,i guess...

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...Horrible customer service. I plan on filing complaint against their business license for fraud..

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Website
2.9 (51 reviews)
2.6 (198 reviews)
Reviewer's quote

...The Grizzly website stated a 8 amp motor where the jet has a 6 amp motor, stamped on the grizzly motor is 5. 6 amps, no truth in advertising there. When I put the lathe together and ran it the spindle would barely turn...

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...When I placed the order, their website said the "could" be a 7-10 day delay in the order being fulfilled. I was fine with this. As of July 15, 2020 my order was still showing as, "Pending" on their website...

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Product or Service Quality
1.7 (48 reviews)
2.2 (190 reviews)
Reviewer's quote

personally i would never buy a tool at grizzly,,reguardless of what is wrong with the tool,,it is yours,,,for online buying the customer service has got to be the worst of any on line buying,,if your displeased with the product,,its yours,,,that is the reason i buy from amazon,,everyone knows that...

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...I called their customer service and they say i am doing something wrong and try again. this is getting very frustrating. I need replacement parts for a TC250b saw...

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Price Affordability
2.9 (47 reviews)
3.4 (198 reviews)
Reviewer's quote

19,,,now its not the price of the part this review got wrote,,,its because grizzly does not care about their customers or what the tecs tell the customers,,,grizzly has no integrity whatsoever,,,and needless to say I caught them in a lie,,i cant speak for anyone else,,,but I do not like liers and I...

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Supervisor will only price match if I go back to the store (6 hours round trip) by the time I got ahold of someone at the store, I only have 2 hours to get there for them to give me the sale price But they’re made it clear that they’re more then happy to give me a full refund..

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Grizzly Industrial and Harbor Freight Tools Pros and Cons

Pros
  • Availability of items
  • Very unhappy
  • Products
  • Variety of merchandise
  • Quality
  • Pricing
Cons
  • Customer service
  • Website shipping information
  • Using underpowered inverter for the lathe
  • Customer service
  • Customer sevice and quality
  • Poor customer service on harassment levels

Grizzly Industrial and Harbor Freight Tools Most Positive Reviews

Top rated reviews
5

I had and excellent experience with grizzly I received a combination lath and mill.the thing had a wheel damaged in...

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5

Asked for assistance was told they couldnt they were busy, then when I asked if they had a pack of nuts and bolt other...

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5

This is a Facebook post that I made regarding Grizzly yesterday:
Joe
22 hrs ·
So, I wanted to give a shout out for...

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5

I purchased 2 18 volt ni-cad drill drivers about 3 months ago.The batteries will not hold a charge.I returned them to st...

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Grizzly Industrial and Harbor Freight Tools Most Critical Reviews

Lowest rated reviews
1

Grandfather bought me Grizzly G0622 Band Saw for Christmas 2014. Followed instructions for assembly and setup. Worked a...

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1

I was working for a shop we machines plastics and non-ferrous metals. I told my manager we might want to try high...

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1

Beware of Grizzly!

It's not a surprise that the machinery sold under their brand isn't first class product, when you buy...

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1

I've spent allot of money there ! One Sunday went in at 5:45 I was told by 4 employees that they close at 6pm I told...

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Grizzly Industrial and Harbor Freight Tools Latest Reviews

Recent published reviews
2.1

i think grizzly makes some good tools,,but i do not like grizzlys customer service,,,,if you buy it and do not like...

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No votes

Good evening,
I have been trying to reach the HR department for Harbor Freight. I was a former employee and try to get an...

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1.6

personally i would never buy a tool at grizzly,,reguardless of what is wrong with the tool,,it is yours,,,for online...

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1

Hi you guys have a guy named bryan herr who works there that is an abusive person and he takes advantage of his...

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Grizzly Industrial and Harbor Freight Tools Products and Services

Most reviewed product and services
  • Grizzly Industrial Shipping Service (9 reviews)
  • Grizzly Industrial Jointer (3 reviews)
  • Grizzly Industrial G0547 Belt And Disk Combo Sander (2 reviews)
  • Harbor Freight Tools Manager (64 reviews)
  • Harbor Freight Tools Coupon (22 reviews)
  • Harbor Freight Tools Cashier (21 reviews)