PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Grizzly Industrial and Harbor Freight Tools as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Grizzly Industrial
Harbor Freight Tools

Grizzly Industrial and Harbor Freight Tools Overview

Total reviews
117
613
Company responses
0
0
Issues resolved
1
4

Grizzly Industrial and Harbor Freight Tools Consumer Ratings

Rank
106 out of 931 in Equipment category
95 out of 931 in Equipment category
Customer service
91 in category
97 in category
Website
76 in category
87 in category
Price Affordability
115 in category
55 in category
Product or Service Quality
109 in category
65 in category

Grizzly Industrial and Harbor Freight Tools Rating Details

Customer service
1.7 (53 reviews)
1.6 (222 reviews)
Reviewer's quote

I can't complain about their customer service they did get a warranty listing for me but it took two weeks to get the spindle. Having used it a little I have found that the tailstock quill is very hard to turn especially backing it out because for some reason the hand wheel has to come in contact...

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...The least I could ask is for the truth when contacting customer service. I am done with their BS..

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Website
2.9 (48 reviews)
2.6 (186 reviews)
Reviewer's quote

Several weeks later I saw on your website that the planer was in stock (it wasnt at the time I placed the order) but I hadnt received a shipping confirmation so I called and found you were going to hold the order until the helix cutter was in stock (it too was on BO when I placed the order). I...

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...When I placed the order, their website said the "could" be a 7-10 day delay in the order being fulfilled. I was fine with this. As of July 15, 2020 my order was still showing as, "Pending" on their website...

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Price Affordability
3 (44 reviews)
3.4 (186 reviews)
Reviewer's quote

19,,,now its not the price of the part this review got wrote,,,its because grizzly does not care about their customers or what the tecs tell the customers,,,grizzly has no integrity whatsoever,,,and needless to say I caught them in a lie,,i cant speak for anyone else,,,but I do not like liers and I...

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Supervisor will only price match if I go back to the store (6 hours round trip) by the time I got ahold of someone at the store, I only have 2 hours to get there for them to give me the sale price But they’re made it clear that they’re more then happy to give me a full refund..

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Product or Service Quality
1.7 (43 reviews)
2.1 (179 reviews)
Reviewer's quote

...This adjustment should have been done as part of the quality control inspection. End users should not be a resource for BASIC operation! Remember that extra screw? It held the conveyor sprocket in place. Discovered only after the sprocket hit the floor of my shop...

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The in store service is horrible. We went to store, looked for items we needed, could not locate and could not locate any employees to help either. I person at the register and office door had a hand written sign that said do not disturb...

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Grizzly Industrial and Harbor Freight Tools Pros and Cons

Pros
  • Very unhappy
  • Products
  • Availability of items
  • Variety of merchandise
  • Some good tools
  • Quality
Cons
  • Customer service
  • Website shipping information
  • Using underpowered inverter for the lathe
  • Customer service
  • Customer sevice and quality
  • Product

Grizzly Industrial and Harbor Freight Tools Most Positive Reviews

Top rated reviews
5

I had and excellent experience with grizzly I received a combination lath and mill.the thing had a wheel damaged in...

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5

Asked for assistance was told they couldnt they were busy, then when I asked if they had a pack of nuts and bolt other...

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5

This is a Facebook post that I made regarding Grizzly yesterday:
Joe
22 hrs ·
So, I wanted to give a shout out for...

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5

I purchased 2 18 volt ni-cad drill drivers about 3 months ago.The batteries will not hold a charge.I returned them to st...

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Grizzly Industrial and Harbor Freight Tools Most Critical Reviews

Lowest rated reviews
1

Grandfather bought me Grizzly G0622 Band Saw for Christmas 2014. Followed instructions for assembly and setup. Worked a...

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1

I was working for a shop we machines plastics and non-ferrous metals. I told my manager we might want to try high...

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1

Beware of Grizzly!

It's not a surprise that the machinery sold under their brand isn't first class product, when you bu...

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1

I've spent allot of money there ! One Sunday went in at 5:45 I was told by 4 employees that they close at 6pm I told...

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Grizzly Industrial and Harbor Freight Tools Latest Reviews

Recent published reviews
No votes

No complaint. Got the part. All better now!
Thanks

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No votes

I have shopped your stores all over the united states and texas. Never had any problem until you opened the store 10...

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1.2

I bought an edge sander which needed parts after a few months.
I bought a dust collector and they sent the wrong bags.
I o...

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1

The in store service is horrible. We went to store, looked for items we needed, could not locate and could not locate...

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Grizzly Industrial and Harbor Freight Tools Products and Services

Most reviewed product and services
  • Grizzly Industrial Customer Care (13 reviews)
  • Grizzly Industrial Shipping Service (8 reviews)
  • Grizzly Industrial Jointer (3 reviews)
  • Harbor Freight Tools Customer Care (64 reviews)
  • Harbor Freight Tools Manager (63 reviews)
  • Harbor Freight Tools Coupon (22 reviews)