PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Greystar and Milestone Management as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Greystar
Milestone Management

Greystar and Milestone Management Overview

Total reviews
760
53
Company responses
0
0
Issues resolved
6
0

Greystar and Milestone Management Consumer Ratings

Rank
211 out of 1627 in Real Estate category
254 out of 1627 in Real Estate category
Customer service
169 in category
201 in category
Website
222 in category
225 in category
Product or Service Quality
129 in category
139 in category
Price Affordability
171 in category
195 in category

Greystar and Milestone Management Rating Details

Customer service
1.3 (345 reviews)
1.1 (27 reviews)
Reviewer's quote

...All around they have poor customer service and are a very greedy company! Greystar takes the word of the cleaning company that a vacant apartment needs to be cleaned, without a walk through. The apartment management never even looks to see if the apartment needs cleaning or not..

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...The entire milestone management corporate office as well has displayed a pattern of disrespect and lack of customer service..

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Website
2 (300 reviews)
1.9 (25 reviews)
Reviewer's quote

Instead I was ushered to a 2nd floor unit in building 8(which was not one of the units available on the website at that time). Tara talked very highly of the new amenities; new hard wood flooring, new bathroom, and the only one in the property with a keyless entry (LATCH), which honestly was the...

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...They refused to refund me fees due to their glitch claiming I used the wrong website. Stating the email everyone received to register. Well I got one that said, "Welcome to Resident Services for The Residence at North Dallas Apartments...

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Product or Service Quality
1.5 (239 reviews)
1.4 (20 reviews)
Reviewer's quote

...Greystar just good at making the worst service even worse..

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Broken pipe outside my building at the summit at metrowest apt 722 which turns into weeks of complaining until my service gets turn off nothing is still not done no one returning my calls or emails i recently have spine surgery its very hard for me to be climbing stairs to go to the office i on the...

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Price Affordability
1.9 (236 reviews)
1.7 (21 reviews)
Reviewer's quote

They are renovating everything when someone moves out and jacking up the price by $300/m so apartments are sitting empty, many are moving out or downsizing. The maintenance team is absolutely great, timely, efficient and friendly. Trash pick up is a mandatory payment and they usually don’t pick it...

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The leasing office informed us that the carpet would be replaced per the schedule and age of the apartment, and we confirmed with the office multiple times that no penalties would be leveraged against our deposit for damage to the carpet. Upon moving out, the management company attempted to charge...

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Greystar and Milestone Management Pros and Cons

Pros
  • Property location
  • Location
  • Community size
  • Have a place to live
  • Staff
  • Okay property
Cons
  • Management
  • Poor customer service
  • Lack of concern
  • Price
  • Complete and utter lack of responsibility and accountability
  • Way of response

Greystar and Milestone Management Most Positive Reviews

Top rated reviews
5

My apartment floods every time is rains I am told they are working on it. Apparently it takes a year to work on it and...

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3.8

My rent increased each year by $100.....I wanted to stay in my apartment but cannot afford $920 instead of original...

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5

For the first three years living here was fine. NOW almost overnight this property has gone to ***. Everything is old...

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No votes

Greystar and Milestone Management Most Critical Reviews

Lowest rated reviews
1

I live at Remington Park Apartments in Houston. The manager, Yolanda Burks is rude and incompetent. There was...

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1

I am an employee and resident for milestone mgt. And have to say it is bad just short and simple. I am overworked and un...

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1

THIS IS AN ACTUAL EMAIL SENT TO CORPORATE MANAGEMENT! THEY OFFERED ME $1000 TO KEEP MY MOUTH SHUT ABOUT THE DEPLORABLE C...

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1

My third floor unit is overridden with dust and mold, which have caused me to have asthma (I am allergic to both), and t...

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Greystar and Milestone Management Latest Reviews

Recent published reviews
2

I called the San Antonio office, but nobody was there to answer the phone due to the covid19.

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1.9

The leasing office informed us that the carpet would be replaced per the schedule and age of the apartment, and we...

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3

I just moved here from another state and had previously lived in a Greystar property. THIS apt is nothing like what it...

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1

I need to cancel my card. I havent activated it yet and was unaware I would have to pay 75 dollars up front for just a...

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Greystar and Milestone Management Products and Services

Most reviewed product and services
  • Greystar Apartment Rental (72 reviews)
  • Greystar Customer Care (53 reviews)
  • Greystar Property Manager (40 reviews)
  • Milestone Management Apartment Rental (7 reviews)
  • Milestone Management Customer Care (6 reviews)
  • Milestone Management Apartment (5 reviews)