PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Greystar and Milestone Management as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Greystar
Milestone Management

Greystar and Milestone Management Overview

Total reviews
738
51
Company responses
0
0
Issues resolved
4
0

Greystar was first mentioned on PissedConsumer on Oct 11, 2010 and since then this brand received 738 reviews. It is 687 reviews more than Milestone Management received since Mar 25, 2010.

Greystar and Milestone Management Consumer Ratings

Rank
216 out of 2344 in Real Estate category
262 out of 2344 in Real Estate category
Customer service
161 in category
195 in category
Website
210 in category
213 in category
Staff
147 in category
171 in category

According to consumer ratings and reviews, Greystar ranks 46 points higher in the Real Estate category than Milestone Management. People gave Greystar 1.3 stars for Customer service criterion in Real Estate category and it is 514 points higher than the worst rated brand in this category. At the same time, Milestone Management was rated 1.1 stars for Customer service criterion in this category and it is 480 points higher than the worst rated brand in this category. If we look at Website criterion, than we see that Greystar has a higher rating than Milestone Management. Regarding Staff criterion, consumers gave Greystar 1.4 stars and it is 78% greater than other in category. Milestone Management however was rated 1.3 stars and it is 75% greater than other in category.

Greystar and Milestone Management Rating Details

Customer service
1.3 (331 reviews)
1.1 (25 reviews)
Reviewer's quote

Work orders are not address in a timely manner.Neighbors up stairs make entirely too much noise, complaints have been filed several times. Emergency is not treated as an emergency.Placed a work order in September, it still has not been completed.

Rockey

Very poor verbal manners and communication.

Samiha
Website
2 (284 reviews)
1.9 (23 reviews)
Reviewer's quote

...Instead they stole it! I have put the details on my website, Greystarcrooks. com. They haven't asked me to take my website down, although they are aware of it..

Christopher L

...They refused to refund me fees due to their glitch claiming I used the wrong website. Stating the email everyone received to register. Well I got one that said, "Welcome to Resident Services for The Residence at North Dallas Apartments...

PissedConsumer1277556
Staff
1.4 (252 reviews)
1.3 (20 reviews)
Reviewer's quote

...to be replaced; WiFi has not worked since move in as promised in lease- now end of November; voice messages and emails never returned; constant turnover in staff so no follow up or consistency; questions about subletting given various...

Ivaan

Both management companies and both prior and current staff have known about my disability and my attempts to be approved for it. I regularly come into the leasing office and the current staff know me and have acted as if they were sympathetic to my situation. However, they are hypocritical because...

PissedConsumer1039174

Greystar and Milestone Management Pros and Cons

Pros
  • Property location
  • Location
  • Community size
  • Have a place to live
  • Staff
  • Okay property
Cons
  • Management
  • Poor customer service
  • Lack of concern
  • Price
  • Complete and utter lack of responsibility and accountability
  • Way of response

Greystar and Milestone Management Most Positive Reviews

Top rated reviews
5

My apartment floods every time is rains I am told they are working on it. Apparently it takes a year to work on it and...

3.8

My rent increased each year by $100.....I wanted to stay in my apartment but cannot afford $920 instead of original...

Greystar and Milestone Management Most Critical Reviews

Lowest rated reviews
1

I live at Remington Park Apartments in Houston. The manager, Yolanda Burks is rude and incompetent. There was...

1

I am an employee and resident for milestone mgt. And have to say it is bad just short and simple. I am overworked and un...

Greystar and Milestone Management Latest Reviews

Recent published reviews

I worked at a greystar building 247 north 7th street in Williamsburg Brooklyn (through a contract with another company)...

Read all 738 reviews
2.1

Very poor verbal manners and communication.

Read all 51 reviews

Greystar and Milestone Management Products and Services

Most reviewed product and services
  • Greystar Apartment Rental (69 reviews)
  • Greystar Customer Care (51 reviews)
  • Greystar Property Manager (38 reviews)
  • Milestone Management Apartment Rental (6 reviews)
  • Milestone Management Apartment (5 reviews)
  • Milestone Management Customer Care (5 reviews)