PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Trailways and Greyhound as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Trailways

Trailways

1.5
Greyhound

Greyhound

Has Verified Representatives
1.7
Trailways
Greyhound

Trailways and Greyhound Overview

Total reviews
30
949
Company responses
0
0
Issues resolved
0
3

Trailways and Greyhound Consumer Ratings

Rank
135 out of 438 in Transport category
97 out of 438 in Transport category
Customer service
61 in category
73 in category
Price Affordability
114 in category
82 in category
Product or Service Quality
63 in category
86 in category
Level of Comfort
92 in category
97 in category

Trailways and Greyhound Rating Details

Customer service
1.4 (15 reviews)
1.3 (316 reviews)
Reviewer's quote

I called your 1-800 number and I received a woman that answered the phone hello! She didn't say Trailways she didn't say anything as a matter of fact she absolutely knew nothing I don't know where you find your customer service employees but you need to do a better job..

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...CUSTOMER SERVICE SUCKS AND DOES NOT CARE. LOST MY PACKAGE TWICE AND GET THE RUNAROUND AND LIES EVERYTIME I CALL. NO REFUNDS, NO CLAIMS..

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Price Affordability
1.9 (14 reviews)
2.1 (275 reviews)
Reviewer's quote

Me and my wife was going to Canada to celebrate our honeymoon. trailways bus company lost our luggage. We try to contact several people at the station to help us with no success. We finally go an official officer to help us. We haven’t gotta our luggage back yet. We had over $2,500 worth of...

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...The lady at the counter told me 3 days ago that I could buy the ticket just before my arrival but the price may change for couple of bucks more. Result..

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Product or Service Quality
1.6 (14 reviews)
1.4 (290 reviews)
Reviewer's quote

Trailways is one of the worst services I’ve ever had. The bus drivers are often rude and brash with no provocation. The website never works and has incorrect information...

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...None of this I would except from the reputable Greyhound Service. Please let me know what you plan to remedy this situation. -Senovi Amegnaglo..

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Level of Comfort
1.6 (13 reviews)
1.5 (257 reviews)
Reviewer's quote

The bus was already over a hour late leaving Lansing Michigan then after approximately 45 minutes into the bus route north the driver announced that they were turning back around and going BACK TO LANSING For we were given no explanation of why? Then for some reason again they canceled and staying...

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...For general care or comfort it gets a B+. The initial cross country was a B in safety and C- in care and comfort. Thanks for arriving safely..

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Trailways and Greyhound Pros and Cons

Pros
  • Price
  • Only bus that goes to new paltz
  • Customer service was calm and handled a very upset customer well
  • Bus drivers attitude
  • That i could purchase online
  • Price
Cons
  • Poor customer service
  • No indication billing being down was put in place
  • Late
  • Customer service
  • Bad service
  • Worst costumer service ever

Trailways and Greyhound Most Positive Reviews

Top rated reviews
3.7

The conductors of buses is very rude other than that very clean and comfortable.They need to work on they people skills

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5

On a bus right now traveling from Claremont, Ca to Las Vegas, Nv. and the electric plugs do not work. Schedule # 6006....

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No votes
5

i just had a buss leave ten minutes early and missed it. They lied say it left on time...

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Trailways and Greyhound Most Critical Reviews

Lowest rated reviews
1

I made a purchase online and tried to cancel it due to my circumstances. Literally half an hour later I tried to cancel...

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1

I am a commercial driver and have had to use greyhound more times than I care to remember to get to trucks and...

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1

I found the exact same thing. Rude, unhelpful, inconsiderate customer service. They left my son stranded at night in...

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1

This is by far the worst experience I had riding a bus, and I've had nothing but homeless people, and crackheads on the...

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Trailways and Greyhound Latest Reviews

Recent published reviews
No votes

Driving on the thruway (87 north ) coming home from Mahwah New Jersey behind a trailways bus plenty of distance between...

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No votes

I need my real Gray hound to green day concert

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1

I called your 1-800 number and I received a woman that answered the phone hello! She didn't say Trailways she didn't...

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No votes

I mailed 2 suitcases from Cincinnati,Ohio on July 9th of this year, to Daytona Beach, Florida. After no phone call from...

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Trailways and Greyhound Products and Services

Most reviewed product and services
  • Trailways Bus Service (8 reviews)
  • Trailways Bus Ticket (2 reviews)
  • Trailways Website (2 reviews)
  • Greyhound Bus Service (436 reviews)
  • Greyhound Customer Care (60 reviews)
  • Greyhound Vehicle Driver (54 reviews)