PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Trailways and Greyhound as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Trailways
Greyhound

Trailways and Greyhound Overview

Total reviews 31 975
Company responses 0 0
Issues resolved 0 3

Trailways and Greyhound Consumer Ratings

Rank
130 out of 455 in Transport category
100 out of 455 in Transport category
Customer service
64 in category
77 in category
Product or Service Quality
68 in category
92 in category
Level of Comfort
87 in category
103 in category
Price Affordability
120 in category
88 in category

Trailways and Greyhound Rating Details

Customer service
1.4 (15 reviews)
1.3 (331 reviews)
Reviewer's quote

I called your 1-800 number and I received a woman that answered the phone hello! She didn't say Trailways she didn't say anything as a matter of fact she absolutely knew nothing I don't know where you find your customer service employees but you need to do a better job..

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...There was no customer service person to deal with this situation in the middle of the night. If there are buses running in the middle of the night, I would bet that customer service would be needed every night. When calling and realizing customer service opened at 7 AM on Thursday, Sept 9th...

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Product or Service Quality
1.6 (14 reviews)
1.4 (301 reviews)
Reviewer's quote

Trailways is one of the worst services I’ve ever had. The bus drivers are often rude and brash with no provocation. The website never works and has incorrect information...

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Also no one has contacted me since a week ago about this matter therefore it makes me feel as though I cannot rely on this service and there are not enough options made available for me to get my baggage back to me safe and sound. I have a lot of very important items in my baggage that I urgently...

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Level of Comfort
1.7 (14 reviews)
1.5 (268 reviews)
Reviewer's quote

Wanted to find cost for a ticket from Omaha, NE to palm dale, CA. Office closed.

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...For general care or comfort it gets a B+. The initial cross country was a B in safety and C- in care and comfort. Thanks for arriving safely..

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Price Affordability
1.9 (14 reviews)
2.1 (284 reviews)
Reviewer's quote

Me and my wife was going to Canada to celebrate our honeymoon. trailways bus company lost our luggage. We try to contact several people at the station to help us with no success. We finally go an official officer to help us. We haven’t gotta our luggage back yet. We had over $2,500 worth of...

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...The lady at the counter told me 3 days ago that I could buy the ticket just before my arrival but the price may change for couple of bucks more. Result..

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Trailways and Greyhound Pros and Cons

Pros
  • Price
  • Only bus that goes to new paltz
  • Customer service was calm and handled a very upset customer well
  • Bus drivers attitude
  • That i could purchase online
  • Cheap
Cons
  • Poor customer service
  • No indication billing being down was put in place
  • Late
  • Customer service
  • Bad service
  • Worst costumer service ever

Trailways and Greyhound Most Positive Reviews

Top rated reviews
3.7

The conductors of buses is very rude other than that very clean and comfortable.They need to work on they people skills

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5

On a bus right now traveling from Claremont, Ca to Las Vegas, Nv. and the electric plugs do not work. Schedule # 6006....

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No votes
5

i just had a buss leave ten minutes early and missed it. They lied say it left on time...

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Trailways and Greyhound Most Critical Reviews

Lowest rated reviews
1

I made a purchase online and tried to cancel it due to my circumstances. Literally half an hour later I tried to cancel...

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1

I am a commercial driver and have had to use greyhound more times than I care to remember to get to trucks and...

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1

I found the exact same thing. Rude, unhelpful, inconsiderate customer service. They left my son stranded at night in...

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1

This is by far the worst experience I had riding a bus, and I've had nothing but homeless people, and crackheads on the...

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Trailways and Greyhound Latest Reviews

Recent published reviews
3

Wanted to find cost for a ticket from Omaha, NE to palm dale, CA. Office closed.

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1

They won't give me a refund, or let me talk to a person. They only allow you to email.

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No votes

Driving on the thruway (87 north ) coming home from Mahwah New Jersey behind a trailways bus plenty of distance between...

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1.8

Bus left 45 minutes early, I have camera footage to provide the book left early and I arrived at the bus stop 30...

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Trailways and Greyhound Products and Services

Most reviewed product and services
  • Trailways Bus Service (8 reviews)
  • Trailways Bus Ticket (2 reviews)
  • Trailways Vehicle Driver (2 reviews)
  • Greyhound Bus Service (439 reviews)
  • Greyhound Vehicle Driver (54 reviews)
  • Greyhound Baggage Policy (44 reviews)