PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Greyhound and Trailways as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.



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Greyhound and Trailways Overview

Total reviews
Company responses
Issues resolved

Greyhound was first mentioned on PissedConsumer on Feb 25, 2008 and since then this brand received 906 reviews. It is 876 reviews more than Trailways received since Nov 25, 2012.

Greyhound and Trailways Consumer Ratings

77 out of 572 in Transport category
124 out of 572 in Transport category
Customer service
52 in category
44 in category
Product or Service Quality
66 in category
49 in category
Price Affordability
65 in category
102 in category

According to consumer ratings and reviews, Greyhound ranks 47 points higher in the Transport category than Trailways. People gave Greyhound 1.3 stars for Customer service criterion in Transport category and it is 140 points higher than the worst rated brand in this category. At the same time, Trailways was rated 1.4 stars for Customer service criterion in this category and it is 148 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Trailways has a higher rating than Greyhound. Regarding Price Affordability criterion, consumers gave Greyhound 2.1 stars and it is 66% greater than other in category. Trailways however was rated 1.9 stars and it is 53% worse than other in category.

Greyhound and Trailways Rating Details

Customer service
1.3 (304 reviews)
1.4 (15 reviews)
Reviewer's quote

...I have checked in with Customer Service again, after 24 hours, and it NOW says that it departed on time, which is not fair or TRUE. It was input falsely. I do not agree with this method of 24 hours, as it was raining yesterday, so they very much could have made it on time...

Ikira P

I called your 1-800 number and I received a woman that answered the phone hello! She didn't say Trailways she didn't say anything as a matter of fact she absolutely knew nothing I don't know where you find your customer service employees but you need to do a better job..

Product or Service Quality
1.4 (277 reviews)
1.6 (14 reviews)
Reviewer's quote

I also have a service dog since the accident has now caused seizures and he alerts me when he knows i am going to have one so i can sit down and not harm myself. As i hope you can tell, i communicate very well, as long as speech isnt involved. I consider myself smart enough to know when something...


Trailways is one of the worst services I’ve ever had. The bus drivers are often rude and brash with no provocation. The website never works and has incorrect information...

Price Affordability
2.1 (267 reviews)
1.9 (14 reviews)
Reviewer's quote

...The lady at the counter told me 3 days ago that I could buy the ticket just before my arrival but the price may change for couple of bucks more. Result..


Me and my wife was going to Canada to celebrate our honeymoon. trailways bus company lost our luggage. We try to contact several people at the station to help us with no success. We finally go an official officer to help us. We haven’t gotta our luggage back yet. We had over $2,500 worth of...


Greyhound and Trailways Pros and Cons

  • Bus drivers attitude
  • That i could purchase online
  • Price
  • Price
  • Only bus that goes to new paltz
  • Customer service was calm and handled a very upset customer well
  • Customer service
  • Bad service
  • Worst costumer service ever
  • Poor customer service
  • No indication billing being down was put in place
  • Late

Greyhound and Trailways Most Positive Reviews

Top rated reviews

On a bus right now traveling from Claremont, Ca to Las Vegas, Nv. and the electric plugs do not work. Schedule # 6006....


The conductors of buses is very rude other than that very clean and comfortable.They need to work on they people skills

Greyhound and Trailways Most Critical Reviews

Lowest rated reviews

I am a commercial driver and have had to use greyhound more times than I care to remember to get to trucks and...


I made a purchase online and tried to cancel it due to my circumstances. Literally half an hour later I tried to cancel...

Greyhound and Trailways Latest Reviews

Recent published reviews

They lost my daughters luggage. I was told we had to wait 3 months to file a claim. From the very start of contacting...

Read all 906 reviews

Driving on the thruway (87 north ) coming home from Mahwah New Jersey behind a trailways bus plenty of distance between...

Read all 30 reviews

Greyhound and Trailways Products and Services

Most reviewed product and services
  • Greyhound Bus Service (434 reviews)
  • Greyhound Customer Care (58 reviews)
  • Greyhound Vehicle Driver (52 reviews)
  • Trailways Bus Service (8 reviews)
  • Trailways Bus Ticket (2 reviews)
  • Trailways Website (2 reviews)