PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Greyhound and Trailways as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Greyhound

Greyhound

Has Verified Representatives
1.7
Trailways

Trailways

1.5
Greyhound
Trailways

Greyhound and Trailways Overview

Total reviews
942
30
Company responses
0
0
Issues resolved
3
0

Greyhound and Trailways Consumer Ratings

Rank
95 out of 435 in Transport category
135 out of 435 in Transport category
Customer service
71 in category
59 in category
Product or Service Quality
81 in category
60 in category
Price Affordability
79 in category
114 in category
Website
79 in category
107 in category

Greyhound and Trailways Rating Details

Customer service
1.3 (316 reviews)
1.4 (15 reviews)
Reviewer's quote

...CUSTOMER SERVICE SUCKS AND DOES NOT CARE. LOST MY PACKAGE TWICE AND GET THE RUNAROUND AND LIES EVERYTIME I CALL. NO REFUNDS, NO CLAIMS..

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I called your 1-800 number and I received a woman that answered the phone hello! She didn't say Trailways she didn't say anything as a matter of fact she absolutely knew nothing I don't know where you find your customer service employees but you need to do a better job..

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Product or Service Quality
1.4 (290 reviews)
1.6 (14 reviews)
Reviewer's quote

...None of this I would except from the reputable Greyhound Service. Please let me know what you plan to remedy this situation. -Senovi Amegnaglo..

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Trailways is one of the worst services I’ve ever had. The bus drivers are often rude and brash with no provocation. The website never works and has incorrect information...

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Price Affordability
2.1 (274 reviews)
1.9 (14 reviews)
Reviewer's quote

...The lady at the counter told me 3 days ago that I could buy the ticket just before my arrival but the price may change for couple of bucks more. Result..

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Me and my wife was going to Canada to celebrate our honeymoon. trailways bus company lost our luggage. We try to contact several people at the station to help us with no success. We finally go an official officer to help us. We haven’t gotta our luggage back yet. We had over $2,500 worth of...

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Website
2 (268 reviews)
1.6 (12 reviews)
Reviewer's quote

...Just want to do what all of the website information says I can do..

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When the website goes down you will still get charged. you bank Bank will approve and you still dont tickets and money is held up till midnight. According to customer service at Trailways it had been down all day...

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Greyhound and Trailways Pros and Cons

Pros
  • Bus drivers attitude
  • That i could purchase online
  • Price
  • Price
  • Only bus that goes to new paltz
  • Customer service was calm and handled a very upset customer well
Cons
  • Bad service
  • Customer service
  • Worst costumer service ever
  • Poor customer service
  • No indication billing being down was put in place
  • Late

Greyhound and Trailways Most Positive Reviews

Top rated reviews
5

On a bus right now traveling from Claremont, Ca to Las Vegas, Nv. and the electric plugs do not work. Schedule # 6006....

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3.7

The conductors of buses is very rude other than that very clean and comfortable.They need to work on they people skills

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5

i just had a buss leave ten minutes early and missed it. They lied say it left on time...

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No votes

Greyhound and Trailways Most Critical Reviews

Lowest rated reviews
1

I am a commercial driver and have had to use greyhound more times than I care to remember to get to trucks and...

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1

I made a purchase online and tried to cancel it due to my circumstances. Literally half an hour later I tried to cancel...

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1

This is by far the worst experience I had riding a bus, and I've had nothing but homeless people, and crackheads on the...

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1

I found the exact same thing. Rude, unhelpful, inconsiderate customer service. They left my son stranded at night in...

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Greyhound and Trailways Latest Reviews

Recent published reviews
3

Got price of ticket.guy was rude

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No votes

Driving on the thruway (87 north ) coming home from Mahwah New Jersey behind a trailways bus plenty of distance between...

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No votes

Yes I'm interested in a driving career with Greyhound. I would like to speak to a recruiter. When are you guys having...

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1

I called your 1-800 number and I received a woman that answered the phone hello! She didn't say Trailways she didn't...

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Greyhound and Trailways Products and Services

Most reviewed product and services
  • Greyhound Bus Service (436 reviews)
  • Greyhound Customer Care (60 reviews)
  • Greyhound Vehicle Driver (54 reviews)
  • Trailways Bus Service (8 reviews)
  • Trailways Bus Ticket (2 reviews)
  • Trailways Website (2 reviews)