PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Greyhound and Trailways as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Greyhound
Trailways

Greyhound and Trailways Overview

Total reviews 1030 32
Company responses 0 0
Issues resolved 4 0

Greyhound and Trailways Consumer Ratings

Rank
13 out of 64 in Buses category
14 out of 64 in Buses category
Customer service
13 in category
10 in category
Product or Service Quality
10 in category
7 in category
Price Affordability
14 in category
18 in category
Exchange, Refund and Cancellation Policy
12 in category
30 in category

Greyhound and Trailways Rating Details

Customer service
1.3 (347 reviews)
1.4 (15 reviews)
Reviewer's quote

...That meant I had to get out in Anaheim and call my son to pick me up since the bus wouldn't stop in Long Beach! I contacted Greyhound customer service to refund me the ticket. Never heard from them!!!..

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I called your 1-800 number and I received a woman that answered the phone hello! She didn't say Trailways she didn't say anything as a matter of fact she absolutely knew nothing I don't know where you find your customer service employees but you need to do a better job..

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Product or Service Quality
1.4 (317 reviews)
1.6 (14 reviews)
Reviewer's quote

...They refused to give me a refund!!! Terrible service!!..

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Trailways is one of the worst services I’ve ever had. The bus drivers are often rude and brash with no provocation. The website never works and has incorrect information...

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Price Affordability
2.1 (300 reviews)
1.9 (14 reviews)
Reviewer's quote

...Affordability, better services, that are a lot more convenience as well as easier and quicker services with more options should be the case here. Then people will feel like they are getting what they have paid for with no complaints about it..

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Me and my wife was going to Canada to celebrate our honeymoon. trailways bus company lost our luggage. We try to contact several people at the station to help us with no success. We finally go an official officer to help us. We haven’t gotta our luggage back yet. We had over $2,500 worth of...

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Exchange, Refund and Cancellation Policy
1.4 (289 reviews)
1 (7 reviews)
Reviewer's quote

...it turns out that it was a man I was almost thrown off and stranded for no reason other than discrimination I would like to demand a complaint be made and a refund for my ticket. After the issue was resolved by the driver they continued to antagonize me. They were not wearing a mask and got mad when I showed...

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Trailways has a terrible online ticket policy, that says if you purchased a ticket but don't print it, it was not be honored. The policy is archaic and inconsiderate, and trying to communicate anything with them is the most frustrating experience. I had an urgent family matter and bought my ticket,...

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Greyhound and Trailways Pros and Cons

Pros
  • Bus drivers attitude
  • That i could purchase online
  • Cheap
  • Price
  • Only bus that goes to new paltz
  • Customer service was calm and handled a very upset customer well
Cons
  • Customer service
  • Bad service
  • Poor service
  • Poor customer service
  • No indication billing being down was put in place
  • Late

Greyhound and Trailways Most Positive Reviews

Top rated reviews
5

On a bus right now traveling from Claremont, Ca to Las Vegas, Nv. and the electric plugs do not work. Schedule # 6006....

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3.8

When the website goes down you will still get charged. you bank Bank will approve and you still dont tickets and money...

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5

i just had a buss leave ten minutes early and missed it. They lied say it left on time...

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3.6

The conductors of buses is very rude other than that very clean and comfortable.They need to work on they people skills

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Greyhound and Trailways Most Critical Reviews

Lowest rated reviews
1

I am a commercial driver and have had to use greyhound more times than I care to remember to get to trucks and...

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1

I made a purchase online and tried to cancel it due to my circumstances. Literally half an hour later I tried to cancel...

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1

This is by far the worst experience I had riding a bus, and I've had nothing but homeless people, and crackheads on the...

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1

I found the exact same thing. Rude, unhelpful, inconsiderate customer service. They left my son stranded at night in...

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Greyhound and Trailways Latest Reviews

Recent published reviews
3

they've not contacted me. once i transferred from greyhound to Miller in dayton, my issues ended. who's the better bus...

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No votes

Omaha. Nebraska is not in business enough to be considered a full time bus company. I brought my ticket in October of...

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1

Don't know what happen with my stuff i can't get no help nobody hasn't done anything about it poorly need my bags

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3

Wanted to find cost for a ticket from Omaha, NE to palm dale, CA. Office closed.

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