PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Greyhound and Trailways as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.



Has verified representatives



Greyhound and Trailways Overview

Total reviews
Company responses
Issues resolved

Greyhound was first mentioned on PissedConsumer on Feb 25, 2008 and since then this brand received 897 reviews. It is 868 reviews more than Trailways received since Nov 25, 2012.

Greyhound and Trailways Consumer Ratings

73 out of 620 in Transport category
123 out of 620 in Transport category
Customer service
52 in category
44 in category
Product or Service Quality
68 in category
49 in category
Price Affordability
64 in category
103 in category

According to consumer ratings and reviews, Greyhound ranks 50 points higher in the Transport category than Trailways. People gave Greyhound 1.3 stars for Customer service criterion in Transport category and it is 139 points higher than the worst rated brand in this category. At the same time, Trailways was rated 1.4 stars for Customer service criterion in this category and it is 147 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Trailways has a higher rating than Greyhound. Regarding Price Affordability criterion, consumers gave Greyhound 2.1 stars and it is 66% greater than other in category. Trailways however was rated 1.9 stars and it is 53% worse than other in category.

Greyhound and Trailways Rating Details

Customer service
1.3 (301 reviews)
1.4 (15 reviews)
Reviewer's quote

...Customers didn’t start boarding the bus until 7:49pm. I asked the ticket collector why the bus was late and he said the bus broke down. I asked him other questions...


I called your 1-800 number and I received a woman that answered the phone hello! She didn't say Trailways she didn't say anything as a matter of fact she absolutely knew nothing I don't know where you find your customer service employees but you need to do a better job..

Product or Service Quality
1.4 (274 reviews)
1.6 (14 reviews)
Reviewer's quote

I called the greyhound customer service with my wife on the phone and Ashmet and Merlie refused to give updated information. The said they had no idea what was going on and the people in Richmond should have some information. I think it is terrible that i paid for an express ticket to get stuck in...


Trailways is one of the worst services I’ve ever had. The bus drivers are often rude and brash with no provocation. The website never works and has incorrect information...

Price Affordability
2.1 (262 reviews)
1.9 (14 reviews)
Reviewer's quote

...I had to purchase full-price tickets all over again. When I contact Greyhound for a refund the rep said they don't do refunds and she put me on hold and never came back on. The end results I lose my money and they don't care as long they rip off their customers..


Me and my wife was going to Canada to celebrate our honeymoon. trailways bus company lost our luggage. We try to contact several people at the station to help us with no success. We finally go an official officer to help us. We haven’t gotta our luggage back yet. We had over $2,500 worth of...


Greyhound and Trailways Pros and Cons

  • Bus drivers attitude
  • That i could purchase online
  • Price
  • Price
  • Only bus that goes to new paltz
  • Customer service was calm and handled a very upset customer well
  • Customer service
  • Bad service
  • Worst costumer service ever
  • Poor customer service
  • No indication billing being down was put in place
  • Late

Greyhound and Trailways Most Positive Reviews

Top rated reviews

On a bus right now traveling from Claremont, Ca to Las Vegas, Nv. and the electric plugs do not work. Schedule # 6006....


The conductors of buses is very rude other than that very clean and comfortable.They need to work on they people skills

Greyhound and Trailways Most Critical Reviews

Lowest rated reviews

I am a commercial driver and have had to use greyhound more times than I care to remember to get to trucks and...


I made a purchase online and tried to cancel it due to my circumstances. Literally half an hour later I tried to cancel...

Greyhound and Trailways Latest Reviews

Recent published reviews

Company did not accept their mistake.

Read all 897 reviews

I called your 1-800 number and I received a woman that answered the phone hello! She didn't say Trailways she didn't...

Read all 29 reviews

Greyhound and Trailways Products and Services

Most reviewed product and services
  • Greyhound Bus Service (433 reviews)
  • Greyhound Customer Care (56 reviews)
  • Greyhound Vehicle Driver (51 reviews)
  • Trailways Bus Service (8 reviews)
  • Trailways Bus Ticket (2 reviews)
  • Trailways Website (2 reviews)