PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Greyhound and Trailways as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Greyhound
Trailways

Greyhound and Trailways Overview

Total reviews 975 31
Company responses 0 0
Issues resolved 3 0

Greyhound and Trailways Consumer Ratings

Rank
100 out of 455 in Transport category
130 out of 455 in Transport category
Customer service
80 in category
67 in category
Product or Service Quality
96 in category
70 in category
Price Affordability
93 in category
123 in category
Website
84 in category
115 in category

Greyhound and Trailways Rating Details

Customer service
1.3 (331 reviews)
1.4 (15 reviews)
Reviewer's quote

...There was no customer service person to deal with this situation in the middle of the night. If there are buses running in the middle of the night, I would bet that customer service would be needed every night. When calling and realizing customer service opened at 7 AM on Thursday, Sept 9th...

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I called your 1-800 number and I received a woman that answered the phone hello! She didn't say Trailways she didn't say anything as a matter of fact she absolutely knew nothing I don't know where you find your customer service employees but you need to do a better job..

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Product or Service Quality
1.4 (301 reviews)
1.6 (14 reviews)
Reviewer's quote

Also no one has contacted me since a week ago about this matter therefore it makes me feel as though I cannot rely on this service and there are not enough options made available for me to get my baggage back to me safe and sound. I have a lot of very important items in my baggage that I urgently...

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Trailways is one of the worst services I’ve ever had. The bus drivers are often rude and brash with no provocation. The website never works and has incorrect information...

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Price Affordability
2.1 (284 reviews)
1.9 (14 reviews)
Reviewer's quote

...The lady at the counter told me 3 days ago that I could buy the ticket just before my arrival but the price may change for couple of bucks more. Result..

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Me and my wife was going to Canada to celebrate our honeymoon. trailways bus company lost our luggage. We try to contact several people at the station to help us with no success. We finally go an official officer to help us. We haven’t gotta our luggage back yet. We had over $2,500 worth of...

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Website
2 (279 reviews)
1.6 (12 reviews)
Reviewer's quote

Is this a legit website complaint because the name sounds a little funny? Or is this just some junk mail that I should delete? Your probably not helpful so I'm sure that I'm wasting my time any way..

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When the website goes down you will still get charged. you bank Bank will approve and you still dont tickets and money is held up till midnight. According to customer service at Trailways it had been down all day...

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Greyhound and Trailways Pros and Cons

Pros
  • Bus drivers attitude
  • That i could purchase online
  • Cheap
  • Price
  • Only bus that goes to new paltz
  • Customer service was calm and handled a very upset customer well
Cons
  • Customer service
  • Bad service
  • Worst costumer service ever
  • Poor customer service
  • No indication billing being down was put in place
  • Late

Greyhound and Trailways Most Positive Reviews

Top rated reviews
5

On a bus right now traveling from Claremont, Ca to Las Vegas, Nv. and the electric plugs do not work. Schedule # 6006....

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3.7

The conductors of buses is very rude other than that very clean and comfortable.They need to work on they people skills

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5

i just had a buss leave ten minutes early and missed it. They lied say it left on time...

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No votes

Greyhound and Trailways Most Critical Reviews

Lowest rated reviews
1

I am a commercial driver and have had to use greyhound more times than I care to remember to get to trucks and...

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1

I made a purchase online and tried to cancel it due to my circumstances. Literally half an hour later I tried to cancel...

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1

This is by far the worst experience I had riding a bus, and I've had nothing but homeless people, and crackheads on the...

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1

I found the exact same thing. Rude, unhelpful, inconsiderate customer service. They left my son stranded at night in...

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Greyhound and Trailways Latest Reviews

Recent published reviews
1

They won't give me a refund, or let me talk to a person. They only allow you to email.

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3

Wanted to find cost for a ticket from Omaha, NE to palm dale, CA. Office closed.

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1.8

Bus left 45 minutes early, I have camera footage to provide the book left early and I arrived at the bus stop 30...

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No votes

Driving on the thruway (87 north ) coming home from Mahwah New Jersey behind a trailways bus plenty of distance between...

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Greyhound and Trailways Products and Services

Most reviewed product and services
  • Greyhound Bus Service (439 reviews)
  • Greyhound Vehicle Driver (54 reviews)
  • Greyhound Baggage Policy (44 reviews)
  • Trailways Bus Service (8 reviews)
  • Trailways Bus Ticket (2 reviews)
  • Trailways Vehicle Driver (2 reviews)