PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Peter Pan Bus Lines and Greyhound as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Greyhound

Greyhound

Has Verified Representatives
1.7
Peter Pan Bus Lines
Greyhound

Peter Pan Bus Lines and Greyhound Overview

Total reviews
61
949
Company responses
0
0
Issues resolved
0
3

Peter Pan Bus Lines and Greyhound Consumer Ratings

Rank
86 out of 438 in Transport category
97 out of 438 in Transport category
Customer service
50 in category
73 in category
Product or Service Quality
50 in category
86 in category
Level of Comfort
38 in category
98 in category
Website
54 in category
82 in category

Peter Pan Bus Lines and Greyhound Rating Details

Customer service
1.5 (26 reviews)
1.3 (316 reviews)
Reviewer's quote

...About five of us were waiting and we called customer service. We were told to get a refund by a supervisor in providence. I wound up having to split an Uber to the tune of $50 to woods hole to get the boat, then another $16 for a cab when I got to the Vinyard because my ride was not there any longer...

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...CUSTOMER SERVICE SUCKS AND DOES NOT CARE. LOST MY PACKAGE TWICE AND GET THE RUNAROUND AND LIES EVERYTIME I CALL. NO REFUNDS, NO CLAIMS..

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Product or Service Quality
1.7 (23 reviews)
1.4 (290 reviews)
Reviewer's quote

...Next day I called customer service to get a refund and was told, they couldn’t do it. I had to,wait for a supervisor to call me...

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...None of this I would except from the reputable Greyhound Service. Please let me know what you plan to remedy this situation. -Senovi Amegnaglo..

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Level of Comfort
2.2 (22 reviews)
1.5 (257 reviews)
Reviewer's quote

He doesn't know how to talk, he's unprofessionalism was on level 100. This is not my problem that PPan's scaner doesn't work well and i have to run all over to print my ticket before bus leaves in 5 minutes. Driver doesn't even announce where he is going to make stops what time we are going to...

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...For general care or comfort it gets a B+. The initial cross country was a B in safety and C- in care and comfort. Thanks for arriving safely..

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Website
2.1 (22 reviews)
2 (268 reviews)
Reviewer's quote

...Faulty website, and will cost you twice as much to eventually get to where you need to be..

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...Just want to do what all of the website information says I can do..

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Peter Pan Bus Lines and Greyhound Pros and Cons

Pros
  • Nil
  • Service to falmouth
  • Eventually getting to my destination
  • Bus drivers attitude
  • That i could purchase online
  • Price
Cons
  • No contact for the refund department
  • Lack of customer consideration
  • Horrible service
  • Customer service
  • Bad service
  • Worst costumer service ever

Peter Pan Bus Lines and Greyhound Most Positive Reviews

Top rated reviews
5

Bus was clean driver very professional nice and smooth ride.

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5

On a bus right now traveling from Claremont, Ca to Las Vegas, Nv. and the electric plugs do not work. Schedule # 6006....

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5

On April 9,2018 I had lost my wallet, no cash, nothing, I had an urgent appointment that I dared not miss, without...

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5

i just had a buss leave ten minutes early and missed it. They lied say it left on time...

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Peter Pan Bus Lines and Greyhound Most Critical Reviews

Lowest rated reviews
1

Bought round trip tickets from Boston to New York and both were processed wrong. Departure trip time was a half hour of...

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1

I am a commercial driver and have had to use greyhound more times than I care to remember to get to trucks and...

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1

First time I ever used this service their was a flight change and I needed to reschedule my trip after my wife's...

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1

This is by far the worst experience I had riding a bus, and I've had nothing but homeless people, and crackheads on the...

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Peter Pan Bus Lines and Greyhound Latest Reviews

Recent published reviews
No votes

I want to go to never land for 2 weeks

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No votes

I need my real Gray hound to green day concert

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No votes

Coronavirus has caused my plans to be canceled. Im requesting a refund please.

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No votes

I mailed 2 suitcases from Cincinnati,Ohio on July 9th of this year, to Daytona Beach, Florida. After no phone call from...

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Peter Pan Bus Lines and Greyhound Products and Services

Most reviewed product and services
  • Peter Pan Bus Lines Bus Service (24 reviews)
  • Peter Pan Bus Lines Vehicle Driver (13 reviews)
  • Peter Pan Bus Lines Customer Care (7 reviews)
  • Greyhound Bus Service (436 reviews)
  • Greyhound Customer Care (60 reviews)
  • Greyhound Vehicle Driver (54 reviews)