PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Peter Pan Bus Lines and Greyhound as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Peter Pan Bus Lines
Greyhound

Peter Pan Bus Lines and Greyhound Overview

Total reviews 62 975
Company responses 0 0
Issues resolved 0 3

Peter Pan Bus Lines and Greyhound Consumer Ratings

Rank
95 out of 456 in Transport category
101 out of 456 in Transport category
Customer service
60 in category
84 in category
Product or Service Quality
60 in category
99 in category
Website
57 in category
85 in category
Level of Comfort
43 in category
107 in category

Peter Pan Bus Lines and Greyhound Rating Details

Customer service
1.5 (26 reviews)
1.3 (331 reviews)
Reviewer's quote

...About five of us were waiting and we called customer service. We were told to get a refund by a supervisor in providence. I wound up having to split an Uber to the tune of $50 to woods hole to get the boat, then another $16 for a cab when I got to the Vinyard because my ride was not there any longer...

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...There was no customer service person to deal with this situation in the middle of the night. If there are buses running in the middle of the night, I would bet that customer service would be needed every night. When calling and realizing customer service opened at 7 AM on Thursday, Sept 9th...

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Product or Service Quality
1.7 (23 reviews)
1.4 (301 reviews)
Reviewer's quote

...Next day I called customer service to get a refund and was told, they couldn’t do it. I had to,wait for a supervisor to call me...

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Also no one has contacted me since a week ago about this matter therefore it makes me feel as though I cannot rely on this service and there are not enough options made available for me to get my baggage back to me safe and sound. I have a lot of very important items in my baggage that I urgently...

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Website
2.1 (22 reviews)
2 (279 reviews)
Reviewer's quote

...Faulty website, and will cost you twice as much to eventually get to where you need to be..

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Is this a legit website complaint because the name sounds a little funny? Or is this just some junk mail that I should delete? Your probably not helpful so I'm sure that I'm wasting my time any way..

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Level of Comfort
2.2 (22 reviews)
1.5 (268 reviews)
Reviewer's quote

He doesn't know how to talk, he's unprofessionalism was on level 100. This is not my problem that PPan's scaner doesn't work well and i have to run all over to print my ticket before bus leaves in 5 minutes. Driver doesn't even announce where he is going to make stops what time we are going to...

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...For general care or comfort it gets a B+. The initial cross country was a B in safety and C- in care and comfort. Thanks for arriving safely..

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Peter Pan Bus Lines and Greyhound Pros and Cons

Pros
  • Nil
  • Service to falmouth
  • Eventually getting to my destination
  • Bus drivers attitude
  • That i could purchase online
  • Cheap
Cons
  • No contact for the refund department
  • Lack of customer consideration
  • Horrible service
  • Customer service
  • Bad service
  • Worst costumer service ever

Peter Pan Bus Lines and Greyhound Most Positive Reviews

Top rated reviews
5

Bus was clean driver very professional nice and smooth ride.

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5

On a bus right now traveling from Claremont, Ca to Las Vegas, Nv. and the electric plugs do not work. Schedule # 6006....

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5

On April 9,2018 I had lost my wallet, no cash, nothing, I had an urgent appointment that I dared not miss, without...

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5

i just had a buss leave ten minutes early and missed it. They lied say it left on time...

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Peter Pan Bus Lines and Greyhound Most Critical Reviews

Lowest rated reviews
1

Bought round trip tickets from Boston to New York and both were processed wrong. Departure trip time was a half hour of...

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1

I am a commercial driver and have had to use greyhound more times than I care to remember to get to trucks and...

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1

First time I ever used this service their was a flight change and I needed to reschedule my trip after my wife's...

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1

This is by far the worst experience I had riding a bus, and I've had nothing but homeless people, and crackheads on the...

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Peter Pan Bus Lines and Greyhound Latest Reviews

Recent published reviews
No votes

I purchased a ticket on line for today to travel and I have a confirmation number
#460****
But its not letting me get the...

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1

They won't give me a refund, or let me talk to a person. They only allow you to email.

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No votes

I want to go to never land for 2 weeks

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1.8

Bus left 45 minutes early, I have camera footage to provide the book left early and I arrived at the bus stop 30...

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Peter Pan Bus Lines and Greyhound Products and Services

Most reviewed product and services
  • Peter Pan Bus Lines Bus Service (25 reviews)
  • Peter Pan Bus Lines Vehicle Driver (13 reviews)
  • Greyhound Bus Service (439 reviews)
  • Greyhound Vehicle Driver (54 reviews)
  • Greyhound Baggage Policy (44 reviews)