PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Greyhound and Peter Pan Bus Lines as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Greyhound
Peter Pan Bus Lines

Greyhound and Peter Pan Bus Lines Overview

Total reviews 967 62
Company responses 0 0
Issues resolved 3 0

Greyhound and Peter Pan Bus Lines Consumer Ratings

Rank
101 out of 450 in Transport category
94 out of 450 in Transport category
Customer service
68 in category
52 in category
Product or Service Quality
84 in category
54 in category
Price Affordability
85 in category
79 in category
Website
79 in category
54 in category

Greyhound and Peter Pan Bus Lines Rating Details

Customer service
1.3 (329 reviews)
1.5 (26 reviews)
Reviewer's quote

...There was no customer service person to deal with this situation in the middle of the night. If there are buses running in the middle of the night, I would bet that customer service would be needed every night. When calling and realizing customer service opened at 7 AM on Thursday, Sept 9th...

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...About five of us were waiting and we called customer service. We were told to get a refund by a supervisor in providence. I wound up having to split an Uber to the tune of $50 to woods hole to get the boat, then another $16 for a cab when I got to the Vinyard because my ride was not there any longer...

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Product or Service Quality
1.4 (300 reviews)
1.7 (23 reviews)
Reviewer's quote

Also no one has contacted me since a week ago about this matter therefore it makes me feel as though I cannot rely on this service and there are not enough options made available for me to get my baggage back to me safe and sound. I have a lot of very important items in my baggage that I urgently...

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...Next day I called customer service to get a refund and was told, they couldn’t do it. I had to,wait for a supervisor to call me...

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Price Affordability
2.1 (282 reviews)
2.2 (18 reviews)
Reviewer's quote

...The lady at the counter told me 3 days ago that I could buy the ticket just before my arrival but the price may change for couple of bucks more. Result..

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Bought by ticket and three buses passed without picking anyone up! Ended up having to get an Uber, and Peter Pan never even refunded the ticket!

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Website
2 (278 reviews)
2.1 (22 reviews)
Reviewer's quote

Is this a legit website complaint because the name sounds a little funny? Or is this just some junk mail that I should delete? Your probably not helpful so I'm sure that I'm wasting my time any way..

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...Faulty website, and will cost you twice as much to eventually get to where you need to be..

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Greyhound and Peter Pan Bus Lines Pros and Cons

Pros
  • Bus drivers attitude
  • That i could purchase online
  • Cheap
  • Nil
  • Service to falmouth
  • Eventually getting to my destination
Cons
  • Customer service
  • Bad service
  • Worst costumer service ever
  • No contact for the refund department
  • Lack of customer consideration
  • Horrible service

Greyhound and Peter Pan Bus Lines Most Positive Reviews

Top rated reviews
5

On a bus right now traveling from Claremont, Ca to Las Vegas, Nv. and the electric plugs do not work. Schedule # 6006....

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5

Bus was clean driver very professional nice and smooth ride.

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5

i just had a buss leave ten minutes early and missed it. They lied say it left on time...

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5

On April 9,2018 I had lost my wallet, no cash, nothing, I had an urgent appointment that I dared not miss, without...

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Greyhound and Peter Pan Bus Lines Most Critical Reviews

Lowest rated reviews
1

I am a commercial driver and have had to use greyhound more times than I care to remember to get to trucks and...

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1

Bought round trip tickets from Boston to New York and both were processed wrong. Departure trip time was a half hour of...

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1

This is by far the worst experience I had riding a bus, and I've had nothing but homeless people, and crackheads on the...

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1

First time I ever used this service their was a flight change and I needed to reschedule my trip after my wife's...

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Greyhound and Peter Pan Bus Lines Latest Reviews

Recent published reviews
No votes

I bought my ticket online for my cousin and daughter to visit me in rehab in pa from ny for the return ticket i...

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No votes

I purchased a ticket on line for today to travel and I have a confirmation number
#4603843
But its not letting me get the...

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1

On the day my son was supposed to return home I was told that he couldnt because he was under age I understood that...

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No votes

I want to go to never land for 2 weeks

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Greyhound and Peter Pan Bus Lines Products and Services

Most reviewed product and services
  • Greyhound Bus Service (438 reviews)
  • Greyhound Vehicle Driver (54 reviews)
  • Greyhound Baggage Policy (43 reviews)
  • Peter Pan Bus Lines Bus Service (24 reviews)
  • Peter Pan Bus Lines Vehicle Driver (13 reviews)