PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Greyhound and Peter Pan Bus Lines as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Greyhound

Greyhound

Has Verified Representatives
1.7
Greyhound
Peter Pan Bus Lines

Greyhound and Peter Pan Bus Lines Overview

Total reviews
935
61
Company responses
0
0
Issues resolved
3
0

Greyhound and Peter Pan Bus Lines Consumer Ratings

Rank
92 out of 430 in Transport category
85 out of 430 in Transport category
Customer service
65 in category
44 in category
Product or Service Quality
76 in category
48 in category
Price Affordability
77 in category
70 in category
Exchange, Refund and Cancellation Policy
63 in category
34 in category

Greyhound and Peter Pan Bus Lines Rating Details

Customer service
1.3 (314 reviews)
1.5 (26 reviews)
Reviewer's quote

...CUSTOMER SERVICE SUCKS AND DOES NOT CARE. LOST MY PACKAGE TWICE AND GET THE RUNAROUND AND LIES EVERYTIME I CALL. NO REFUNDS, NO CLAIMS..

Read full review

...About five of us were waiting and we called customer service. We were told to get a refund by a supervisor in providence. I wound up having to split an Uber to the tune of $50 to woods hole to get the boat, then another $16 for a cab when I got to the Vinyard because my ride was not there any longer...

Read full review
Product or Service Quality
1.4 (286 reviews)
1.7 (23 reviews)
Reviewer's quote

Now I've been told the following after over an hour on the phone with various customer service people: "actually, you can only change the date not the location" (website says otherwise) "had you bought an economy or economy plus ticket we could change the location and date but since you bought...

Read full review

...Next day I called customer service to get a refund and was told, they couldn’t do it. I had to,wait for a supervisor to call me...

Read full review
Price Affordability
2.1 (271 reviews)
2.2 (18 reviews)
Reviewer's quote

...The lady at the counter told me 3 days ago that I could buy the ticket just before my arrival but the price may change for couple of bucks more. Result..

Read full review

Bought by ticket and three buses passed without picking anyone up! Ended up having to get an Uber, and Peter Pan never even refunded the ticket!

Read full review
Exchange, Refund and Cancellation Policy
1.4 (267 reviews)
1.9 (21 reviews)
Reviewer's quote

I was left on my first trip and they wouldn't exchange my ticket without $20..

Read full review

...The agent never mentioned that there was NO REFUND and 2. There was NO mention of no refunds on my actual ticket. It was very obvious as well as clear,that I wasnt a frequent traveler...

Read full review

Greyhound and Peter Pan Bus Lines Pros and Cons

Pros
  • Bus drivers attitude
  • That i could purchase online
  • Price
  • Nil
  • Service to falmouth
  • Eventually getting to my destination
Cons
  • Bad service
  • Customer service
  • Worst costumer service ever
  • No contact for the refund department
  • Lack of customer consideration
  • Horrible service

Greyhound and Peter Pan Bus Lines Most Positive Reviews

Top rated reviews
5

On a bus right now traveling from Claremont, Ca to Las Vegas, Nv. and the electric plugs do not work. Schedule # 6006....

Read full review
5

Bus was clean driver very professional nice and smooth ride.

Read full review
5

i just had a buss leave ten minutes early and missed it. They lied say it left on time...

Read full review
5

On April 9,2018 I had lost my wallet, no cash, nothing, I had an urgent appointment that I dared not miss, without...

Read full review

Greyhound and Peter Pan Bus Lines Most Critical Reviews

Lowest rated reviews
1

I am a commercial driver and have had to use greyhound more times than I care to remember to get to trucks and...

Read full review
1

Bought round trip tickets from Boston to New York and both were processed wrong. Departure trip time was a half hour of...

Read full review
1

This is by far the worst experience I had riding a bus, and I've had nothing but homeless people, and crackheads on the...

Read full review
1

First time I ever used this service their was a flight change and I needed to reschedule my trip after my wife's...

Read full review

Greyhound and Peter Pan Bus Lines Latest Reviews

Recent published reviews
No votes

I have paid $400 for 2 adults and their is no wifi for witch i have paid to have and their is no electricity in the...

Read full review
No votes

I want to go to never land for 2 weeks

Read full review
No votes

greyhound wants to control peoples lives and are not just a transportation company. they targeted me and others like me...

Read full review
No votes

Coronavirus has caused my plans to be canceled. Im requesting a refund please.

Read full review

Greyhound and Peter Pan Bus Lines Products and Services

Most reviewed product and services
  • Greyhound Bus Service (435 reviews)
  • Greyhound Customer Care (60 reviews)
  • Greyhound Vehicle Driver (54 reviews)
  • Peter Pan Bus Lines Bus Service (24 reviews)
  • Peter Pan Bus Lines Vehicle Driver (13 reviews)
  • Peter Pan Bus Lines Customer Care (7 reviews)