PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Greyhound and Peter Pan Bus Lines as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Greyhound

Greyhound

Has verified representatives
1.7
Greyhound
Peter Pan Bus Lines

Greyhound and Peter Pan Bus Lines Overview

Total reviews
898
57
Company responses
0
0
Issues resolved
3
0

Greyhound was first mentioned on PissedConsumer on Feb 25, 2008 and since then this brand received 898 reviews. It is 841 reviews more than Peter Pan Bus Lines received since Nov 13, 2011.

Greyhound and Peter Pan Bus Lines Consumer Ratings

Rank
73 out of 621 in Transport category
69 out of 621 in Transport category
Customer service
51 in category
34 in category
Product or Service Quality
68 in category
38 in category
Website
68 in category
47 in category

According to consumer ratings and reviews, Peter Pan Bus Lines ranks 4 points higher in the Transport category than Greyhound. People gave Greyhound 1.3 stars for Customer service criterion in Transport category and it is 139 points higher than the worst rated brand in this category. At the same time, Peter Pan Bus Lines was rated 1.5 stars for Customer service criterion in this category and it is 156 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Peter Pan Bus Lines has a higher rating than Greyhound. Regarding Website criterion, consumers gave Greyhound 2 stars and it is 64% greater than other in category. Peter Pan Bus Lines however was rated 2.1 stars and it is 75% greater than other in category.

Greyhound and Peter Pan Bus Lines Rating Details

Customer service
1.3 (301 reviews)
1.5 (26 reviews)
Reviewer's quote

...Customers didn’t start boarding the bus until 7:49pm. I asked the ticket collector why the bus was late and he said the bus broke down. I asked him other questions...

Alicia

...About five of us were waiting and we called customer service. We were told to get a refund by a supervisor in providence. I wound up having to split an Uber to the tune of $50 to woods hole to get the boat, then another $16 for a cab when I got to the Vinyard because my ride was not there any longer...

Brian
Product or Service Quality
1.4 (274 reviews)
1.7 (23 reviews)
Reviewer's quote

I called the greyhound customer service with my wife on the phone and Ashmet and Merlie refused to give updated information. The said they had no idea what was going on and the people in Richmond should have some information. I think it is terrible that i paid for an express ticket to get stuck in...

KAREEM D

...Next day I called customer service to get a refund and was told, they couldn’t do it. I had to,wait for a supervisor to call me...

Claudia M
Website
2 (257 reviews)
2.1 (21 reviews)
Reviewer's quote

...Further, the limitations to change your ticket are not stated anywhere on the website. I intend to fight this with my credit company. However, this is clearly bribery and theft by deception...

Samantha

...Faulty website, and will cost you twice as much to eventually get to where you need to be..

Maelyn

Greyhound and Peter Pan Bus Lines Pros and Cons

Pros
  • Bus drivers attitude
  • That i could purchase online
  • Price
  • Nil
  • Service to falmouth
  • Eventually getting to my destination
Cons
  • Customer service
  • Bad service
  • Worst costumer service ever
  • No contact for the refund department
  • Lack of customer consideration
  • Horrible service

Greyhound and Peter Pan Bus Lines Most Positive Reviews

Top rated reviews
5

On a bus right now traveling from Claremont, Ca to Las Vegas, Nv. and the electric plugs do not work. Schedule # 6006....

5

Bus was clean driver very professional nice and smooth ride.

Greyhound and Peter Pan Bus Lines Most Critical Reviews

Lowest rated reviews
1

I am a commercial driver and have had to use greyhound more times than I care to remember to get to trucks and...

1

Bought round trip tickets from Boston to New York and both were processed wrong. Departure trip time was a half hour of...

Greyhound and Peter Pan Bus Lines Latest Reviews

Recent published reviews
2.7

I am ONLY writting this because i am TERRIBLY uncomfortable right now. I had an accident a year ago that caused me to lo...

Read all 898 reviews
1.8

From the very 1st bus I got on in Worcester to the one I’m on now in NY has been the absolute WORSE experience in all...

Read all 57 reviews

Greyhound and Peter Pan Bus Lines Products and Services

Most reviewed product and services
  • Greyhound Bus Service (433 reviews)
  • Greyhound Customer Care (56 reviews)
  • Greyhound Vehicle Driver (51 reviews)
  • Peter Pan Bus Lines Bus Service (24 reviews)
  • Peter Pan Bus Lines Vehicle Driver (13 reviews)
  • Peter Pan Bus Lines Customer Care (7 reviews)