Greyhound vs Metra

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Greyhound

Transport
  • 0 ISSUES RESOLVED
  • 555 TOTAL REVIEWS
  • $160K CLAIMED LOSSES
  • $960 AVERAGE LOSS
1.8
Customer service
Website
Exchange, Refund and Cancellation Policy
Discounts and Special Offers
Number of Destinations
  • Bus drivers attitude 6
  • Cheap 2
  • Price 2
  • That i could purchase online 2
  • Richmond virginia staff 1

Customers don't like

  • Bus driver attitude to me8
  • Customer service8
  • Bad service7
  • Lack of customer service5
  • Poor service5

Products by Greyhound

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Metra

Transport
  • 1 ISSUES RESOLVED
  • 181 TOTAL REVIEWS
  • $1K CLAIMED LOSSES
  • $77 AVERAGE LOSS
1.8
Customer service
Website
Exchange, Refund and Cancellation Policy
Discounts and Special Offers
Number of Destinations
  • Seats are comfortable 1
  • Service exists 1

Customers don't like

  • Company does not take responsibility for its mistakes3
  • Price keeps going up but no service improvements2
  • Security and police officers2
  • That the trains break down too much2
  • Utter lack of meaningful communication related to delays2

Products by Metra

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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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