PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Megabus and Greyhound as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Megabus

Megabus

2.1
Greyhound

Greyhound

Has verified representatives
1.7
Megabus
Greyhound

Megabus and Greyhound Overview

Total reviews
2874
898
Company responses
0
0
Issues resolved
4
3

Megabus was first mentioned on PissedConsumer on Aug 4, 2008 and since then this brand received 2874 reviews. It is 1976 reviews more than Greyhound received since Feb 25, 2008. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Megabus customer support team and Greyhound customer service.

Megabus and Greyhound Consumer Ratings

Rank
39 out of 621 in Transport category
73 out of 621 in Transport category
Customer service
30 in category
51 in category
Product or Service Quality
33 in category
68 in category
Price Affordability
18 in category
63 in category

According to consumer ratings and reviews, Megabus ranks 34 points higher in the Transport category than Greyhound. People gave Megabus 1.6 stars for Customer service criterion in Transport category and it is 160 points higher than the worst rated brand in this category. At the same time, Greyhound was rated 1.3 stars for Customer service criterion in this category and it is 139 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Megabus has a higher rating than Greyhound. Regarding Price Affordability criterion, consumers gave Megabus 3.1 stars and it is 91% greater than other in category. Greyhound however was rated 2.1 stars and it is 67% greater than other in category.

Megabus and Greyhound Rating Details

Customer service
1.6 (965 reviews)
1.3 (301 reviews)
Reviewer's quote

...called customer service. they said the bus came. several other people were here waiting for the bus...

Jemaine

...Customers didn’t start boarding the bus until 7:49pm. I asked the ticket collector why the bus was late and he said the bus broke down. I asked him other questions...

Alicia
Product or Service Quality
1.9 (882 reviews)
1.4 (274 reviews)
Reviewer's quote

I had a trip i cancelled and megabus rescheduled it on a date i cannt use they refuse to refund me and tryi g to make me pay a additional fee to change to a day i may not use

PissedConsumer1723088

I called the greyhound customer service with my wife on the phone and Ashmet and Merlie refused to give updated information. The said they had no idea what was going on and the people in Richmond should have some information. I think it is terrible that i paid for an express ticket to get stuck in...

KAREEM D
Price Affordability
3.1 (841 reviews)
2.1 (262 reviews)
Reviewer's quote

...in the wrong direction they took my money and said it was outside the window so i couldn’t change it why take my money? Then they say so it’s the ticket price plus a 7. 50 booking fee. So they expect you to pay 2xs plus tax to sit on a filthy pissy smelling bus with half working...

Kira B

...I had to purchase full-price tickets all over again. When I contact Greyhound for a refund the rep said they don't do refunds and she put me on hold and never came back on. The end results I lose my money and they don't care as long they rip off their customers..

Sandra

Megabus and Greyhound Pros and Cons

Pros
  • Price
  • Price range
  • Safe driving
  • Bus drivers attitude
  • That i could purchase online
  • Price
Cons
  • Poor customer service
  • Rude driver
  • Refund policy
  • Customer service
  • Bad service
  • Worst costumer service ever

Megabus and Greyhound Most Positive Reviews

Top rated reviews
5

I bought a ticket of MEGA BUS from the black lady at the counter and she said go to platform 5 and bus will leave at 4:3...

5

On a bus right now traveling from Claremont, Ca to Las Vegas, Nv. and the electric plugs do not work. Schedule # 6006....

Megabus and Greyhound Most Critical Reviews

Lowest rated reviews
1

my luggage was stolen due to negligence of driver. I am a tourist & i was on my way from Toronto to Niagara, on the...

1

I am a commercial driver and have had to use greyhound more times than I care to remember to get to trucks and...

Megabus and Greyhound Latest Reviews

Recent published reviews
1.9

bus for orlando never came. waited 30 minutes. called customer service. they said the bus came. several other people...

Read all 2874 reviews
2.7

I am ONLY writting this because i am TERRIBLY uncomfortable right now. I had an accident a year ago that caused me to lo...

Read all 898 reviews

Megabus and Greyhound Products and Services

Most reviewed product and services
  • Megabus Bus Service (1074 reviews)
  • Megabus Customer Care (321 reviews)
  • Megabus Bus Ticket Booking (153 reviews)
  • Greyhound Bus Service (433 reviews)
  • Greyhound Customer Care (56 reviews)
  • Greyhound Vehicle Driver (51 reviews)