PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Megabus and Greyhound as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Megabus

Megabus

2.1
Greyhound

Greyhound

Has Verified Representatives
1.7
Megabus
Greyhound

Megabus and Greyhound Overview

Total reviews
2959
935
Company responses
0
0
Issues resolved
4
3

Megabus and Greyhound Consumer Ratings

Rank
44 out of 430 in Transport category
92 out of 430 in Transport category
Customer service
41 in category
65 in category
Product or Service Quality
39 in category
76 in category
Price Affordability
21 in category
76 in category
Exchange, Refund and Cancellation Policy
47 in category
63 in category

Megabus and Greyhound Rating Details

Customer service
1.6 (1002 reviews)
1.3 (314 reviews)
Reviewer's quote

...Called customer service and was on hold for hours. Talked to five reps. No resolve due to Covid to change my date on my ticket...

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...CUSTOMER SERVICE SUCKS AND DOES NOT CARE. LOST MY PACKAGE TWICE AND GET THE RUNAROUND AND LIES EVERYTIME I CALL. NO REFUNDS, NO CLAIMS..

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Product or Service Quality
1.9 (912 reviews)
1.4 (286 reviews)
Reviewer's quote

i called megabus customer service to cancel a reservation because of the coronavirus pandemic. the representative i spoke with was rude &;;;;;;;;;;;;; kept talking over me. they won't issue a refund...

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Now I've been told the following after over an hour on the phone with various customer service people: "actually, you can only change the date not the location" (website says otherwise) "had you bought an economy or economy plus ticket we could change the location and date but since you bought...

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Price Affordability
3.1 (873 reviews)
2.1 (271 reviews)
Reviewer's quote

...I went into rebook ("forgot" to select 2 passengers, but did select my same two seats on both the up and back legs) Plugged in the first code, brought the price down, pluged in the second code brought price down to $0, left wondering about the third code. Finish checkout to realize I only got one ticket Tried booking 2nd ticket but only last code valid now and that left $15 remaining to be paid by card. Called Customer Support but ended up hitting the "Pay" button while waiting for...

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...The lady at the counter told me 3 days ago that I could buy the ticket just before my arrival but the price may change for couple of bucks more. Result..

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Exchange, Refund and Cancellation Policy
1.6 (870 reviews)
1.4 (267 reviews)
Reviewer's quote

Pls just REFUND ALL MONIES PAID for order #A12PFFY ALWAYS HAPPY WITH SERVICE MEGABUS CANCELLED DUE TO CORONAVIRUS..

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I was left on my first trip and they wouldn't exchange my ticket without $20..

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Megabus and Greyhound Pros and Cons

Pros
  • Price
  • Price range
  • Safe driving
  • Bus drivers attitude
  • That i could purchase online
  • Price
Cons
  • Poor customer service
  • Rude driver
  • Refund policy
  • Bad service
  • Customer service
  • Worst costumer service ever

Megabus and Greyhound Most Positive Reviews

Top rated reviews
5

I bought a ticket of MEGA BUS from the black lady at the counter and she said go to platform 5 and bus will leave at 4:3...

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5

On a bus right now traveling from Claremont, Ca to Las Vegas, Nv. and the electric plugs do not work. Schedule # 6006....

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5

Sounds as though you do not know how to follow Plain Instruction's.The clerk stated go to PlatForm 5 The bus will leave...

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5

i just had a buss leave ten minutes early and missed it. They lied say it left on time...

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Megabus and Greyhound Most Critical Reviews

Lowest rated reviews
1

my luggage was stolen due to negligence of driver. I am a tourist & i was on my way from Toronto to Niagara, on the...

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1

I am a commercial driver and have had to use greyhound more times than I care to remember to get to trucks and...

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1

I purchased a ticket with Megabus to leave from Trenton to Toronto Ontario Monday September 15th arriving 7:30am,...

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1

This is by far the worst experience I had riding a bus, and I've had nothing but homeless people, and crackheads on the...

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Megabus and Greyhound Latest Reviews

Recent published reviews
2.2

I want to cancel my reservation for my trip
The reservation # is
30-8250-053020-M85-0745-LAK-FMY

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No votes

I have paid $400 for 2 adults and their is no wifi for witch i have paid to have and their is no electricity in the...

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No votes

How can I find my Already purchased ticket online I cant seem to find it I think I mightve accidentally erased it

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No votes

greyhound wants to control peoples lives and are not just a transportation company. they targeted me and others like me...

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Megabus and Greyhound Products and Services

Most reviewed product and services
  • Megabus Bus Service (1092 reviews)
  • Megabus Customer Care (331 reviews)
  • Megabus Bus Ticket Booking (159 reviews)
  • Greyhound Bus Service (435 reviews)
  • Greyhound Customer Care (60 reviews)
  • Greyhound Vehicle Driver (54 reviews)