PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Megabus and Greyhound as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Megabus
Greyhound

Megabus and Greyhound Overview

Total reviews 2921 975
Company responses 0 0
Issues resolved 4 3

Megabus and Greyhound Consumer Ratings

Rank
59 out of 455 in Transport category
100 out of 455 in Transport category
Customer service
54 in category
84 in category
Product or Service Quality
51 in category
100 in category
Price Affordability
22 in category
95 in category
Exchange, Refund and Cancellation Policy
55 in category
78 in category

Megabus and Greyhound Rating Details

Customer service
1.6 (1001 reviews)
1.3 (331 reviews)
Reviewer's quote

...And why do you have a customer service number that provides absolutely no customer service its really ridiculous at this point..

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...There was no customer service person to deal with this situation in the middle of the night. If there are buses running in the middle of the night, I would bet that customer service would be needed every night. When calling and realizing customer service opened at 7 AM on Thursday, Sept 9th...

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Product or Service Quality
1.9 (921 reviews)
1.4 (301 reviews)
Reviewer's quote

...In general, I am very pleased and thank you with your service!..

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Also no one has contacted me since a week ago about this matter therefore it makes me feel as though I cannot rely on this service and there are not enough options made available for me to get my baggage back to me safe and sound. I have a lot of very important items in my baggage that I urgently...

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Price Affordability
3.1 (877 reviews)
2.1 (284 reviews)
Reviewer's quote

...I was credited my money for my ticket and I needed the same time but for tomorrow and it would not let me book it the new ticket for tomorrow was the same price 49. 99 I called to book it and call kept hanging up and this was before the 3 hour deadline now I lost my 49. 99 credited because y'all won't let me book my reservations I even tried to pay with my cards and it still...

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...The lady at the counter told me 3 days ago that I could buy the ticket just before my arrival but the price may change for couple of bucks more. Result..

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Exchange, Refund and Cancellation Policy
1.6 (871 reviews)
1.4 (277 reviews)
Reviewer's quote

Waited 30 mins for bus but never showed up wanted a refund they were saying no finally they are giving me my money bavk..

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On the day my son was supposed to return home I was told that he couldnt because he was under age I understood that they wouldnt refund my ticket for me to come way to Texas from Baton Rouge that night and it was also rude to my 15-year-old son at the Texas location they refuse to put him on the...

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Megabus and Greyhound Pros and Cons

Pros
  • Price
  • Price range
  • Safe driving
  • Bus drivers attitude
  • That i could purchase online
  • Cheap
Cons
  • Poor customer service
  • Rude driver
  • Refund policy
  • Customer service
  • Bad service
  • Worst costumer service ever

Megabus and Greyhound Most Positive Reviews

Top rated reviews
5

I bought a ticket of MEGA BUS from the black lady at the counter and she said go to platform 5 and bus will leave at 4:3...

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5

On a bus right now traveling from Claremont, Ca to Las Vegas, Nv. and the electric plugs do not work. Schedule # 6006....

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5

Sounds as though you do not know how to follow Plain Instruction's.The clerk stated go to PlatForm 5 The bus will leave...

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5

i just had a buss leave ten minutes early and missed it. They lied say it left on time...

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Megabus and Greyhound Most Critical Reviews

Lowest rated reviews
1

my luggage was stolen due to negligence of driver. I am a tourist & i was on my way from Toronto to Niagara, on the...

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1

I am a commercial driver and have had to use greyhound more times than I care to remember to get to trucks and...

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1

I purchased a ticket with Megabus to leave from Trenton to Toronto Ontario Monday September 15th arriving 7:30am,...

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1

This is by far the worst experience I had riding a bus, and I've had nothing but homeless people, and crackheads on the...

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Megabus and Greyhound Latest Reviews

Recent published reviews
No votes

Didnt get a reservation reservation but the money was taken from my account

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1

They won't give me a refund, or let me talk to a person. They only allow you to email.

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1

I just had an unpleasant time with your company! My 15-year-old son always travels from Orlando to Miami with his Mega...

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1.8

Bus left 45 minutes early, I have camera footage to provide the book left early and I arrived at the bus stop 30...

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Megabus and Greyhound Products and Services

Most reviewed product and services
  • Megabus Bus Service (1071 reviews)
  • Megabus Bus Ticket Booking (152 reviews)
  • Megabus Vehicle Driver (135 reviews)
  • Greyhound Bus Service (439 reviews)
  • Greyhound Vehicle Driver (54 reviews)
  • Greyhound Baggage Policy (44 reviews)