PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Megabus and Greyhound as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Megabus
Greyhound

Megabus and Greyhound Overview

Total reviews 3002 961
Company responses 0 0
Issues resolved 4 3

Megabus and Greyhound Consumer Ratings

Rank
51 out of 445 in Transport category
102 out of 445 in Transport category
Customer service
44 in category
74 in category
Product or Service Quality
46 in category
91 in category
Price Affordability
24 in category
88 in category
Exchange, Refund and Cancellation Policy
50 in category
69 in category

Megabus and Greyhound Rating Details

Customer service
1.6 (1015 reviews)
1.3 (324 reviews)
Reviewer's quote

...And why do you have a customer service number that provides absolutely no customer service its really ridiculous at this point..

Read full review

...CUSTOMER SERVICE SUCKS AND DOES NOT CARE. LOST MY PACKAGE TWICE AND GET THE RUNAROUND AND LIES EVERYTIME I CALL. NO REFUNDS, NO CLAIMS..

Read full review
Product or Service Quality
1.9 (930 reviews)
1.4 (295 reviews)
Reviewer's quote

...In general, I am very pleased and thank you with your service!..

Read full review

Also no one has contacted me since a week ago about this matter therefore it makes me feel as though I cannot rely on this service and there are not enough options made available for me to get my baggage back to me safe and sound. I have a lot of very important items in my baggage that I urgently...

Read full review
Price Affordability
3.1 (888 reviews)
2.1 (278 reviews)
Reviewer's quote

...I was credited my money for my ticket and I needed the same time but for tomorrow and it would not let me book it the new ticket for tomorrow was the same price 49. 99 I called to book it and call kept hanging up and this was before the 3 hour deadline now I lost my 49. 99 credited because y'all won't let me book my reservations I even tried to pay with my cards and it still...

Read full review

...The lady at the counter told me 3 days ago that I could buy the ticket just before my arrival but the price may change for couple of bucks more. Result..

Read full review
Exchange, Refund and Cancellation Policy
1.6 (883 reviews)
1.4 (271 reviews)
Reviewer's quote

Waited 30 mins for bus but never showed up wanted a refund they were saying no finally they are giving me my money bavk..

Read full review

I was informing your customer care person about getting a full refund the gentleman was polite listened and guided me to another area in the website. Although I am angry I did not take it out on him and he was extra sensitive to my needs. I have wrote a letter to corporate detailing how I feel and...

Read full review

Megabus and Greyhound Pros and Cons

Pros
  • Price
  • Price range
  • Safe driving
  • Bus drivers attitude
  • That i could purchase online
  • Price
Cons
  • Poor customer service
  • Rude driver
  • Refund policy
  • Customer service
  • Bad service
  • Worst costumer service ever

Megabus and Greyhound Most Positive Reviews

Top rated reviews
5

I bought a ticket of MEGA BUS from the black lady at the counter and she said go to platform 5 and bus will leave at 4:3...

Read full review
5

On a bus right now traveling from Claremont, Ca to Las Vegas, Nv. and the electric plugs do not work. Schedule # 6006....

Read full review
5

Sounds as though you do not know how to follow Plain Instruction's.The clerk stated go to PlatForm 5 The bus will leave...

Read full review
5

i just had a buss leave ten minutes early and missed it. They lied say it left on time...

Read full review

Megabus and Greyhound Most Critical Reviews

Lowest rated reviews
1

my luggage was stolen due to negligence of driver. I am a tourist & i was on my way from Toronto to Niagara, on the...

Read full review
1

I am a commercial driver and have had to use greyhound more times than I care to remember to get to trucks and...

Read full review
1

I purchased a ticket with Megabus to leave from Trenton to Toronto Ontario Monday September 15th arriving 7:30am,...

Read full review
1

This is by far the worst experience I had riding a bus, and I've had nothing but homeless people, and crackheads on the...

Read full review

Megabus and Greyhound Latest Reviews

Recent published reviews
No votes

Im sick with Covid19/Coronavirus cant travel right now!!! In Quarantine!!!

Read full review
No votes

I am so upset about my Baggges claim 3mos and nothing from you people

Read full review
No votes

Had reservations for 9/11/20, however cant travel now, test result came back Positive for Covid19/Coronavirus!!! In...

Read full review
1

I had my daughters birthday party to go to and your agent apparently Dont know how to read which bus its which and made...

Read full review

Megabus and Greyhound Products and Services

Most reviewed product and services
  • Megabus Bus Service (1088 reviews)
  • Megabus Customer Care (334 reviews)
  • Megabus Bus Ticket Booking (162 reviews)
  • Greyhound Bus Service (438 reviews)
  • Greyhound Customer Care (60 reviews)
  • Greyhound Vehicle Driver (54 reviews)