PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Megabus and Greyhound as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Megabus
2.1
Greyhound
1.5
Megabus
Greyhound

Megabus and Greyhound Overview

Total reviews 3129 2164
Company responses 0 0
Issues resolved 7 18

Megabus and Greyhound Consumer Ratings

Rank
18 out of 135 in Buses category
39 out of 135 in Buses category
Customer service
15 in category
25 in category
Product or Service Quality
11 in category
30 in category
Price Affordability
8 in category
33 in category
Exchange, Refund and Cancellation Policy
22 in category
29 in category

Megabus and Greyhound Rating Details

Customer service
1.6
(1050 reviews)
1.3
(706 reviews)
Reviewer's quote

...We had to call customer service to figure out why the bus was so late. It wouldve been better if they notified me earlier..

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...What a disgrace to your company he is! He kept telling me to contact customer service. I finally said fine and he pointed to the door for me to leave. I said I hope you lose your job he said so do I Ill Ben in the unemployment line...

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Product or Service Quality
1.9
(957 reviews)
1.4
(617 reviews)
Reviewer's quote

...the seats are so uncomfortable and so dirty and customer service is awful so is tge refund policy..

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...I contacted greyhound customer service and instead of refunding my money they offered a 10% coupon on another ticket. I am also going to paste this on the Better Business Bureau..

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Price Affordability
3.1
(925 reviews)
2
(582 reviews)
Reviewer's quote

The policy on transferring reservations needs to be more accessible and should have some provisions that will prevent customers from losing out on the full price of a missed excursion. It seems as if Megabus is only out to make money in a subtle predatory manner as opposed to securing lifelong...

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I called a ticket service Rep who called me stupid, called me a MotherF###@@ etc, just to find out if there is a ticket price difference by using cash or card. Ive been riding Grayhound from Nashville to Memphis and Memphis to Nashville for 60 years. And I have never had a arab sounding customer...

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Exchange, Refund and Cancellation Policy
1.6
(912 reviews)
1.4
(608 reviews)
Reviewer's quote

Nothing on the website saying the carry on bag couldnt have wheels Driver was incredibly rude, short-tempered, and kept saying that he doesn't need to follow policy. He was unwilling to listen or help provide a solution except for leave the bag here. He kept stating hes been working here for 40...

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...Meanwhile they refuse to refund the $133 initial tickets fare. That's how I got extorted by Greyhound..

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Megabus and Greyhound Pros and Cons

Pros
  • Price
  • Price range
  • Safe driving
  • That i could purchase online
  • Bus drivers attitude
  • Price
Cons
  • Poor customer service
  • Refund policy
  • Rude driver
  • Customer service
  • Bad service
  • Terrible customer service

Megabus and Greyhound Most Positive Reviews

Top rated reviews
5

I had a resetvation for8/8/15 to columbus the bus that was the one i was to board said atlanta i need a refund...

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5

own the first of june i road the bus from new iberia. to houston tx it was to leave at 10.35 but it. was almost 12 an i...

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5

I was able to talk to this man who helped me a lot thank you so much! I did not realize it I could come to and from...

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5

i just had a buss leave ten minutes early and missed it. They lied say it left on time...

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Megabus and Greyhound Most Critical Reviews

Lowest rated reviews
1

Idella Corley - Megabus is horrible! My daughter booked a reservation to travel from New Orleans, LA to Atlanta, GA (8...

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1

So my bus was 2 hours late and then on the way Jacksonville Florida she was going 40 mph on the freeway and then after...

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1

my 17-year-old daughter was booked on the 10:30 AM mega bus out of San Jose California to arrive into Burbank. The...

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1

We were in such a situation that We needed to move from SAN FRANCISCO, CA to Pensilvania and the only thing We could...

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Megabus and Greyhound Latest Reviews

Recent published reviews
No votes

I have not been able to contact anyone yet to inquire about which bus to take or where to take it from

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1

I bought a ticket for a one way trip from Rockford, Illinois to St. Paul, Minnesota. To avoid a three hour layover in...

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3

I was coming from Baltimore Md to NYC and my speaker was still on the bus and it left.
Res#49-1686-****24-m21r-2240-bal-n...

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1

Tried to get refund. No response and that department does not take calls. Dont respond to emails and dont answer calls,...

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