PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Greyhound and Megabus as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Greyhound

Greyhound

Has verified representatives
1.7
Megabus

Megabus

2.1
Greyhound
Megabus

Greyhound and Megabus Overview

Total reviews
906
2911
Company responses
0
0
Issues resolved
3
4

Megabus was first mentioned on PissedConsumer on Aug 4, 2008 and since then this brand received 2911 reviews. It is 2005 reviews more than Greyhound received since Feb 25, 2008. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Greyhound customer support team and Megabus customer service.

Greyhound and Megabus Consumer Ratings

Rank
77 out of 576 in Transport category
41 out of 576 in Transport category
Customer service
51 in category
30 in category
Product or Service Quality
66 in category
33 in category
Price Affordability
64 in category
19 in category

According to consumer ratings and reviews, Megabus ranks 36 points higher in the Transport category than Greyhound. People gave Greyhound 1.3 stars for Customer service criterion in Transport category and it is 142 points higher than the worst rated brand in this category. At the same time, Megabus was rated 1.6 stars for Customer service criterion in this category and it is 163 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Megabus has a higher rating than Greyhound. Regarding Price Affordability criterion, consumers gave Greyhound 2.1 stars and it is 67% greater than other in category. Megabus however was rated 3.1 stars and it is 90% greater than other in category.

Greyhound and Megabus Rating Details

Customer service
1.3 (304 reviews)
1.6 (979 reviews)
Reviewer's quote

...I have checked in with Customer Service again, after 24 hours, and it NOW says that it departed on time, which is not fair or TRUE. It was input falsely. I do not agree with this method of 24 hours, as it was raining yesterday, so they very much could have made it on time...

Ikira P

...I just realized that I was charged for 3 tickets instead of 2 and I called in attempt to get a refund or credit but customer service and the supervisor did not help me. The supervisor actually hung up on me. It is unfortunate that I have to spend additional money due to the computers error...

Saud
Product or Service Quality
1.4 (277 reviews)
1.9 (892 reviews)
Reviewer's quote

I also have a service dog since the accident has now caused seizures and he alerts me when he knows i am going to have one so i can sit down and not harm myself. As i hope you can tell, i communicate very well, as long as speech isnt involved. I consider myself smart enough to know when something...

Aengus

...called customer service. they said the bus came. several other people were here waiting for the bus...

Jemaine
Price Affordability
2.1 (267 reviews)
3.1 (855 reviews)
Reviewer's quote

...The lady at the counter told me 3 days ago that I could buy the ticket just before my arrival but the price may change for couple of bucks more. Result..

Dhruv

...I went into rebook ("forgot" to select 2 passengers, but did select my same two seats on both the up and back legs) Plugged in the first code, brought the price down, pluged in the second code brought price down to $0, left wondering about the third code. Finish checkout to realize I only got one ticket Tried booking 2nd ticket but only last code valid now and that left $15 remaining to be paid by card. Called Customer Support but ended up hitting the "Pay" button while waiting for...

Robert D

Greyhound and Megabus Pros and Cons

Pros
  • Bus drivers attitude
  • That i could purchase online
  • Price
  • Price
  • Price range
  • Safe driving
Cons
  • Customer service
  • Bad service
  • Worst costumer service ever
  • Poor customer service
  • Rude driver
  • Refund policy

Greyhound and Megabus Most Positive Reviews

Top rated reviews
5

On a bus right now traveling from Claremont, Ca to Las Vegas, Nv. and the electric plugs do not work. Schedule # 6006....

5

I bought a ticket of MEGA BUS from the black lady at the counter and she said go to platform 5 and bus will leave at 4:3...

Greyhound and Megabus Most Critical Reviews

Lowest rated reviews
1

I am a commercial driver and have had to use greyhound more times than I care to remember to get to trucks and...

1

my luggage was stolen due to negligence of driver. I am a tourist & i was on my way from Toronto to Niagara, on the...

Greyhound and Megabus Latest Reviews

Recent published reviews

They lost my daughters luggage. I was told we had to wait 3 months to file a claim. From the very start of contacting...

Read all 906 reviews
1

The bus was 3 hours late !!!!!!!!!!!

Read all 2911 reviews

Greyhound and Megabus Products and Services

Most reviewed product and services
  • Greyhound Bus Service (434 reviews)
  • Greyhound Customer Care (58 reviews)
  • Greyhound Vehicle Driver (52 reviews)
  • Megabus Bus Service (1089 reviews)
  • Megabus Customer Care (324 reviews)
  • Megabus Bus Ticket Booking (156 reviews)