PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Greyhound and Megabus as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Greyhound

Greyhound

Has Verified Representatives
1.7
Megabus

Megabus

2.1
Greyhound
Megabus

Greyhound and Megabus Overview

Total reviews
944
2993
Company responses
0
0
Issues resolved
3
4

Greyhound and Megabus Consumer Ratings

Rank
95 out of 435 in Transport category
48 out of 435 in Transport category
Customer service
74 in category
43 in category
Product or Service Quality
83 in category
43 in category
Price Affordability
81 in category
22 in category
Exchange, Refund and Cancellation Policy
68 in category
51 in category

Greyhound and Megabus Rating Details

Customer service
1.3 (316 reviews)
1.6 (1014 reviews)
Reviewer's quote

...CUSTOMER SERVICE SUCKS AND DOES NOT CARE. LOST MY PACKAGE TWICE AND GET THE RUNAROUND AND LIES EVERYTIME I CALL. NO REFUNDS, NO CLAIMS..

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I've been waiting since 6:30pm for my 2 teenage sons to come from mobile Alabama to Atlanta GA for 745pm it is 1030pm and customer service is giving me the run around no one knows nothing management refuses to call me. I have a sick 8-year child who has type 1 diabetes who started getting ill....

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Product or Service Quality
1.4 (290 reviews)
1.9 (924 reviews)
Reviewer's quote

...None of this I would except from the reputable Greyhound Service. Please let me know what you plan to remedy this situation. -Senovi Amegnaglo..

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Due to traffic and slow moving public transportation I arrived at the station 10 minutes late, totally understand policy, but I paid a lot for the service 72 dollars, almost a hundred just to be told I can't get a refund, can change the ride to another time?..

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Price Affordability
2.1 (275 reviews)
3.1 (882 reviews)
Reviewer's quote

...The lady at the counter told me 3 days ago that I could buy the ticket just before my arrival but the price may change for couple of bucks more. Result..

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...That was until I saw the price of my ticket. It seems the customer is paying for that empty seat!! I'll go elsewhere as the current ticket pricing is no longer a bargain. I will return when the scam this over..

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Exchange, Refund and Cancellation Policy
1.4 (268 reviews)
1.6 (879 reviews)
Reviewer's quote

...If I'm not contacted with a refund we are going to pursue every suit we can think of. This is not a threat. We are not like your employees picking on tiny diabetic women based on race...

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...I would like a refund and or credit for my ticket. 13-6079-062920-M72-1615-SAN-DAL Thanks for your time..

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Greyhound and Megabus Pros and Cons

Pros
  • Bus drivers attitude
  • That i could purchase online
  • Price
  • Price
  • Price range
  • Safe driving
Cons
  • Bad service
  • Customer service
  • Worst costumer service ever
  • Poor customer service
  • Rude driver
  • Refund policy

Greyhound and Megabus Most Positive Reviews

Top rated reviews
5

On a bus right now traveling from Claremont, Ca to Las Vegas, Nv. and the electric plugs do not work. Schedule # 6006....

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5

I bought a ticket of MEGA BUS from the black lady at the counter and she said go to platform 5 and bus will leave at 4:3...

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5

i just had a buss leave ten minutes early and missed it. They lied say it left on time...

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5

Sounds as though you do not know how to follow Plain Instruction's.The clerk stated go to PlatForm 5 The bus will leave...

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Greyhound and Megabus Most Critical Reviews

Lowest rated reviews
1

I am a commercial driver and have had to use greyhound more times than I care to remember to get to trucks and...

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1

my luggage was stolen due to negligence of driver. I am a tourist & i was on my way from Toronto to Niagara, on the...

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1

This is by far the worst experience I had riding a bus, and I've had nothing but homeless people, and crackheads on the...

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1

I purchased a ticket with Megabus to leave from Trenton to Toronto Ontario Monday September 15th arriving 7:30am,...

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Greyhound and Megabus Latest Reviews

Recent published reviews
No votes

My card was used to book a ticket and my card service said i had to contact the merchant for my dispute

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2.4

I waited in Memphis on the Megabus for an hour, because megabus was very behind and being that I had an arranged flight...

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3

the bus was 4 hours late

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1.2

Due to traffic and slow moving public transportation I arrived at the station 10 minutes late, totally understand...

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Greyhound and Megabus Products and Services

Most reviewed product and services
  • Greyhound Bus Service (436 reviews)
  • Greyhound Customer Care (60 reviews)
  • Greyhound Vehicle Driver (54 reviews)
  • Megabus Bus Service (1092 reviews)
  • Megabus Customer Care (334 reviews)
  • Megabus Bus Ticket Booking (160 reviews)