PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Greyhound and Megabus as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Greyhound

Greyhound

Has verified representatives
1.7
Megabus

Megabus

2.1
Greyhound
Megabus

Greyhound and Megabus Overview

Total reviews
897
2871
Company responses
0
0
Issues resolved
3
4

Megabus was first mentioned on PissedConsumer on Aug 4, 2008 and since then this brand received 2871 reviews. It is 1974 reviews more than Greyhound received since Feb 25, 2008. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Greyhound customer support team and Megabus customer service.

Greyhound and Megabus Consumer Ratings

Rank
73 out of 620 in Transport category
39 out of 620 in Transport category
Customer service
52 in category
30 in category
Product or Service Quality
68 in category
33 in category
Price Affordability
64 in category
18 in category

According to consumer ratings and reviews, Megabus ranks 34 points higher in the Transport category than Greyhound. People gave Greyhound 1.3 stars for Customer service criterion in Transport category and it is 139 points higher than the worst rated brand in this category. At the same time, Megabus was rated 1.6 stars for Customer service criterion in this category and it is 161 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Megabus has a higher rating than Greyhound. Regarding Price Affordability criterion, consumers gave Greyhound 2.1 stars and it is 66% greater than other in category. Megabus however was rated 3.1 stars and it is 91% greater than other in category.

Greyhound and Megabus Rating Details

Customer service
1.3 (301 reviews)
1.6 (963 reviews)
Reviewer's quote

...Customers didn’t start boarding the bus until 7:49pm. I asked the ticket collector why the bus was late and he said the bus broke down. I asked him other questions...

Alicia

...The Bus still at the Terminal, The UNBELIEVABLE HAPPENS!! The DRIVER SEES ME, CLOSES THE DOOR, BACKS AWAY, AND PULLS OFF, NEARLY RUNNING ME OVER!! I called Customer Service Who Made This GOD AWFUL EXPERIENCE EVEN WORSE, I Explained what happened, the agent told Me, Per The Policy if The Driver sees fit to Leave, that’s His Rite and My...

Libni
Product or Service Quality
1.4 (274 reviews)
1.9 (881 reviews)
Reviewer's quote

I called the greyhound customer service with my wife on the phone and Ashmet and Merlie refused to give updated information. The said they had no idea what was going on and the people in Richmond should have some information. I think it is terrible that i paid for an express ticket to get stuck in...

KAREEM D

I had a trip i cancelled and megabus rescheduled it on a date i cannt use they refuse to refund me and tryi g to make me pay a additional fee to change to a day i may not use

PissedConsumer1723088
Price Affordability
2.1 (262 reviews)
3.1 (841 reviews)
Reviewer's quote

...I had to purchase full-price tickets all over again. When I contact Greyhound for a refund the rep said they don't do refunds and she put me on hold and never came back on. The end results I lose my money and they don't care as long they rip off their customers..

Sandra

...in the wrong direction they took my money and said it was outside the window so i couldn’t change it why take my money? Then they say so it’s the ticket price plus a 7. 50 booking fee. So they expect you to pay 2xs plus tax to sit on a filthy pissy smelling bus with half working...

Kira B

Greyhound and Megabus Pros and Cons

Pros
  • Bus drivers attitude
  • That i could purchase online
  • Price
  • Price
  • Price range
  • Safe driving
Cons
  • Customer service
  • Bad service
  • Worst costumer service ever
  • Poor customer service
  • Rude driver
  • Refund policy

Greyhound and Megabus Most Positive Reviews

Top rated reviews
5

On a bus right now traveling from Claremont, Ca to Las Vegas, Nv. and the electric plugs do not work. Schedule # 6006....

5

I bought a ticket of MEGA BUS from the black lady at the counter and she said go to platform 5 and bus will leave at 4:3...

Greyhound and Megabus Most Critical Reviews

Lowest rated reviews
1

I am a commercial driver and have had to use greyhound more times than I care to remember to get to trucks and...

1

my luggage was stolen due to negligence of driver. I am a tourist & i was on my way from Toronto to Niagara, on the...

Greyhound and Megabus Latest Reviews

Recent published reviews
1

Company did not accept their mistake.

Read all 897 reviews
4.6

My husband drive as far as legally possible to get to the relocated bus stop and the bus was still there even though it...

Read all 2871 reviews

Greyhound and Megabus Products and Services

Most reviewed product and services
  • Greyhound Bus Service (433 reviews)
  • Greyhound Customer Care (56 reviews)
  • Greyhound Vehicle Driver (51 reviews)
  • Megabus Bus Service (1073 reviews)
  • Megabus Customer Care (321 reviews)
  • Megabus Bus Ticket Booking (153 reviews)