PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Greyhound and Megabus as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Greyhound
1.7
Megabus
2.1
Greyhound
Megabus

Greyhound and Megabus Overview

Total reviews 984 2926
Company responses 0 0
Issues resolved 3 4

Greyhound and Megabus Consumer Ratings

Rank
104 out of 432 in Transport category
59 out of 432 in Transport category
Customer service
86 in category
No votes
Product or Service Quality
102 in category
No votes
Price Affordability
95 in category
No votes
Website
85 in category
No votes

Greyhound and Megabus Rating Details

Customer service
1.3 (332 reviews)
No votes
Reviewer's quote

...That meant I had to get out in Anaheim and call my son to pick me up since the bus wouldn't stop in Long Beach! I contacted Greyhound customer service to refund me the ticket. Never heard from them!!!..

Read full review

...And why do you have a customer service number that provides absolutely no customer service its really ridiculous at this point..

Read full review
Product or Service Quality
1.4 (304 reviews)
No votes
Reviewer's quote

Daughter stole wallet and bought non refun d able ticketDong call customer service they can't help u..

Read full review

...In general, I am very pleased and thank you with your service!..

Read full review
Price Affordability
2.1 (285 reviews)
No votes
Reviewer's quote

...Affordability, better services, that are a lot more convenience as well as easier and quicker services with more options should be the case here. Then people will feel like they are getting what they have paid for with no complaints about it..

Read full review

...I was credited my money for my ticket and I needed the same time but for tomorrow and it would not let me book it the new ticket for tomorrow was the same price 49. 99 I called to book it and call kept hanging up and this was before the 3 hour deadline now I lost my 49. 99 credited because y'all won't let me book my reservations I even tried to pay with my cards and it still...

Read full review
Website
2 (283 reviews)
No votes
Reviewer's quote

...This goes to show that the bus(es) are not sanitized as propagated on the website..

Read full review

Very poor customer service and trying to sale seat to disabled veteran, can't get on website to purchase ticket on line. Wanted me to pay $7. 00 extra rip off...

Read full review

Greyhound and Megabus Pros and Cons

Pros
  • Bus drivers attitude
  • That i could purchase online
  • Cheap
  • Price
  • Price range
  • Safe driving
Cons
  • Customer service
  • Bad service
  • Worst costumer service ever
  • Poor customer service
  • Rude driver
  • Refund policy

Greyhound and Megabus Most Positive Reviews

Top rated reviews
5

On a bus right now traveling from Claremont, Ca to Las Vegas, Nv. and the electric plugs do not work. Schedule # 6006....

Read full review
5

I bought a ticket of MEGA BUS from the black lady at the counter and she said go to platform 5 and bus will leave at 4:3...

Read full review
5

i just had a buss leave ten minutes early and missed it. They lied say it left on time...

Read full review
5

Sounds as though you do not know how to follow Plain Instruction's.The clerk stated go to PlatForm 5 The bus will leave...

Read full review

Greyhound and Megabus Most Critical Reviews

Lowest rated reviews
1

I am a commercial driver and have had to use greyhound more times than I care to remember to get to trucks and...

Read full review
1

my luggage was stolen due to negligence of driver. I am a tourist & i was on my way from Toronto to Niagara, on the...

Read full review
1

This is by far the worst experience I had riding a bus, and I've had nothing but homeless people, and crackheads on the...

Read full review
1

I purchased a ticket with Megabus to leave from Trenton to Toronto Ontario Monday September 15th arriving 7:30am,...

Read full review

Greyhound and Megabus Latest Reviews

Recent published reviews
No votes

Well when I arrived @ the bus station in Denver. The gentle man put. my luggage on the wrong bus when I told him he...

Read full review
No votes

I'm not a pissed customer. I have no complaints against Megabus. They were on time And the customer service was...

Read full review
3

On 1/4/2021 the Greyhound bus from San Diego, CA to Long Beach, CA broke down on the 5 freeway.
We waited over 2hours for...

Read full review
No votes

Attention hello I am MS Rosie jemison I book reservation for a bus ticket on Jan 12 2021 look at my paper and call the...

Read full review

Greyhound and Megabus Products and Services

Most reviewed product and services
  • Greyhound Bus Service (439 reviews)
  • Greyhound Vehicle Driver (54 reviews)
  • Greyhound Baggage Policy (44 reviews)
  • Megabus Bus Service (1071 reviews)
  • Megabus Bus Ticket Booking (152 reviews)
  • Megabus Vehicle Driver (135 reviews)