PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Greyhound and Megabus as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Greyhound
Megabus

Greyhound and Megabus Overview

Total reviews 962 3002
Company responses 0 0
Issues resolved 3 4

Greyhound and Megabus Consumer Ratings

Rank
103 out of 446 in Transport category
52 out of 446 in Transport category
Customer service
75 in category
46 in category
Product or Service Quality
91 in category
46 in category
Price Affordability
90 in category
25 in category
Website
84 in category
48 in category

Greyhound and Megabus Rating Details

Customer service
1.3 (325 reviews)
1.6 (1015 reviews)
Reviewer's quote

...There was no customer service person to deal with this situation in the middle of the night. If there are buses running in the middle of the night, I would bet that customer service would be needed every night. When calling and realizing customer service opened at 7 AM on Thursday, Sept 9th...

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...And why do you have a customer service number that provides absolutely no customer service its really ridiculous at this point..

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Product or Service Quality
1.4 (296 reviews)
1.9 (930 reviews)
Reviewer's quote

Also no one has contacted me since a week ago about this matter therefore it makes me feel as though I cannot rely on this service and there are not enough options made available for me to get my baggage back to me safe and sound. I have a lot of very important items in my baggage that I urgently...

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...In general, I am very pleased and thank you with your service!..

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Price Affordability
2.1 (279 reviews)
3.1 (888 reviews)
Reviewer's quote

...The lady at the counter told me 3 days ago that I could buy the ticket just before my arrival but the price may change for couple of bucks more. Result..

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...I was credited my money for my ticket and I needed the same time but for tomorrow and it would not let me book it the new ticket for tomorrow was the same price 49. 99 I called to book it and call kept hanging up and this was before the 3 hour deadline now I lost my 49. 99 credited because y'all won't let me book my reservations I even tried to pay with my cards and it still...

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Website
2 (274 reviews)
2.3 (861 reviews)
Reviewer's quote

Is this a legit website complaint because the name sounds a little funny? Or is this just some junk mail that I should delete? Your probably not helpful so I'm sure that I'm wasting my time any way..

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Very poor customer service and trying to sale seat to disabled veteran, can't get on website to purchase ticket on line. Wanted me to pay $7. 00 extra rip off...

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Greyhound and Megabus Pros and Cons

Pros
  • Bus drivers attitude
  • That i could purchase online
  • Price
  • Price
  • Price range
  • Safe driving
Cons
  • Customer service
  • Bad service
  • Worst costumer service ever
  • Poor customer service
  • Rude driver
  • Refund policy

Greyhound and Megabus Most Positive Reviews

Top rated reviews
5

On a bus right now traveling from Claremont, Ca to Las Vegas, Nv. and the electric plugs do not work. Schedule # 6006....

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5

I bought a ticket of MEGA BUS from the black lady at the counter and she said go to platform 5 and bus will leave at 4:3...

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5

i just had a buss leave ten minutes early and missed it. They lied say it left on time...

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5

Sounds as though you do not know how to follow Plain Instruction's.The clerk stated go to PlatForm 5 The bus will leave...

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Greyhound and Megabus Most Critical Reviews

Lowest rated reviews
1

I am a commercial driver and have had to use greyhound more times than I care to remember to get to trucks and...

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1

my luggage was stolen due to negligence of driver. I am a tourist & i was on my way from Toronto to Niagara, on the...

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1

This is by far the worst experience I had riding a bus, and I've had nothing but homeless people, and crackheads on the...

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1

I purchased a ticket with Megabus to leave from Trenton to Toronto Ontario Monday September 15th arriving 7:30am,...

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Greyhound and Megabus Latest Reviews

Recent published reviews
1.3

I understand that I bought a non-refundable ticket but when I am given wrong information that keeps us from using the ti...

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No votes

Im sick with Covid19/Coronavirus cant travel right now!!! In Quarantine!!!

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No votes

I am so upset about my Baggges claim 3mos and nothing from you people

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No votes

Had reservations for 9/11/20, however cant travel now, test result came back Positive for Covid19/Coronavirus!!! In...

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Greyhound and Megabus Products and Services

Most reviewed product and services
  • Greyhound Bus Service (438 reviews)
  • Greyhound Customer Care (61 reviews)
  • Greyhound Vehicle Driver (54 reviews)
  • Megabus Bus Service (1088 reviews)
  • Megabus Customer Care (334 reviews)
  • Megabus Bus Ticket Booking (162 reviews)