PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Greentree Servicing and Seterus as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Greentree Servicing
Seterus

Greentree Servicing and Seterus Overview

Total reviews
800
802
Company responses
1
0
Issues resolved
0
0

Seterus was first mentioned on PissedConsumer on Aug 1, 2011 and since then this brand received 802 reviews. It is 2 reviews more than Greentree Servicing received since Aug 21, 2007.

Greentree Servicing and Seterus Consumer Ratings

Rank
216 out of 1191 in Loans and Mortgages category
226 out of 1191 in Loans and Mortgages category
Product or Service Quality
178 in category
171 in category
Interest Rate
184 in category
167 in category
Customer service
191 in category
178 in category

According to consumer ratings and reviews, Greentree Servicing ranks 10 points higher in the Loans and Mortgages category than Seterus. People gave Greentree Servicing 1.1 stars for Product or Service Quality criterion in Loans and Mortgages category and it is 156 points higher than the worst rated brand in this category. At the same time, Seterus was rated 1.1 stars for Product or Service Quality criterion in this category and it is 163 points higher than the worst rated brand in this category. If we look at Interest Rate criterion, than we see that Seterus has a higher rating than Seterus. Regarding Customer service criterion, consumers gave Greentree Servicing 1 stars and it is 57% worse than other in category. Seterus however was rated 1.1 stars and it is 53% worse than other in category.

Greentree Servicing and Seterus Rating Details

Product or Service Quality
1.1 (51 reviews)
1.1 (215 reviews)
Reviewer's quote

...It was over 700 bty ,The entire drawn out affair was leading up to getting me to sign up for there credit repair service. I got a personal loan with no trouble from an other service..

PissedConsumer1581182

The customer service lady ( Jeniffer) didn’t wanna help because I’m not on the loan I’m authorized to call the bank about this loan and she still didn’t want to give me any informations about this claim..

Devlyn
Interest Rate
1.3 (48 reviews)
1.3 (170 reviews)
Reviewer's quote

They never paid my bonus, changed the interest rate on mortgage, changed their name to Ditech and continued to do terrible things till they went Ch. 11 in 2/19! Now they have my money and new nefarious servicer, Loan Care, refuses to accept my bank statements for years of on-time payments. Saying...

Carlus

...and late fees at the end of the principal leaving my interest rate the same and adding 16 yr. to my loan! I refused and asked if those fees could be waived since my taxes , insurance, mortgage and the loan had "ALL" been paid. They said they had used the money I sent ea...

Patricia W
Customer service
1 (46 reviews)
1.1 (240 reviews)
Reviewer's quote

...Waiting for reassesment of bill, they hurt my credit rating, and customer service was no help. They all read a script and dont help you at all. They have no power to help and dont care, I have never made a late payment and I am furious of how this was handled...

PissedConsumer665908

...Customer service overall, V. POOR...

PissedConsumer1300795

Greentree Servicing and Seterus Pros and Cons

Pros
  • No problems with payments
  • This company lays to their customers
  • Terms met
  • Total nitemare
  • Discusted
  • India is smarter than these people
Cons
  • Rude staff
  • Lack of customer service
  • Charges for online payment
  • Customer service
  • Do not honor agreement
  • Not honoring agreements

Greentree Servicing and Seterus Most Positive Reviews

Top rated reviews
5

My experience with Green Tree (GT) has been short lived, yet with no problems even after refinancing the loan with anoth...

5

Agent was great not stuffy and really awesome.

Greentree Servicing and Seterus Most Critical Reviews

Lowest rated reviews
1

I was unable to make my payment for one month I called and explained why I was late! The person I spoke to was understan...

1

I started a website called seterus complaints I hate this seterus too. My loan has not even transferred and they...

Greentree Servicing and Seterus Latest Reviews

Recent published reviews

I would like to apply for a loan for 3,000

Read all 800 reviews

Fast busy signal ...no answer ?!?

Read all 802 reviews

Greentree Servicing and Seterus Products and Services

Most reviewed product and services
  • Greentree Servicing Mortgage (300 reviews)
  • Greentree Servicing Loan (123 reviews)
  • Greentree Servicing Customer Care (20 reviews)
  • Seterus Mortgage (324 reviews)
  • Seterus Loan (97 reviews)
  • Seterus Customer Care (60 reviews)