PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Greentree Servicing and Quicken Loans as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Greentree Servicing
Quicken Loans

Greentree Servicing and Quicken Loans Overview

Total reviews
800
901
Company responses
1
0
Issues resolved
0
4

Greentree Servicing and Quicken Loans Consumer Ratings

Rank
233 out of 883 in Loans and Mortgages category
124 out of 883 in Loans and Mortgages category
Product or Service Quality
182 in category
123 in category
Interest Rate
186 in category
96 in category
Customer service
194 in category
149 in category
Website
175 in category
76 in category

Greentree Servicing and Quicken Loans Rating Details

Product or Service Quality
1.1 (51 reviews)
1.4 (300 reviews)
Reviewer's quote

...It was over 700 bty ,The entire drawn out affair was leading up to getting me to sign up for there credit repair service. I got a personal loan with no trouble from an other service..

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...Lousy customer service. You could never reach anyone. Literally hours on hold and disconnected...

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Interest Rate
1.3 (48 reviews)
1.9 (257 reviews)
Reviewer's quote

They never paid my bonus, changed the interest rate on mortgage, changed their name to Ditech and continued to do terrible things till they went Ch. 11 in 2/19! Now they have my money and new nefarious servicer, Loan Care, refuses to accept my bank statements for years of on-time payments. Saying...

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I have an existing mortgage loan with Quicken and wanted to refinance just to get a lower interest rate and to lower my monthly payment. I don't want to take out any extra money. I am never late on my payments, I have excellent income, my credit is excellent, and I fully qualified...

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Customer service
1 (46 reviews)
1.3 (333 reviews)
Reviewer's quote

...Waiting for reassesment of bill, they hurt my credit rating, and customer service was no help. They all read a script and dont help you at all. They have no power to help and dont care, I have never made a late payment and I am furious of how this was handled...

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...One of the wort customer service ever. Don't be fooled by the fancy commercials. I had a mortgage with them for about 2 years now...

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Website
1.5 (42 reviews)
2.2 (290 reviews)
Reviewer's quote

Released pmt from my bank then looked on website and pmt was different AGAIN! Said I owed a !late payment from 2014, when I was with CITIBANK! NO NO NO! How can they do this to me every month when my pmt is there the day before it is due??? Got to get away from these people they are scammers!!!!!!...

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...All I received was a website that promted me to give information for someone to call me. I would like to see more transparency in their business practices..

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Greentree Servicing and Quicken Loans Pros and Cons

Pros
  • No problems with payments
  • This company lays to their customers
  • Terms met
  • Website
  • Interest rate
  • Getting refused a loan so i could escape them
Cons
  • Rude staff
  • Lack of customer service
  • Charges for online payment
  • Customer service
  • Totally incompetent
  • Whole process

Greentree Servicing and Quicken Loans Most Positive Reviews

Top rated reviews
5

My experience with Green Tree (GT) has been short lived, yet with no problems even after refinancing the loan with anoth...

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5

After paper work after work witch was fine .got everything they needed and 2 days prior 2 closing they told us they...

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4

I have been trying to male bi monthly payments for 3 months. I have filled out the same paperwork 3 times which is no...

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5

Current loan w/ quicken. Tried to refi and they kept asking for same paperwork over and over till my rate lock was up....

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Greentree Servicing and Quicken Loans Most Critical Reviews

Lowest rated reviews
1

I was unable to make my payment for one month I called and explained why I was late! The person I spoke to was understan...

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1

I also was ripped off by a field appraiser. I had my home appraised last February 2014 by an fha appraiser and the...

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1

My dad had purchased a mobile home from Bombardier Capital Inc. in 1998. His payments were $270.90. He has been paying o...

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1

QL per approved my loan before I located property to purchase. I then submitted to them my purchase and sale for a detac...

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Greentree Servicing and Quicken Loans Latest Reviews

Recent published reviews
No votes

I would like to apply for a loan for 3,000

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1.5

Hello
Can I schedule a call to start a refinance
I have reached out 3 times by phone and chat online and I have not gotten...

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1

I bought a 1996 mobile home in 1999 brand new, its Finance threw Green Tree, o have already paid 85.000, balance is...

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No votes

Don't go through financial hardships with Quicken / Rocket Loans because they will jack your payment up when you can...

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Greentree Servicing and Quicken Loans Products and Services

Most reviewed product and services
  • Greentree Servicing Mortgage (300 reviews)
  • Greentree Servicing Loan (123 reviews)
  • Greentree Servicing Customer Care (20 reviews)
  • Quicken Loans Loan (221 reviews)
  • Quicken Loans Refinance (153 reviews)
  • Quicken Loans Mortgage (126 reviews)