PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Greentree Servicing and Ocwen as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Greentree Servicing
Ocwen

Greentree Servicing and Ocwen Overview

Total reviews
800
1489
Company responses
1
0
Issues resolved
0
5

Greentree Servicing and Ocwen Consumer Ratings

Rank
232 out of 882 in Loans and Mortgages category
190 out of 882 in Loans and Mortgages category
Product or Service Quality
181 in category
185 in category
Interest Rate
185 in category
135 in category
Customer service
191 in category
171 in category
Website
173 in category
186 in category

Greentree Servicing and Ocwen Rating Details

Product or Service Quality
1.1 (51 reviews)
1.1 (280 reviews)
Reviewer's quote

...It was over 700 bty ,The entire drawn out affair was leading up to getting me to sign up for there credit repair service. I got a personal loan with no trouble from an other service..

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...A phone call to customer service took over an hour and multiple (friendly) people before someone could input a direct draft; over a month later, the online problem still exists..

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Interest Rate
1.3 (48 reviews)
1.5 (262 reviews)
Reviewer's quote

They never paid my bonus, changed the interest rate on mortgage, changed their name to Ditech and continued to do terrible things till they went Ch. 11 in 2/19! Now they have my money and new nefarious servicer, Loan Care, refuses to accept my bank statements for years of on-time payments. Saying...

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Trying to refinance and get a better interest rate and get away from ocwin , they will not send a payoff statement , i have been calling them every day for about three weeks different person and different conflicting awnseres every day it seemes we are being held hostage is there any help out there...

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Customer service
1 (46 reviews)
1.2 (298 reviews)
Reviewer's quote

...Waiting for reassesment of bill, they hurt my credit rating, and customer service was no help. They all read a script and dont help you at all. They have no power to help and dont care, I have never made a late payment and I am furious of how this was handled...

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...Poor communication, poor customer service and they really , really don't care about the customer , their most concern seems to be what extra fees they can get from you or how they can force you into foreclosure..

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Website
1.5 (42 reviews)
1.5 (273 reviews)
Reviewer's quote

Released pmt from my bank then looked on website and pmt was different AGAIN! Said I owed a !late payment from 2014, when I was with CITIBANK! NO NO NO! How can they do this to me every month when my pmt is there the day before it is due??? Got to get away from these people they are scammers!!!!!!...

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Today they tried to explain that my escrow had changed and that was why June wasn't paid entirely but I had no idea about this till I went to the website today. They lie and no-one can help me defeat this servicing company. I need to make yet another class action suit against them, so others don't...

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Greentree Servicing and Ocwen Pros and Cons

Pros
  • No problems with payments
  • This company lays to their customers
  • Terms met
  • One person that tried to help me
  • Loan modification staff is competent and fair
  • Didnt
Cons
  • Rude staff
  • Lack of customer service
  • Charges for online payment
  • Absolutely no customer service
  • No clear answers
  • Lost paperwork

Greentree Servicing and Ocwen Most Positive Reviews

Top rated reviews
5

My experience with Green Tree (GT) has been short lived, yet with no problems even after refinancing the loan with anoth...

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5

I have grew up in my home for 37yrs, since my parents passed away i own it for 12yrs, I recently contacted Ocwen to...

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4

I have been trying to male bi monthly payments for 3 months. I have filled out the same paperwork 3 times which is no...

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5

In 2005 I borrowed $23,000 from them as a Home Equity Home and I paid them every month. I asked them to let me know...

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Greentree Servicing and Ocwen Most Critical Reviews

Lowest rated reviews
1

I was unable to make my payment for one month I called and explained why I was late! The person I spoke to was understan...

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1

The mortgage company completed the necessary inspection and was to release the money to the builder to complete the buil...

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1

My dad had purchased a mobile home from Bombardier Capital Inc. in 1998. His payments were $270.90. He has been paying o...

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1

My gmac mortgage was sold to ocwen in the middle of a loan modification gmac tried to foreclose on me after they sold...

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Greentree Servicing and Ocwen Latest Reviews

Recent published reviews
No votes

I would like to apply for a loan for 3,000

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1

No response from OCWEN/PHH.. They care nothing about the customer.

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1

I bought a 1996 mobile home in 1999 brand new, its Finance threw Green Tree, o have already paid 85.000, balance is...

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1

I can't get hold of anyone OCWEN or PHH for a simple mortgage statement.

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Greentree Servicing and Ocwen Products and Services

Most reviewed product and services
  • Greentree Servicing Mortgage (300 reviews)
  • Greentree Servicing Loan (123 reviews)
  • Greentree Servicing Customer Care (20 reviews)
  • Ocwen Mortgage (526 reviews)
  • Ocwen Loan (210 reviews)
  • Ocwen Loan Modification (161 reviews)