PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Hertz and Green Motion as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Hertz
Green Motion

Hertz and Green Motion Overview

Total reviews 871 172
Company responses 1 0
Issues resolved 6 1

Hertz and Green Motion Consumer Ratings

Rank
102 out of 395 in Rentals category
127 out of 395 in Rentals category
Customer service
66 in category
73 in category
Product or Service Quality
61 in category
76 in category
Website
76 in category
88 in category
Diversity of Products or Services
77 in category
88 in category

Hertz and Green Motion Rating Details

Customer service
1.1 (328 reviews)
1.1 (66 reviews)
Reviewer's quote

...I called Customer Service and after being hung up on, calling again and waiting and waiting I finally talked to a supervisor. She said that the Hertz office I was trying to rent from was not owned by the corporation and that the word of the manager was final. She actually told me this 12 times...

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...Customer service personnel who receive rentals are unaware of the company procedures or schedules for shuttles..

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Product or Service Quality
1.4 (278 reviews)
1.2 (60 reviews)
Reviewer's quote

Your customer service line is incompetent in that tgey cant get me to the correct department nd they can't speak correctly! They can't speak English, we don't need to be stalked, and we don't want our lives and data jeopradized by foreigners. You need to base all America calls and Canadian based...

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...I rent cars every month, and this is by far the most unprofessional service I’ve seen..

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Website
1.8 (259 reviews)
1.7 (56 reviews)
Reviewer's quote

...I was told the fee was in fact $100, even though I read to them the cancellation policy OFF OF THEIR WEBSITE that says there are no fees. Taking it up with my bank next to dispute this charge..

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...Our first time renting a car, booked through Ryanair website. 2 days hire. Arrived at aprox 9...

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Diversity of Products or Services
1.7 (257 reviews)
1.4 (54 reviews)
Reviewer's quote

...Hertz has foolish policies my recommendation is not to give them any of your money for none of their services..

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I got a parking fine while I was hiring from Stansted GreenMotion.What did they do?1) they took 84 pounds from my credit card for administration fee without letting me know, I found out by checking the card statements;2) it took one month of phone calls and emails in order to obtain from them the...

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Hertz and Green Motion Pros and Cons

Pros
  • Location
  • Cleanliness of vehicle
  • Pathetic
  • Life before i came across green motion
  • Car ok
  • Shuttle bus service
Cons
  • Customer service
  • Lack of customer service now horrific billing practices
  • Rude and not caring staff working the booth
  • Customer service
  • Unfair return charge
  • Staff not helpful resolving issue

Hertz and Green Motion Most Positive Reviews

Top rated reviews
5

I took my family including my 6 yr old granddaughter who is in remishion of brain cancet to florida for thanksgiving..i...

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No votes
5

I noticed some weeks ago the position taken by Hertz concerning the NRA; my understanding is that Hertz (and the other “...

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No votes

Hertz and Green Motion Most Critical Reviews

Lowest rated reviews
1

Prepaid for rental car weeks in advance of my planned trip. I noticed they had no problem taking my money, but when I...

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1

I am renting cars on a weekly basis. These guys are just trying to make money by making you pay for damages you didn't i...

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1

We were talked into a bigger car in Ireland. It ran poorly and was hard to start, and way too big. We stopped at the...

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1

Hundreds of people have been cheated of this company. I do not understand how it is possible for this company to survive...

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Hertz and Green Motion Latest Reviews

Recent published reviews
2.4

0n 5/09/20 I rented a vehicle but on 5/28/20 I quarantine for the COVID. My family tried to return the vehicle but...

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1

I got a parking fine while I was hiring from Stansted GreenMotion.
What did they do?
1) they took 84 pounds from my credit...

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1

October 20, 2020
I drove to North Carolina with my younger brother to visit my other brother for several days. I needed t...

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1

Green Motion charge me an excessive amount of money for a tiny damage that I did not do but that was small enough for th...

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Hertz and Green Motion Products and Services

Most reviewed product and services
  • Hertz Car Rental (487 reviews)
  • Hertz Car Rental Booking (31 reviews)
  • Hertz Manager (27 reviews)
  • Green Motion Car Rental (358 reviews)
  • Green Motion Car Rental Booking (28 reviews)
  • Green Motion Peugeot Car Rental (6 reviews)