PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Green Motion and Hertz as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Green Motion
Hertz

Green Motion and Hertz Overview

Total reviews
978
802
Company responses
0
1
Issues resolved
8
4

Green Motion was first mentioned on PissedConsumer on Dec 19, 2010 and since then this brand received 978 reviews. It is 176 reviews more than Hertz received since Nov 19, 2007. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Green Motion customer support team and Hertz customer service.

Green Motion and Hertz Consumer Ratings

Rank
95 out of 892 in Rentals category
84 out of 892 in Rentals category
Customer service
60 in category
65 in category
Product or Service Quality
63 in category
62 in category
Location
74 in category
60 in category

According to consumer ratings and reviews, Hertz ranks 11 points higher in the Rentals category than Green Motion. People gave Green Motion 1.1 stars for Customer service criterion in Rentals category and it is 115 points higher than the worst rated brand in this category. At the same time, Hertz was rated 1.1 stars for Customer service criterion in this category and it is 110 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Hertz has a higher rating than Hertz. Regarding Location criterion, consumers gave Green Motion 1.7 stars and it is 58% greater than other in category. Hertz however was rated 2 stars and it is 66% greater than other in category.

Green Motion and Hertz Rating Details

Customer service
1.1 (505 reviews)
1.1 (294 reviews)
Reviewer's quote

...The pre-inspection is not detailed and is customer lead process, however the post return inspection is very detailed and lead by the inspector..

Anthony M

...Their customer service is in on the con. The contract they create after you dispute the claim shows a large “X” in the acceptance box right above your signature..

Jeff S
Product or Service Quality
1.4 (466 reviews)
1.4 (248 reviews)
Reviewer's quote

...Tried to force sale their overpriced dailyinsurance as the only option to rent the car (47gbp at GreenMotion vs 11gpb at six) Then abrutly cancelled our reservation and denied service. After 3 hours on-site. We missed our first and last day of hour holiday plans because of them...

Juha M

Problems with pick-up (twice in one day)Agent surly, rude, not helpful, left office while dealing with me, ...

leon h
Location
1.7 (446 reviews)
2 (231 reviews)
Reviewer's quote

I was informed that I returned the car to the wrong location and a continual charge would be added until the car was returned. Ultimately, spoke to manager, Christian Hernandez, who acknowledged speaking to me on the phone on March 3 and not telling me that they knew the car was parked next door at...

molly b

... spoke two times with Hertz to retrieve the car, once with the national number (3 weeks after I dropped the car off at Audi) and once with Todd from the Hertz location a month after I dropped the car off at Audi. 4. State Farm told me that Hertz did not follow protocol as far as calling to inform me that my total co...

Laura W

Green Motion and Hertz Pros and Cons

Pros
  • Car ok
  • Nil
  • Vehicle
  • Cleanliness of vehicle
  • Pathetic
  • Location
Cons
  • Customer service
  • Damage charging policy
  • Unscrupulous dodgy dealings
  • Customer service
  • Lack of customer service now horrific billing practices
  • Customer service and price

Green Motion and Hertz Most Positive Reviews

Top rated reviews
5

Used Green Motion Birmingham a couple of times spoke with Jay/Junaid and advised him that we had had a problem with a...

5

I took my family including my 6 yr old granddaughter who is in remishion of brain cancet to florida for thanksgiving..i...

Green Motion and Hertz Most Critical Reviews

Lowest rated reviews
1

I am renting cars on a weekly basis. These guys are just trying to make money by making you pay for damages you didn't i...

1

Prepaid for rental car weeks in advance of my planned trip. I noticed they had no problem taking my money, but when I...

Green Motion and Hertz Latest Reviews

Recent published reviews
1.6

DON'T USE THIS COMPANY.. JUST GOOGLE GREEN MOTION REVIEWS AND YOU WILL SEE THE PRESS HAVE WRITTEN MULTIPLE ARTICLES ON T...

Read all 978 reviews
1

Hertz in Katy (Houston) posted this vehicle below as available for purchase with an option to purchase online which I di...

Read all 802 reviews

Green Motion and Hertz Products and Services

Most reviewed product and services
  • Green Motion Car Rental (640 reviews)
  • Green Motion Customer Care (55 reviews)
  • Green Motion Car Rental Booking (44 reviews)
  • Hertz Car Rental (464 reviews)
  • Hertz Customer Care (44 reviews)
  • Hertz Car Rental Booking (29 reviews)