PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Green Motion and Hertz as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Green Motion
Hertz

Green Motion and Hertz Overview

Total reviews
170
837
Company responses
0
1
Issues resolved
1
5

Green Motion and Hertz Consumer Ratings

Rank
124 out of 387 in Rentals category
99 out of 387 in Rentals category
Customer service
81 in category
75 in category
Product or Service Quality
88 in category
70 in category
Billing Practices
73 in category
56 in category
Location
94 in category
67 in category

Green Motion and Hertz Rating Details

Customer service
1.1 (64 reviews)
1.1 (310 reviews)
Reviewer's quote

...Customer service personnel who receive rentals are unaware of the company procedures or schedules for shuttles..

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I have been on hold with customer service three times - twice for over 35 minutes only to be disconnected and once I couldn't wait any longer after over 30 minutes. You'd think a company that is struggling financially would be happy to have someone want to pay them $99 to join a program they...

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Product or Service Quality
1.2 (58 reviews)
1.4 (263 reviews)
Reviewer's quote

...I rent cars every month, and this is by far the most unprofessional service I’ve seen..

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... to charges $300 for a smoking charge he says he's seen ashes what he did see ashes but they were from a grill that we move so I've talked to several customer service Representatives in the last one I had on the phone trying to explain the situation was the laughing and making jokes in the background with somebody else I asked her what she was laughing at in she cannot say nothing I knew she was laughing at our situation it made me feel so belittled and taken advantage of I probably will never do business with Hertz ever again this has been the worst experience for my family Not only was our trip room from the start it was ruined all the way to the end thanks Hertz buyer beware ....

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Billing Practices
1.1 (58 reviews)
1.2 (221 reviews)
Reviewer's quote

...The supplemental insurance cost more than the total coverage of the rental car !! Even on the day I returned the car, I had to wait for another customer to finish yelling at them, again about the billing and the contract. This is a prevalent thing with them, apparently. ..

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Hertz has become unethical with they're business practices and is fraudulent and deceptive when it comes to providing you the information a customer needs before making a decision to rent with them. They are overcharging the customer to rent a car from them. If they were charging me the full price...

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Location
1.4 (57 reviews)
2.1 (245 reviews)
Reviewer's quote

...They had no idea what I'd booked (didn't notice on receiving the car they booked me back into same location, when I'd booked one way). Very limited mileage unless you pay £6 a day extra. They are not green...

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All locations are not equal, The location at 5886 De Zavala in San Antonio TX should be used as a template for other Hertz locations. The customer services was so go at this location I thought the people working there owned that particular Hertz, this will be the only location I got to in the...

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Green Motion and Hertz Pros and Cons

Pros
  • Life before i came across green motion
  • Car ok
  • Shuttle bus service
  • Location
  • Cleanliness of vehicle
  • Pathetic
Cons
  • Customer service
  • Staff not helpful resolving issue
  • Pricing scam
  • Customer service
  • Lack of customer service now horrific billing practices
  • Rude and not caring staff working the booth

Green Motion and Hertz Most Positive Reviews

Top rated reviews
No votes
5

I took my family including my 6 yr old granddaughter who is in remishion of brain cancet to florida for thanksgiving..i...

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No votes
5

I noticed some weeks ago the position taken by Hertz concerning the NRA; my understanding is that Hertz (and the other “...

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Green Motion and Hertz Most Critical Reviews

Lowest rated reviews
1

I am renting cars on a weekly basis. These guys are just trying to make money by making you pay for damages you didn't i...

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1

Prepaid for rental car weeks in advance of my planned trip. I noticed they had no problem taking my money, but when I...

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1

Hundreds of people have been cheated of this company. I do not understand how it is possible for this company to survive...

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1

We were talked into a bigger car in Ireland. It ran poorly and was hard to start, and way too big. We stopped at the...

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Green Motion and Hertz Latest Reviews

Recent published reviews
2

I booked for 8 days. Arrived 545-6pm to get the car and was told everything is ok check the car the following day when...

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1

I booked a rental car thru Hertz for the Labor Day Weekend 2020. Because of Covid the venue cancelled so i canceled our...

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1

Hi.
I was reluctant to give them even one star. My advise to everyone who wants.. sorry considers using this company plea...

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5

All locations are not equal, The location at 5886 De Zavala in San Antonio TX should be used as a template for other...

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Green Motion and Hertz Products and Services

Most reviewed product and services
  • Green Motion Car Rental (356 reviews)
  • Green Motion Car Rental Booking (28 reviews)
  • Green Motion Customer Care (21 reviews)
  • Hertz Car Rental (476 reviews)
  • Hertz Customer Care (45 reviews)
  • Hertz Car Rental Booking (31 reviews)