PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Green Dot Moneypak and Netspend as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Green Dot Moneypak
Netspend

Green Dot Moneypak and Netspend Overview

Total reviews 2162 3009
Company responses 0 0
Issues resolved 32 30

Green Dot Moneypak and Netspend Consumer Ratings

Rank
97 out of 198 in Cards category
71 out of 198 in Cards category
Customer service
93 in category
76 in category
Website
88 in category
54 in category
Product or Service Quality
82 in category
74 in category
Reliability
80 in category
70 in category

Green Dot Moneypak and Netspend Rating Details

Customer service
1.2
(801 reviews)
1.4
(1220 reviews)
Reviewer's quote

...But you can't get to customer service unless you have a NetSpend card . I can't access my funds or get a hold of customer service..

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...research ( Fedwire) says no to this number Is the routing number 27397**** (Found everywhere online) The correct Routing number for direct deposit? The customer service # on back of card 866-387-****) is not working A timely response means NetSpend is...

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Website
1.4
(773 reviews)
1.7
(1198 reviews)
Reviewer's quote

...card I was not able to create a moneypak account I kept receiving error messages and then the help line is only automative and only refers you back to the website so now I have money tied up on a moneypak card that I can't access or even speak to a help representative from the moneypak...

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...later the system would not let me back into the website because it didn't recognise my password. This is just a bad way to move your money. don't get suckered into a netspend card...

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Product or Service Quality
1.3
(761 reviews)
1.4
(1127 reviews)
Reviewer's quote

You have to wait too long for service representatives to answer the Phone so I asked for a customer callback..

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...unresolved to NetSpend haveung my funds unlawfuy held against my will run I am writing to express grave concerns about the unethical conduct, poor customer service, and mishandling of funds by employees at NetSpend. Their unethical work habits, improper communication, and apparent lack of professionalism have...

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Reliability
1.3
(742 reviews)
1.4
(1143 reviews)
Reviewer's quote

We have gotten Green Dot they 100 work with they save the corners and somebody else's name I get to call I get to the seat and is it nobody else they wouldn't let me activate it so I'm on my money back I'm going to take it to the *** Court

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But over the last several years it seems like customer service and reliability has went downhill. I would call several times and speak to a representative and be told several different things by different representatives all while my accounting needs remained unmet. I even had fraud on my account...

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Green Dot Moneypak and Netspend Pros and Cons

Pros
  • I like it when it works
  • Seriously use any other service
  • Seemed like a simple way to reload a card
  • Direct deposit
  • Frustrating
  • Temporary convenience of having a card to use
Cons
  • Customer service
  • No one resolved my problem
  • No customer service
  • Poor customer service
  • Zero on customer service
  • Blocked account

Green Dot Moneypak and Netspend Most Positive Reviews

Top rated reviews
5

I have been waiting on my refund for my moneypaks longer then ten days where is my money

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5

I had to reach out to a representative..she was able to help with the issue.. that was all I had to say about the matter

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5

I got it three days ago and can use it andwhant recognize me on green dot app and I really need pin number to use the...

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5

Hi my name is kathryn bryant i have been with netspend 4 three years on aug1st my money did not *** out the action bank...

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Green Dot Moneypak and Netspend Most Critical Reviews

Lowest rated reviews
1

About two weeks ago I bought a Money Pak Green Dot Card from Seven Eleven Store on February 7, 2020 about 7:15 am I put...

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1

I just bought a netspend card from the store by my house and i tried activating my card but they told me to contact...

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1

The numbers were scratched off so now I can't access funds I put on card.

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1

I too have had a terrible experience with net spend have literally spent over 4 hours in the last 10 days with endless...

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Green Dot Moneypak and Netspend Latest Reviews

Recent published reviews
1

We have gotten Green Dot they 100 work with they save the corners and somebody else's name I get to call I get to the...

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5

I apologize for my words just was having a tough day didn't mean to take it out on you I know you were trying to assist...

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No votes

I tried open a moneypak account but when I put my information in it says account with that information already exists

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1

A Davis has been manager for years and has allowed company policy to be compelled. Over the years, claims were filed,...

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