PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Green Dot Moneypak and Netspend as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Green Dot Moneypak
Netspend

Green Dot Moneypak and Netspend Overview

Total reviews
1155
2127
Company responses
0
0
Issues resolved
10
12

Netspend was first mentioned on PissedConsumer on May 14, 2008 and since then this brand received 2127 reviews. It is 972 reviews more than Green Dot Moneypak received since May 23, 2011. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Green Dot Moneypak customer support team and Netspend customer service.

Green Dot Moneypak and Netspend Consumer Ratings

Rank
41 out of 362 in Cards category
31 out of 362 in Cards category
Customer service
34 in category
29 in category
Website
38 in category
25 in category
Product or Service Quality
29 in category
27 in category

According to consumer ratings and reviews, Netspend ranks 10 points higher in the Cards category than Green Dot Moneypak. People gave Green Dot Moneypak 1.3 stars for Customer service criterion in Cards category and it is 45 points higher than the worst rated brand in this category. At the same time, Netspend was rated 1.3 stars for Customer service criterion in this category and it is 50 points higher than the worst rated brand in this category. If we look at Website criterion, than we see that Netspend has a higher rating than Green Dot Moneypak. Regarding Product or Service Quality criterion, consumers gave Green Dot Moneypak 1.4 stars and it is 63% greater than other in category. Netspend however was rated 1.4 stars and it is 66% greater than other in category.

Green Dot Moneypak and Netspend Rating Details

Customer service
1.3 (462 reviews)
1.3 (885 reviews)
Reviewer's quote

I had issues to find a moneypak customer service number for a life person. I had $500 on the card, the only money I had and I was not able to load it. After calling many fake numbers online, I found the moneypak corporate office number 866-795-0011...

Araya

...DEFINITELY NOT, GREAT CUSTOMER SERVICE DEFINITELY NOT. WHEN I TRIED TO CALL AND SPEAK TO SOME ONE FOR THE 10TG TIME I WAS TOLD TO CALL BACK ON NEXT BUSINESS DAY , CUSTOMER SERVICE WAS CLOSED!! TRULY UPSET AND INTEND ON SPEAKING WITH MY LAWYER..

Ridhi
Website
1.4 (438 reviews)
1.7 (874 reviews)
Reviewer's quote

...Couldn't reach anyone on the phone, they just refer you to the website. They just said I was doing something improper and had been banned, I can get my money back in 2 weeks. I'm panicking now...

Eunice H

...also the website says you need to pay $0. 50 to call and check the balance. I cant even call them to unlock my account because I don't have a phone..

PissedConsumer1710593
Product or Service Quality
1.4 (425 reviews)
1.4 (811 reviews)
Reviewer's quote

Iam so damn tired of this bull. It has been 2months and still I can’t use moneypak card or receive a refund st all. No one has contact me at all. Where is my 225.00?

Jareeta T

Direct deposit not paid. My ADP statement shows the money. I only get a small portion. I would never trust my entire paycheck. Where is my money????

Barbara M

Green Dot Moneypak and Netspend Pros and Cons

Pros
  • I like it when it works
  • Seriously use any other service
  • Damn money back
  • Direct deposit
  • Frustrating
  • Ease of use
Cons
  • Customer service
  • You cannot talk to a real person and they ask for your ssn
  • That they are ripping off thousands of people
  • Poor customer service
  • Zero on customer service
  • Mishandling of funds

Green Dot Moneypak and Netspend Most Positive Reviews

Top rated reviews
5

I dont really have an issue with moneypak. I think they are a phenomenal company and offer a very quality service that...

5

So i always get my direct deposit on tuesday which is today and it should of been on at 330. So i call and was told its...

Green Dot Moneypak and Netspend Most Critical Reviews

Lowest rated reviews
1

I bought a money pak for $145 on 07/07/2014 and posted to what was suppose to be my account but it went to someone...

1

Do not use this service. It is a scam to drain money from poor people who do not have access to a bank account. The...

Green Dot Moneypak and Netspend Latest Reviews

Recent published reviews
1

BullshitAngryWtfI bought 2 $500 money paks last year in December. I was unable to load them to my sister's card so I...

Read all 1155 reviews

I'd like to know the last charge it was on it as well as the last location it was charged to that way I can get video...

Read all 2127 reviews

Green Dot Moneypak and Netspend Products and Services

Most reviewed product and services
  • Green Dot Moneypak Prepaid Card (234 reviews)
  • Green Dot Moneypak Account (141 reviews)
  • Green Dot Moneypak Customer Care (101 reviews)
  • Netspend Account (381 reviews)
  • Netspend Prepaid Card (352 reviews)
  • Netspend Customer Care (150 reviews)