PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Green Dot Moneypak and Netspend as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Green Dot Moneypak
Netspend

Green Dot Moneypak and Netspend Overview

Total reviews 1374 2375
Company responses 0 0
Issues resolved 11 17

Green Dot Moneypak and Netspend Consumer Ratings

Rank
54 out of 204 in Cards category
45 out of 204 in Cards category
Customer service
45 in category
37 in category
Website
50 in category
28 in category
Product or Service Quality
42 in category
36 in category
Reliability
37 in category
33 in category

Green Dot Moneypak and Netspend Rating Details

Customer service
1.2 (538 reviews)
1.3 (986 reviews)
Reviewer's quote

stay way clear ur customer service stinks..

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...put a social number, which I do not have, I asked for my money to be returned and I lost the first check they sent me, then I tried months ago to contact a customer service agent and they don't help me, and I keep trying to get help and can never communicate, expect more from that...

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Website
1.3 (508 reviews)
1.7 (964 reviews)
Reviewer's quote

...card in my account are closed and that I could never use Green Dot again and Ive done nothing wrong yall have $500 dollars of mine I could go on the regular website and it shows I have a balance of $500 available but on the app it says my account is closedMy email is dalearsenaux18@gmail. com My phone number is 228-627-9814 Again my name is Dale ARSENAUX and I live at 2816 Eden St. Apt 518 Pascagoula Mississippi 39581 Please respond or reply to this message as soon as possible urgent...

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...An hour and a half one day! I can not get my question answered by the website or app I need to talk to someone regarding withdrawing my money. I've sent 2 emails and no response at all! This is terrible. I feel they are using this virus as a way to NOT WORK! If you can't handle the calls and emails..

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Product or Service Quality
1.3 (495 reviews)
1.4 (900 reviews)
Reviewer's quote

...:( also I don't wanna upload reciept as payment proof because obviously I'm not the only one and who knows what kind of new creative angle that could give someone doing something malicious with this service..

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Recieved no satisfaction from automated customer service. No human contact was offered..

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Reliability
1.3 (489 reviews)
1.4 (918 reviews)
Reviewer's quote

This company is trash. First you can't get in touch with anyone and they have these online solutions which is false. The sad thing is you can't update your new information and it so call allow you to reset your password and that's impossible as well.I would tell anyone don't use money oak its a...

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But over the last several years it seems like customer service and reliability has went downhill. I would call several times and speak to a representative and be told several different things by different representatives all while my accounting needs remained unmet. I even had fraud on my account...

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Green Dot Moneypak and Netspend Pros and Cons

Pros
  • Seriously use any other service
  • I like it when it works
  • Damn money back
  • Direct deposit
  • Frustrating
  • Ease of use
Cons
  • Customer service
  • No customer service
  • You cannot talk to a real person and they ask for your ssn
  • Poor customer service
  • Zero on customer service
  • Blocked account

Green Dot Moneypak and Netspend Most Positive Reviews

Top rated reviews
5

I dont really have an issue with moneypak. I think they are a phenomenal company and offer a very quality service that...

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5

So i always get my direct deposit on tuesday which is today and it should of been on at 330. So i call and was told its...

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5

I'm trying to completely delete my secure login account and start over with another one!!

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5

Made transaction on May 20 at a atm machine I did not receive the money but net spend took it off anyway.i want to...

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Green Dot Moneypak and Netspend Most Critical Reviews

Lowest rated reviews
1

I bought a money pak for $145 on 07/07/2014 and posted to what was suppose to be my account but it went to someone...

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1

Do not use this service. It is a scam to drain money from poor people who do not have access to a bank account. The...

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1

Bought a $500 moneypak and tried to load to card and it kept saying $0 balance called moneypak support i sent in all...

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1

I received I received money on my lost card I'm a veteran veteran receiving a disability check they told me I had a limi...

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Green Dot Moneypak and Netspend Latest Reviews

Recent published reviews
No votes

Still can't get verified by moneypak

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1

Netspend blocked my card where I could not use it , but they let a whole other entity take money from my card without...

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No votes

I am unable to load my money back onto my Visa card

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1

I bought a card at Walmart to make purchases online and I could never activate it because I am a tourist and had to put...

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Green Dot Moneypak and Netspend Products and Services

Most reviewed product and services
  • Green Dot Moneypak Prepaid Card (255 reviews)
  • Green Dot Moneypak Account (163 reviews)
  • Green Dot Moneypak Customer Care (114 reviews)
  • Netspend Prepaid Card (390 reviews)
  • Netspend Account (389 reviews)
  • Netspend Customer Care (161 reviews)