PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Green Dot Corporation and Netspend as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Green Dot Corporation
Netspend

Green Dot Corporation and Netspend Overview

Total reviews 2330 2375
Company responses 0 0
Issues resolved 14 17

Green Dot Corporation and Netspend Consumer Ratings

Rank
55 out of 204 in Cards category
45 out of 204 in Cards category
Customer service
47 in category
37 in category
Website
48 in category
28 in category
Product or Service Quality
43 in category
36 in category
Reliability
34 in category
33 in category

Green Dot Corporation and Netspend Rating Details

Customer service
1.2 (965 reviews)
1.3 (986 reviews)
Reviewer's quote

After further investigation I was informed by the customer service representative that my account information had been updated without my knowledge and someone one was able to change my phone number and email on my account. I am not sure what transaction were or were not made and was only given the...

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...put a social number, which I do not have, I asked for my money to be returned and I lost the first check they sent me, then I tried months ago to contact a customer service agent and they don't help me, and I keep trying to get help and can never communicate, expect more from that...

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Website
1.4 (932 reviews)
1.7 (964 reviews)
Reviewer's quote

...Goto the website, enter the MoneyPak number and BAM! the money is there. Now, you have to create a 'MoneyPak profile'. I went thru this process and it told me that they could not verify that I am me, so I have to request a refund which will take two weeks...

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...An hour and a half one day! I can not get my question answered by the website or app I need to talk to someone regarding withdrawing my money. I've sent 2 emails and no response at all! This is terrible. I feel they are using this virus as a way to NOT WORK! If you can't handle the calls and emails..

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Product or Service Quality
1.3 (900 reviews)
1.4 (900 reviews)
Reviewer's quote

...er service the numbers. Also I asked for that card to be taken off my account and the recording says I still have 2 cards???..

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Recieved no satisfaction from automated customer service. No human contact was offered..

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Reliability
1.3 (887 reviews)
1.4 (918 reviews)
Reviewer's quote

I went to Walmart where I put the money onto my card and doesn't show I called cooperate which they send me back to Walmart .Ive been there 3 times now and there telling me it's not on there problem and , green dot plantinum responsibilitiesim ii

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But over the last several years it seems like customer service and reliability has went downhill. I would call several times and speak to a representative and be told several different things by different representatives all while my accounting needs remained unmet. I even had fraud on my account...

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Green Dot Corporation and Netspend Pros and Cons

Pros
  • Never again
  • No pros
  • Aggravation
  • Direct deposit
  • Frustrating
  • Ease of use
Cons
  • Customer service
  • You can not reach a person when you have a problem
  • Customer service is nonexistent
  • Poor customer service
  • Zero on customer service
  • Blocked account

Green Dot Corporation and Netspend Most Positive Reviews

Top rated reviews
5

My Green Dot card expired 1/31/2015. So I get an email from them around the beginning of December to update my info. I...

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5

So i always get my direct deposit on tuesday which is today and it should of been on at 330. So i call and was told its...

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5

Yes i uploaded my id for my account with rush card live green dot since friday and my account is still not unblocked...

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5

Made transaction on May 20 at a atm machine I did not receive the money but net spend took it off anyway.i want to...

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Green Dot Corporation and Netspend Most Critical Reviews

Lowest rated reviews
1

First cant speak with a real person. The people sent money too didnt get money. So where is my money.

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1

Do not use this service. It is a scam to drain money from poor people who do not have access to a bank account. The...

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1

I bought a Green Dot card for $50. When I tried to activate it, I was told by an automated system that the card number...

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1

I received I received money on my lost card I'm a veteran veteran receiving a disability check they told me I had a limi...

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Green Dot Corporation and Netspend Latest Reviews

Recent published reviews
1

I went to Walmart where I put the money onto my card and doesn't show I called cooperate which they send me back to...

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1

Netspend blocked my card where I could not use it , but they let a whole other entity take money from my card without...

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No votes

I've went to the green dot website I downloaded the green dot app neither one would let me register my card. I've...

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1

I bought a card at Walmart to make purchases online and I could never activate it because I am a tourist and had to put...

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Green Dot Corporation and Netspend Products and Services

Most reviewed product and services
  • Green Dot Corporation Prepaid Card (344 reviews)
  • Green Dot Corporation Account (202 reviews)
  • Green Dot Corporation Customer Care (162 reviews)
  • Netspend Prepaid Card (390 reviews)
  • Netspend Account (389 reviews)
  • Netspend Customer Care (161 reviews)