PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Kroger Personal Finance and Green Dot Corporation as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Kroger Personal Finance
Green Dot Corporation

Kroger Personal Finance and Green Dot Corporation Overview

Total reviews 115 2337
Company responses 0 0
Issues resolved 3 14

Kroger Personal Finance and Green Dot Corporation Consumer Ratings

Rank
313 out of 1883 in Financial Services category
55 out of 204 in Cards category
Customer service
260 in category
46 in category
Reliability
194 in category
33 in category
Website
292 in category
46 in category
Product or Service Quality
234 in category
42 in category

Kroger Personal Finance and Green Dot Corporation Rating Details

Customer service
1.3 (61 reviews)
1.2 (968 reviews)
Reviewer's quote

...I filed a dispute on the 26th and put it in till the 27th spoke to several customer service reps in regards to this I received the dispute. letter. I filled it out I faxed it and then contacted to find out they did not receive it I then in return faxed it again...

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After further investigation I was informed by the customer service representative that my account information had been updated without my knowledge and someone one was able to change my phone number and email on my account. I am not sure what transaction were or were not made and was only given the...

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Reliability
1.3 (60 reviews)
1.3 (889 reviews)
Reviewer's quote

I have my Social Security Disability check deposited on 11/20/19 on the Kroger Pre-paid card. There was a letter sent from "Cardholder Services" .There was no phone number to verify where this was from and to confirm this was legitimate. They wanted me to fax copies of my driver's license and my...

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Its says its Verizon wireless and my call couldnt be completed when I call.Online, I am trying to add a green dot Moneypak to my green dot card. It says that its having a problem verifying me. Now Ive made too many attempts and it says to try later . They wont let you speak to anyone .

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Website
1.5 (54 reviews)
1.4 (935 reviews)
Reviewer's quote

I called to transfer a simply amount from one card to another on their website. I got an error that said the last name does not match the name on the card. I called to see what last name it was registered too because the name on the card is generic and says "Loyal Customer"...

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...Goto the website, enter the MoneyPak number and BAM! the money is there. Now, you have to create a 'MoneyPak profile'. I went thru this process and it told me that they could not verify that I am me, so I have to request a refund which will take two weeks...

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Product or Service Quality
1.3 (54 reviews)
1.3 (903 reviews)
Reviewer's quote

...00 fees and when I would mistakenly locked myself out of my account the customer service agents were usually pretty friendly. Fast forward to August 25, 2018 and $213. 70 was stolen off of my debit card...

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...er service the numbers. Also I asked for that card to be taken off my account and the recording says I still have 2 cards???..

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Kroger Personal Finance and Green Dot Corporation Pros and Cons

Pros
  • I liked a debit card for online purchases
  • Card that i can load my paycheck on
  • That i could get an extra 5 cents off per gallon of gas
  • Never again
  • No pros
  • Aggravation
Cons
  • Untrustworthy and incompetent
  • Theft of my money
  • How they placed a block on my card for no apparent reason
  • Customer service
  • You can not reach a person when you have a problem
  • Customer service is nonexistent

Kroger Personal Finance and Green Dot Corporation Most Positive Reviews

Top rated reviews
5

Have had it for years now and loved it, i only can have one downfall its $3.00 a month service fee...I dont know yet...

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5

My Green Dot card expired 1/31/2015. So I get an email from them around the beginning of December to update my info. I...

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5

I have a check of the amount of $5.00 it was issue february 16,2016... But i was looking for some documents and came...

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5

Yes i uploaded my id for my account with rush card live green dot since friday and my account is still not unblocked...

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Kroger Personal Finance and Green Dot Corporation Most Critical Reviews

Lowest rated reviews
1

I am trying to temporarily have my direct deposit routed to a KPFprepaid card. First I had to wait for the special card...

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1

First cant speak with a real person. The people sent money too didnt get money. So where is my money.

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1

I have had a block on my personalized 1-2-3 Rewards "PREPAID" debit card since 2011. I was told that I needed to purcha...

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1

I bought a Green Dot card for $50. When I tried to activate it, I was told by an automated system that the card number...

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Kroger Personal Finance and Green Dot Corporation Latest Reviews

Recent published reviews
No votes

I have tried to have my tax return added to my Kroger prepaid card twice and both times nothing has ever happened and I...

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No votes

I can not get in touch with customer service at any number provided and when i try from the website I'm always talking...

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1

I have my Social Security Disability check deposited on 11/20/19 on the Kroger Pre-paid card. There was a letter sent fr...

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1

Its says its Verizon wireless and my call couldnt be completed when I call.
Online, I am trying to add a green dot Moneyp...

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Kroger Personal Finance and Green Dot Corporation Products and Services

Most reviewed product and services
  • Kroger Personal Finance Customer Care (13 reviews)
  • Kroger Personal Finance Website (4 reviews)
  • Kroger Personal Finance Prepaid Card Activation (3 reviews)
  • Green Dot Corporation Prepaid Card (344 reviews)
  • Green Dot Corporation Account (202 reviews)
  • Green Dot Corporation Customer Care (162 reviews)