PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Six Flags and Great Wolf Lodge as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Six Flags
Great Wolf Lodge

Six Flags and Great Wolf Lodge Overview

Total reviews
244
198
Company responses
0
0
Issues resolved
1
2

Six Flags and Great Wolf Lodge Consumer Ratings

Rank
14 out of 183 in Theme Parks category
10 out of 183 in Theme Parks category
Customer service
12 in category
10 in category
Product or Service Quality
10 in category
11 in category
Website
16 in category
9 in category
Value for money
7 in category
8 in category

Six Flags and Great Wolf Lodge Rating Details

Customer service
1.4 (113 reviews)
1.8 (96 reviews)
Reviewer's quote

...Their customer service gives zero rats no matter how much you complain and will just blame you for not reading the terms carefully. But their terms and conditions are so unbelievably shady that nobody would expect it to be so difficult. They trick you and steal your money...

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...Rebbecca is in customer service said $1013. 00 for the same 3 rooms and nine people plus 2 free gran babies. She said our rebooking credit of $50 per room was not to be honored since we were only able to book on August 9th which was a day that we all could make the trip together and not in June...

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Product or Service Quality
1.9 (105 reviews)
1.9 (24 reviews)
Reviewer's quote

...I go online to member services and hunt around for like 5 minutes until I finally find the place to cancel memberships. It says something along the lines of "Want to cancel? We make it easy! Just put in your information below". So I put in my info, hit the submit button, and..

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I was over the moon excited when I heard about a deal for leap year that sounded just too good to be true; so much so, that I contacted customer service to ensure it was real. I was informed that it was indeed real (the LEAPYEAR $29/person deal) and that in order to take advantage of the promotion...

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Website
1.9 (103 reviews)
2.8 (87 reviews)
Reviewer's quote

I tried to cancel my membership online and the website told me I didn't have the right account information. Then I got on chat and waited for 35 minutes before someone came on ant told me I was not the primary guest on the account, which I am. than I got a phone number to call and cancel where the...

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...I then went on a chat on the website where I was later informed that the discount is subject to room availability. Why promote a discount if it’s subject to room availability. I’m more concerned that it took me 3 times to get an answer...

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Value for money
2 (100 reviews)
2 (79 reviews)
Reviewer's quote

my husband laid off and i need all that money back and cancel my membership..

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...Refund my money..

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Six Flags and Great Wolf Lodge Pros and Cons

Pros
  • Roller coasters
  • Roller coaster
  • Water park
  • Water park
  • Resort staff
  • Pool
Cons
  • Bad customer service
  • Customer service
  • Useless management
  • Poor customer service
  • Rude employees
  • Treatment by sales staff at great wolf lodge

Six Flags and Great Wolf Lodge Most Positive Reviews

Top rated reviews
5

I wasn’t able to cancel my membership at the time I trying to because I didn’t have the account for a yr yet but the...

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5

Horrible experience and to make it better none of them care!!! Wont return calls. Unreal forthe cost. Blow dryer and tv...

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4.6

Erroneously purchased tix in Texas instead of California. Issue was resolved by one of the customer care folks in...

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5

my contract was terminated unfairly because of the way I did my job made people uncomfortable. the director held me on...

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Six Flags and Great Wolf Lodge Most Critical Reviews

Lowest rated reviews
1

SOMEONE BROKE INTO MY RENTAL VAN WHILE WE WERE AT THE PARK AND STOLE SEVERAL OF OUR BELONGINGS. I NOW HAVE TO PAY FOR A...

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1

My husband has worked ridiculous hours these last few weeks. Safety to him or our kids put aside in the restaurant...

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1

I was at the park on July 3, 2015, with my son and a couple of his friends. I had given my son $20 for incidentals. Wh...

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1

Seventh time visiting as it is fun for kids but when you have had three issues and staff treat you as *** it is...

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Six Flags and Great Wolf Lodge Latest Reviews

Recent published reviews
1

I’m going full Karen. 6 flags was a horrible experience. Half the rides were closed and the ones that were in operation...

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2.9

Had to rebook reservation 5X due to lodge closing because of Covid. I gave this to a friend and her family as a...

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No votes

I am trying to talk to a representative to get the barcode number associated with my account so that i can make a...

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No votes

I helped get the Arizona lodge open and was there through all the delays in the grand openings and was hired on August...

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Six Flags and Great Wolf Lodge Products and Services

Most reviewed product and services
  • Six Flags Customer Care (60 reviews)
  • Six Flags Membership (43 reviews)
  • Six Flags Pass (21 reviews)
  • Great Wolf Lodge Customer Care (28 reviews)
  • Great Wolf Lodge Room (23 reviews)
  • Great Wolf Lodge Sanitary Conditions (22 reviews)