PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Seaworld and Great Wolf Lodge as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Seaworld
Great Wolf Lodge

Seaworld and Great Wolf Lodge Overview

Total reviews 161 206
Company responses 0 0
Issues resolved 0 2

Seaworld and Great Wolf Lodge Consumer Ratings

Rank
16 out of 188 in Theme Parks category
10 out of 188 in Theme Parks category
Customer service
11 in category
8 in category
Value for money
11 in category
10 in category
Website
15 in category
10 in category
Product or Service Quality
14 in category
8 in category

Seaworld and Great Wolf Lodge Rating Details

Customer service
1.4 (71 reviews)
1.8 (107 reviews)
Reviewer's quote

I have called numerous times and even went to the customer service at the park, requesting a refund. It has been 6 days and I still have not gotten any information about the refund, nor have I received the refund. We switched our regular tickets to an annual pass, so we paid for both items (tickets...

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... even after putting in reservation # and have to wait on hold for over an hour to get answers? Fix the reservation system so 500 people are not jamming up the customer service lines!!! They then want to charge me hundreds of dollars more to rebook and will not guarantee Cabanas or the price I was originally given. So called" managers" hide behind the call...

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Value for money
2 (66 reviews)
2 (87 reviews)
Reviewer's quote

...So now you all have taken my money and have actually given me NOTHING in return at this point. Is there something that can be done so that my children can have their preschool passes extended so we may enjoy your park for the time I have actually paid for?!?..

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Due to that my family and I had to end our trip we had gotten late check out but had to leave at 7 in the morning to make sure we had enough gas money to make it back home to California. I then called back to see what was going on and still i received no help. This is my family's 5th time going and...

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Website
2.3 (65 reviews)
2.8 (93 reviews)
Reviewer's quote

The website keeps on crashing I have not received my confirmation email after I purchased my ticket over an hour ago No phone number to call every number I get from outside vendors rings off the hook..

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...I then went on a chat on the website where I was later informed that the discount is subject to room availability. Why promote a discount if it’s subject to room availability. I’m more concerned that it took me 3 times to get an answer...

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Product or Service Quality
1.6 (65 reviews)
2 (33 reviews)
Reviewer's quote

...They immediately went to customer service for a refund and was told NO REFUNDS even after explaining and proving they were only there 30 minutes and did not pay $100 each to see penguins..

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...Rebbecca is in customer service said $1013. 00 for the same 3 rooms and nine people plus 2 free gran babies. She said our rebooking credit of $50 per room was not to be honored since we were only able to book on August 9th which was a day that we all could make the trip together and not in June...

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Seaworld and Great Wolf Lodge Pros and Cons

Pros
  • Shows
  • Sea world was excellent
  • Right now there are no pros
  • Water park
  • Pool
  • Resort staff
Cons
  • Problem not fixed
  • Spent hours trying to fix
  • No one cares
  • Poor customer service
  • Rude employees
  • Treatment by sales staff at great wolf lodge

Seaworld and Great Wolf Lodge Most Positive Reviews

Top rated reviews
5

Love this place, annual members and one of our favorite places on earth

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5

Horrible experience and to make it better none of them care!!! Wont return calls. Unreal forthe cost. Blow dryer and tv...

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5

Beluga whale excursion was canceled without any notification to us. Apparently they tried to call and we didnt answer...

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5

my contract was terminated unfairly because of the way I did my job made people uncomfortable. the director held me on...

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Seaworld and Great Wolf Lodge Most Critical Reviews

Lowest rated reviews
1

My son and i waited in line for an hour to ride anattraction after having his height checked by the attendant at the sta...

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1

My husband has worked ridiculous hours these last few weeks. Safety to him or our kids put aside in the restaurant...

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1

when trying to set up a reservation giving my name , address phone numbers [2] all my c card info front and back 3...

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1

Seventh time visiting as it is fun for kids but when you have had three issues and staff treat you as *** it is...

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Seaworld and Great Wolf Lodge Latest Reviews

Recent published reviews
1.1

Please contact me regarding my visit to the Williamsburg VA park last night. I have been a member and pass holder for...

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1.5

Hi ,
Thanks for not honoring my previous reservation and cabana reservation after 3 date changes. As promised here is the...

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No votes

Was not refunded from my August 2020 purchase

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4.2

Was putting up birthday banners and balloons for my daughter birthday. Happen to ran into a bed frame hook on side of...

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Seaworld and Great Wolf Lodge Products and Services

Most reviewed product and services
  • Seaworld Pass (12 reviews)
  • Seaworld Membership (11 reviews)
  • Seaworld Attraction (5 reviews)
  • Great Wolf Lodge Sanitary Conditions (23 reviews)
  • Great Wolf Lodge Room (23 reviews)
  • Great Wolf Lodge Manager (16 reviews)