PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Knotts Berry Farm and Great Wolf Lodge as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Knotts Berry Farm
Great Wolf Lodge

Knotts Berry Farm and Great Wolf Lodge Overview

Total reviews 62 203
Company responses 0 0
Issues resolved 0 2

Knotts Berry Farm and Great Wolf Lodge Consumer Ratings

Rank
4 out of 189 in Theme Parks category
9 out of 189 in Theme Parks category
Price Affordability
No votes
12 in category
Customer service
No votes
7 in category
Location
No votes
4 in category
Product or Service Quality
No votes
8 in category

Knotts Berry Farm and Great Wolf Lodge Rating Details

Price Affordability
No votes
1.9 (98 reviews)
Reviewer's quote

...VERY UPSET WE DIDN'T GET THE SENIOR PRICE...

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...I think they should have at least not raised the price as I had originally booked one year ago!..

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Customer service
No votes
1.8 (105 reviews)
Reviewer's quote

...I have called customer service-they are closed. I have gone onto my portal-cant remove card unless I replace it. This is disgusting practices when people are out here struggling and out of work...

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...Rebbecca is in customer service said $1013. 00 for the same 3 rooms and nine people plus 2 free gran babies. She said our rebooking credit of $50 per room was not to be honored since we were only able to book on August 9th which was a day that we all could make the trip together and not in June...

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Location
No votes
3.2 (89 reviews)
Reviewer's quote

3 EMAILS, 3 PHONE CALLS AND STILL NO RESPONSEEXCEPT A PLEATHER OF QUESTIONS FROM AN INDIVIDUAL THAT COULD NOT SPEAK ENOUGH ENGLISH SO WE COULD CONVERSE ! ALSO 27 MINUTES ON THE LAP TOP FOLLOWING DIRECTIONSFROM THIS INDIVIDUAL WHO NEVER ANSWEREDANY OF MY PROBLEMS !!

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Hello my name is Alexia, and we had a reservation for October 24th at your Scottsdale location that turned into a nightmare of a horrible experience. We were there to celebrate my son's 6th birthday and had all the add-ons with the birthday package and late check-out a cabana, etc. When we get to...

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Product or Service Quality
No votes
1.9 (31 reviews)
Reviewer's quote

I called the customer service contact number and the rep who answer my phone call said to come down to knotts and they would switch it over to the season pass I originally wanted to add it to since the passes have not been used. So I drove to knotts and spoke to a manager and he was not willing to...

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I was over the moon excited when I heard about a deal for leap year that sounded just too good to be true; so much so, that I contacted customer service to ensure it was real. I was informed that it was indeed real (the LEAPYEAR $29/person deal) and that in order to take advantage of the promotion...

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Knotts Berry Farm and Great Wolf Lodge Pros and Cons

Pros
  • Good custumer service
  • Some rides
  • To see more halloween at the front gate
  • Water park
  • Pool
  • Resort staff
Cons
  • Rude customer service rep
  • Lack of empathy
  • Senior discount
  • Poor customer service
  • Rude employees
  • Treatment by sales staff at great wolf lodge

Knotts Berry Farm and Great Wolf Lodge Most Positive Reviews

Top rated reviews
5

I got tickets but it say evnt stars at 7pm, can i go in the morning and stay in the park till 7pm.

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5

Horrible experience and to make it better none of them care!!! Wont return calls. Unreal forthe cost. Blow dryer and tv...

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5

My girl had her periodjust out side Knott's so we had to cancel Knott's scary farm and come back home. Please help me I...

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5

my contract was terminated unfairly because of the way I did my job made people uncomfortable. the director held me on...

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Knotts Berry Farm and Great Wolf Lodge Most Critical Reviews

Lowest rated reviews
1

It took 45 minutes to park, we then spent another 30 minutes or so getting in, we then spent the rest of our time being...

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1

My husband has worked ridiculous hours these last few weeks. Safety to him or our kids put aside in the restaurant...

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1

I paid 110 dollars and knots kicked us out for no reason !!

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1

Seventh time visiting as it is fun for kids but when you have had three issues and staff treat you as *** it is...

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Knotts Berry Farm and Great Wolf Lodge Latest Reviews

Recent published reviews
No votes

Is Knotts Open on September 5th???

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1.3

Hello my name is Alexia, and we had a reservation for October 24th at your Scottsdale location that turned into a...

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No votes

That we can't use our Holden pass to enter for the tasting and use them for the restaurant s that are open

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1.6

Make sure you check you credit cards for extra charges! We stayed their this past weekend one night and I found two...

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Knotts Berry Farm and Great Wolf Lodge Products and Services

Most reviewed product and services
  • Knotts Berry Farm Pass (7 reviews)
  • Knotts Berry Farm Parking (3 reviews)
  • Knotts Berry Farm Ghost Town Attraction (1 review)
  • Great Wolf Lodge Sanitary Conditions (23 reviews)
  • Great Wolf Lodge Room (23 reviews)
  • Great Wolf Lodge Manager (16 reviews)