PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Great Clips and Supercuts as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Great Clips
Supercuts

Great Clips and Supercuts Overview

Total reviews
990
518
Company responses
0
0
Issues resolved
6
2

Great Clips was first mentioned on PissedConsumer on Feb 27, 2008 and since then this brand received 990 reviews. It is 472 reviews more than Supercuts received since Nov 2, 2008. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Great Clips customer support team than with Supercuts customer service.

Great Clips and Supercuts Consumer Ratings

Rank
59 out of 1100 in Beauty Salons and Spas category
84 out of 1100 in Beauty Salons and Spas category
Customer service
54 in category
65 in category
Staff
71 in category
78 in category
Product or Service Quality
47 in category
62 in category

According to consumer ratings and reviews, Great Clips ranks 25 points higher in the Beauty Salons and Spas category than Supercuts. People gave Great Clips 1.8 stars for Customer service criterion in Beauty Salons and Spas category and it is 202 points higher than the worst rated brand in this category. At the same time, Supercuts was rated 1.6 stars for Customer service criterion in this category and it is 191 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Supercuts has a higher rating than Supercuts. Regarding Product or Service Quality criterion, consumers gave Great Clips 1.9 stars and it is 82% greater than other in category. Supercuts however was rated 1.6 stars and it is 76% greater than other in category.

Great Clips and Supercuts Rating Details

Customer service
1.8 (289 reviews)
1.6 (229 reviews)
Reviewer's quote

...Do not go in here as they are horrible to their customers so very inconsiderate and rude!..

Naudia

...It was then that I learned that Super Cuts was using an off site service to do their scheduling. As I discussed this with my stylist she informed me that she had quite a bit of open time in her book the previous day. I appears that there are flaws in the new booking system...

Paul
Staff
1.7 (268 reviews)
1.7 (220 reviews)
Reviewer's quote

I just moved to the Ft. Wayne area and was in need of finding a new hair stylist. I did not find it at Great Clips. I was greeted nicely, I will say that. It was downhill from there. Lana came over to me and proceeded to just start cutting my hair without asking me what I would like done. She did...

Joan H

...The staff I said have to wait about 15 minutes. I waited for 40 minutes and there was a staff member at the cash register doing nothing. There only 2 people in front of me...

PissedConsumer1188483
Product or Service Quality
1.9 (245 reviews)
1.6 (207 reviews)
Reviewer's quote

HORRIBLE CUSTOMER SERVICE: Great Clips online check-in feature does not work properly. Their toll-free customer service telephone line is not open during normal business hours, let alone evenings or weekends. The local salon is clueless about making the website check-in feature work and won't make...

guy d

Supercuts with my…10/11/2019 I went to Supercuts with my daughter. The stylist was a very nice person, she did great highlights at my daughter’s hair, but I also payed for straighter dry. She can not use straighter iron. I had to redo it at home.Also I did color my roots with straighter iron dry....

Marcia M

Great Clips and Supercuts Pros and Cons

Pros
  • That she was nice and friendly
  • Price
  • Hair cut for the price
  • Supercuts prior to 8 months ago
  • Stylist i use
  • Haircut
Cons
  • Customer service
  • Worse haircut ever
  • Unskilled stylists
  • Very bad customer service
  • Unprofessional staff
  • Customer service

Great Clips and Supercuts Most Positive Reviews

Top rated reviews
5

Im levette mack was employed by great clips of char.was fired for a couples of bad hair cuts she never trained me like...

5

Recently had haircut and colored by the mgr at tamarac. Was not pleased with services received she did not seem to know...

Great Clips and Supercuts Most Critical Reviews

Lowest rated reviews
1

Great clips location Cumberland Blvd @ 2980 Cobb Pkwy #188, Atlanta, GA 30339 made me full bald and it was frustrating l...

1

the manager was let go and she was the best stylist they ever had and she busted her buff for that store, it was...

Great Clips and Supercuts Latest Reviews

Recent published reviews
1

i went there for just a hair cut I always go there for the senior discount. they have my name on file but today they...

Read all 990 reviews
1

Look what they did to my *** son Bruv. Don’t come here

Read all 518 reviews

Great Clips and Supercuts Products and Services

Most reviewed product and services
  • Great Clips Haircut (472 reviews)
  • Great Clips Manager (64 reviews)
  • Great Clips Customer Care (61 reviews)
  • Supercuts Haircut (210 reviews)
  • Supercuts Customer Care (55 reviews)
  • Supercuts Hairdresser (43 reviews)