PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Smartstyle and Great Clips as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Smartstyle
Great Clips

Smartstyle and Great Clips Overview

Total reviews
1114
992
Company responses
0
0
Issues resolved
8
6

Smartstyle was first mentioned on PissedConsumer on Mar 13, 2008 and since then this brand received 1114 reviews. It is 122 reviews more than Great Clips received since Feb 27, 2008. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Smartstyle customer support team and Great Clips customer service.

Smartstyle and Great Clips Consumer Ratings

Rank
88 out of 1049 in Beauty Salons and Spas category
59 out of 1049 in Beauty Salons and Spas category
Customer service
65 in category
55 in category
Staff
73 in category
71 in category
Product or Service Quality
66 in category
48 in category

According to consumer ratings and reviews, Great Clips ranks 29 points higher in the Beauty Salons and Spas category than Smartstyle. People gave Smartstyle 1.6 stars for Customer service criterion in Beauty Salons and Spas category and it is 191 points higher than the worst rated brand in this category. At the same time, Great Clips was rated 1.8 stars for Customer service criterion in this category and it is 201 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Great Clips has a higher rating than Great Clips. Regarding Product or Service Quality criterion, consumers gave Smartstyle 1.6 stars and it is 74% greater than other in category. Great Clips however was rated 1.9 stars and it is 81% greater than other in category.

Smartstyle and Great Clips Rating Details

Customer service
1.6 (444 reviews)
1.8 (290 reviews)
Reviewer's quote

...I spoke with a customer service by the name of Teresa and she walk me through the hole ordeal..

PissedConsumer1754486

...no customer service at all..

Ron P
Staff
1.7 (427 reviews)
1.7 (268 reviews)
Reviewer's quote

...I went in and saw nobody at first, then saw a girl under a dryer, but no staff. I said "anybody home ?" then a guy came around the corner & asked if I could be helped. I told him I was there for a haircut, and he sarcastically told me it would be a 45 min...

PissedConsumer1126205

I just moved to the Ft. Wayne area and was in need of finding a new hair stylist. I did not find it at Great Clips. I was greeted nicely, I will say that. It was downhill from there. Lana came over to me and proceeded to just start cutting my hair without asking me what I would like done. She did...

Joan H
Product or Service Quality
1.6 (399 reviews)
1.9 (246 reviews)
Reviewer's quote

I purchased hair products from Smart Style inside Walmart at Taylorville Illinois. I had never used these products before and ended up with a terrible allergic reaction. I went to my dermatologist and found it to be one of the two products...

PissedConsumer1754345

HORRIBLE CUSTOMER SERVICE: Great Clips online check-in feature does not work properly. Their toll-free customer service telephone line is not open during normal business hours, let alone evenings or weekends. The local salon is clueless about making the website check-in feature work and won't make...

guy d

Smartstyle and Great Clips Pros and Cons

Pros
  • Price
  • Past stylists
  • Haircut
  • That she was nice and friendly
  • Price
  • Hair cut for the price
Cons
  • Customer service
  • Did not get what i requested
  • Hair cut
  • Customer service
  • Worse haircut ever
  • Unskilled stylists

Smartstyle and Great Clips Most Positive Reviews

Top rated reviews
5

Im not pissed im happy. I dont know where these people got their hair done but i know i wasn't Wal-Mart's smartstyle. I...

5

Im levette mack was employed by great clips of char.was fired for a couples of bad hair cuts she never trained me like...

Smartstyle and Great Clips Most Critical Reviews

Lowest rated reviews
1

SAYS 2 FOR 10 PREPAY WELL YOU GOT TO BUY A SO CALLED CARD THAT THEY NEVER HAVE OR WILL HAVE NOTE NOTHING SAID ABOUT...

1

Great clips location Cumberland Blvd @ 2980 Cobb Pkwy #188, Atlanta, GA 30339 made me full bald and it was frustrating l...

Smartstyle and Great Clips Latest Reviews

Recent published reviews
1

Very rude ignores guests
They were the one who messed up and they treat the guest like it was their fault horrible

Read all 1114 reviews

Went in today to your store on Edgewood and Madison Av, and told your stylist that I just wanted a little trim to fix...

Read all 992 reviews

Smartstyle and Great Clips Products and Services

Most reviewed product and services
  • Smartstyle Haircut (355 reviews)
  • Smartstyle Hair Coloring (91 reviews)
  • Smartstyle Hair Highlighting (70 reviews)
  • Great Clips Haircut (473 reviews)
  • Great Clips Manager (64 reviews)
  • Great Clips Customer Care (61 reviews)