PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Mastercuts and Great Clips as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Mastercuts
Great Clips

Mastercuts and Great Clips Overview

Total reviews 175 1034
Company responses 0 0
Issues resolved 1 6

Mastercuts and Great Clips Consumer Ratings

Rank
89 out of 728 in Beauty Salons and Spas category
61 out of 728 in Beauty Salons and Spas category
Customer service
62 in category
54 in category
Product or Service Quality
68 in category
50 in category
Price Affordability
59 in category
48 in category
Website
66 in category
49 in category

Mastercuts and Great Clips Rating Details

Customer service
1.6 (68 reviews)
1.7 (311 reviews)
Reviewer's quote

...Called today and tried to agrue basically saying I’m lying worst customer service this is ridiculous I shouldn’t have a burn on my eyelid this low to my eye either !!!..

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...clients in the lobby treating as like we are 2 criminals The worst part is she turned to my 11y old son and asking him to step out of the Chair Great clips Customer service and/or the upper management people, Do you really think that Christina deserve to be a manager of one of your a store? treating client with rudeness, Ill-mannered and insolence I promise you that as long as Christina in the store 218 N Weber bolingbrook, IL Managing the store I will NOT put as foot in it or give my business to Great clips again I hope someone will do something about this matter so no other client will go thru the same horrible, awful and threatening experience as I did (ALL THIS JUST FOR A HAIR...

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Product or Service Quality
1.6 (59 reviews)
1.8 (264 reviews)
Reviewer's quote

I was very disappointed with the service my son and I received when we came into his haircut on Saturday Feb, 8 2020. We are not from Joplin area and he desperately needed a haircut. We value the Regis name however this has discredited the amount of value we have now...

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...I keept calling the great clip customer service and they keep saying they send a message out to that great clip where I was to give me a call back. But no one did ever call me back. Iam very upset about what she did to my hair and how I was treated and that no one still helped me out...

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Price Affordability
2.4 (54 reviews)
2.8 (245 reviews)
Reviewer's quote

...Way over priced, service and hair cuts were horrible. First and last time visiting master cuts ever..

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...I mostly went there because of the price. The cuts were average, not great. The stylists that gave me a consistent cut every time have left the shop...

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Website
2.1 (53 reviews)
2.4 (245 reviews)
Reviewer's quote

Hair dresser on duty was rude. Took over two hours for an updo. And all my daughter was having done was a double braid in the back with the rest of her hair being kept down. Upset when my daughter asked for the braids to be bigger. The hairdresser roller her eyes and huffed really loud, I think...

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...When I arrived at the store it was closed and locked with sign saying closed for emergency Why did your website allow online checkin when the store was closed?This is senior day and I am upset. Please reply!!..

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Mastercuts and Great Clips Pros and Cons

Pros
  • Convenient location
  • Walk in convenience
  • Mastercuts
  • That she was nice and friendly
  • Price
  • Hair cut for the price
Cons
  • Untrained haircutters
  • How the staff treats cusomers
  • Haircut
  • Customer service
  • Worse haircut ever
  • Unskilled stylists

Mastercuts and Great Clips Most Positive Reviews

Top rated reviews
5

I use that guy to cut my hair, it's consistently good and we joke and get along the whole time. However the manager...

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5

I would to say GC at Ham Mrk Pl has very go hairdressers the two I have
is Karen & Sherry at this location.
I've been...

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5

Hello I went to the Gilbert AZ Mastercuts one month ago and Heather colored my hair. She was awesome. I just called to...

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5

I went in for a trim and got a thinning . I had my hair looking nice for a year and in 10 mins my hair was like frizz....

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Mastercuts and Great Clips Most Critical Reviews

Lowest rated reviews
1

I had my hair highlighted by Amy at the Rivertown crossings mall and am now walking around with awful, brassy, yellow...

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1

Great clips location Cumberland Blvd @ 2980 Cobb Pkwy #188, Atlanta, GA 30339 made me full bald and it was frustrating l...

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1

I paid $69 cash for a relaxer at Mall of LA location and my hair is not straight. Starting that night when it dried...

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1

I told stylist (butcher) Holly in Maryville Tennessee I wanted my hair shaped, the lower back much shorter, I wear my...

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Mastercuts and Great Clips Latest Reviews

Recent published reviews
No votes

i got a gift card and I can't youse it because there closed down here

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2

I was getting my hair cut, and the person cutting my hair was coughing, sneezing, and had a stuffed nose. She told me ha...

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No votes

I have a drs note stating I cannot wear a mask and Regis in Roseburg Or denied me access to get a color, cut and style....

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2

I walked into the new Great Clips in the new Meijer store in Kent. Told them what I wanted and got what they wanted....

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Mastercuts and Great Clips Products and Services

Most reviewed product and services
  • Mastercuts Haircut (58 reviews)
  • Mastercuts Hair Coloring (17 reviews)
  • Mastercuts Hairdresser (15 reviews)
  • Great Clips Haircut (488 reviews)
  • Great Clips Manager (66 reviews)
  • Great Clips Hairdresser (48 reviews)