PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about GraysOnline and Thumbtack as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.


GraysOnline and Thumbtack Overview

Total reviews
Company responses
Issues resolved

Thumbtack was first mentioned on PissedConsumer on May 18, 2012 and since then this brand received 2969 reviews. It is 2849 reviews more than GraysOnline received since Feb 8, 2012.

GraysOnline and Thumbtack Consumer Ratings

105 out of 430 in Auctions and Marketplaces category
58 out of 430 in Auctions and Marketplaces category
Customer service
60 in category
30 in category
Exchange, Refund and Cancellation Policy
70 in category
35 in category
Product or Service Quality
87 in category
52 in category

According to consumer ratings and reviews, Thumbtack ranks 47 points higher in the Auctions and Marketplaces category than GraysOnline. People gave GraysOnline 1.4 stars for Customer service criterion in Auctions and Marketplaces category and it is 100 points higher than the worst rated brand in this category. At the same time, Thumbtack was rated 1.8 stars for Customer service criterion in this category and it is 130 points higher than the worst rated brand in this category. If we look at Exchange, Refund and Cancellation Policy criterion, than we see that Thumbtack has a higher rating than GraysOnline. Regarding Product or Service Quality criterion, consumers gave GraysOnline 1.3 stars and it is 54% worse than other in category. Thumbtack however was rated 1.8 stars and it is 68% greater than other in category.

GraysOnline and Thumbtack Rating Details

Customer service
1.4 (64 reviews)
1.8 (1149 reviews)
Reviewer's quote

...Bad Customer SERVICE or really No SERVICE . How long will i have to wait to get. my money back...

Kenneth J

...type of job and made me spent 30$! But you allowed a person I paid 30$ a fake person to rate me over a service I never gave!? and I spent 1 hour with your customer service to be told it was okey he can lie about me I need to answer him in the review, and they didn't want to delete the fake review (nor give me back the money obviously, but that is their standard...

Exchange, Refund and Cancellation Policy
1.2 (56 reviews)
1.7 (1010 reviews)
Reviewer's quote

...Glossing over the wrong information as opinion of the assessor and refusing to refund and re offer for sale with correct information. This mob have to be drliberately doing this. They wont give names of responsible managers to talk to...

Terry h

...The language barrier makes it very difficult to discuss any major issues with refunds or review issues. For a Pro who is a Top Pro who spends over 500+ a month, they should have a dedicated supervisor who speaks english and who fights for the Pro not for the rules of a review or a refund..

Product or Service Quality
1.3 (53 reviews)
1.8 (1025 reviews)
Reviewer's quote

...Got blueslip done around the corner at Mc Donald’s Auto Services at their suggestion. Got green slip and rego done at the Service NSW nearby. Started driving the car back to Sydney, when the car caught fire 30kms away...


I pay for leads and the customer replies no thanks already found another person for the work and i call customer service for a refund and they tell me i can't have one. They also allow a customer to pick 20 pros and will charge us all $16. 00 for the lead so they make out like bandits and the pros...

Marcelino P

GraysOnline and Thumbtack Pros and Cons

  • Buying online
  • Terrific untill now
  • Cheap cars
  • Concept
  • Idea
  • Ease of use
  • Customer service
  • Product quality
  • Being messed around and lied to
  • Lost money
  • No accountability
  • Customer service

GraysOnline and Thumbtack Most Positive Reviews

Top rated reviews

Picked up a car all was good


Any one can leave you a review without a problem, thumbtack does not investigate or research the so call complaint, they...

GraysOnline and Thumbtack Most Critical Reviews

Lowest rated reviews

Bought an item and did not know about refund procedure, which is basically nothing. However, was supplier with 500 grams...


As a contractor I have advertised in many forums and this by far is the biggest waste of valuable time and resources th...

GraysOnline and Thumbtack Latest Reviews

Recent published reviews

After tracking down the owner of a Mack tipper truck for auction (made out the lettering of removed company decals), and...

Read all 120 reviews

No. Still having problems receiving notifications on job leads.

Read all 2969 reviews

GraysOnline and Thumbtack Products and Services

Most reviewed product and services
  • Graysonline Car Bidding (10 reviews)
  • Graysonline Shipping Service (8 reviews)
  • Graysonline Customer Care (6 reviews)
  • Thumbtack Leads (657 reviews)
  • Thumbtack Customer Care (192 reviews)
  • Thumbtack Account (175 reviews)