PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about GraysOnline and Thumbtack as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.


GraysOnline and Thumbtack Overview

Total reviews
Company responses
Issues resolved

Thumbtack was first mentioned on PissedConsumer on May 18, 2012 and since then this brand received 2965 reviews. It is 2848 reviews more than GraysOnline received since Feb 8, 2012.

GraysOnline and Thumbtack Consumer Ratings

116 out of 469 in Auctions and Marketplaces category
70 out of 469 in Auctions and Marketplaces category
Customer service
67 in category
36 in category
Exchange, Refund and Cancellation Policy
73 in category
37 in category
Product or Service Quality
93 in category
62 in category

According to consumer ratings and reviews, Thumbtack ranks 46 points higher in the Auctions and Marketplaces category than GraysOnline. People gave GraysOnline 1.4 stars for Customer service criterion in Auctions and Marketplaces category and it is 108 points higher than the worst rated brand in this category. At the same time, Thumbtack was rated 1.8 stars for Customer service criterion in this category and it is 139 points higher than the worst rated brand in this category. If we look at Exchange, Refund and Cancellation Policy criterion, than we see that Thumbtack has a higher rating than GraysOnline. Regarding Product or Service Quality criterion, consumers gave GraysOnline 1.3 stars and it is 53% worse than other in category. Thumbtack however was rated 1.8 stars and it is 65% greater than other in category.

GraysOnline and Thumbtack Rating Details

Customer service
1.4 (62 reviews)
1.8 (1149 reviews)
Reviewer's quote

...Bad Customer SERVICE or really No SERVICE . How long will i have to wait to get. my money back...

Kenneth J

We pay thousands of dollars to thumbtack for leads each month. The quality of the lead is not and issue although, regardless of how many times I change the distance traveled it continues to go to 150 miles away??? SMH.The sales team are all english speaking in thumbtack, once they sell you then you...

Exchange, Refund and Cancellation Policy
1.2 (53 reviews)
1.7 (1010 reviews)
Reviewer's quote

...Glossing over the wrong information as opinion of the assessor and refusing to refund and re offer for sale with correct information. This mob have to be drliberately doing this. They wont give names of responsible managers to talk to...

Terry h

I agreed ! I had thumbtack and I rarely use it. I log in to my account weeks ago and after that charges start showing up on my credit card statement. I did not submit any bid, I had a message to say yes or no for service request and I clicked not. Only one request that I refuse. I got three charges...

Product or Service Quality
1.3 (51 reviews)
1.8 (1025 reviews)
Reviewer's quote

What can Grays offer you: All descriptions are meaningless All photos are meaningless No refund Customer service that means - we say “sorry / no refund please refer to pictures and disclosure notes to cover our ***..


Here is the message I sent to them as I deactivated my account with them. To be fair, I did get a few customers over the years and I had great success as they turned into business customers, but that was years ago and many versions of how they changed their business...for the worse.I have used...

Jason M

GraysOnline and Thumbtack Pros and Cons

  • Buying online
  • Terrific untill now
  • Cheap cars
  • Concept
  • Idea
  • Ease of use
  • Customer service
  • Product quality
  • Being messed around and lied to
  • Lost money
  • No accountability
  • Customer service

GraysOnline and Thumbtack Most Positive Reviews

Top rated reviews

Picked up a car all was good


Any one can leave you a review without a problem, thumbtack does not investigate or research the so call complaint, they...

GraysOnline and Thumbtack Most Critical Reviews

Lowest rated reviews

Bought an item and did not know about refund procedure, which is basically nothing. However, was supplier with 500 grams...


As a contractor I have advertised in many forums and this by far is the biggest waste of valuable time and resources th...

GraysOnline and Thumbtack Latest Reviews

Recent published reviews

I bought $50k worth of kitchen equipment for a business and it was all re-birthed from written off, and spent 2 years...

Read all 117 reviews

Payment wen through no worries

Read all 2965 reviews

GraysOnline and Thumbtack Products and Services

Most reviewed product and services
  • Graysonline Car Bidding (10 reviews)
  • Graysonline Shipping Service (8 reviews)
  • Graysonline Customer Care (6 reviews)
  • Thumbtack Leads (656 reviews)
  • Thumbtack Customer Care (192 reviews)
  • Thumbtack Account (175 reviews)