PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about GraysOnline and Thumbtack as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

GraysOnline
Thumbtack

GraysOnline and Thumbtack Overview

Total reviews 157 3033
Company responses 0 0
Issues resolved 0 6

GraysOnline and Thumbtack Consumer Ratings

Rank
135 out of 325 in Auctions and Marketplaces category
71 out of 325 in Auctions and Marketplaces category
Customer service
89 in category
41 in category
Exchange, Refund and Cancellation Policy
92 in category
47 in category
Product or Service Quality
108 in category
64 in category
Advertised vs Delivered
89 in category
61 in category

GraysOnline and Thumbtack Rating Details

Customer service
1.3 (86 reviews)
1.8 (1194 reviews)
Reviewer's quote

...Worst customer service experience I have ever had. I feel like I am purposely being ignored and brushed off. I am still waiting for my refund..

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...So I am currently paid 160$ for $100 worth of work and no means of contacting anyone in customer service..

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Exchange, Refund and Cancellation Policy
1.1 (76 reviews)
1.7 (1054 reviews)
Reviewer's quote

...Told us they will refund and nearly 4 weeks later still NO REFUND Manager and other staff were very rude..

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When I wrote my concerns to them post my wedding, they were rude, blamed it all on me and refused to refund my money. They said they have been in this business for 10 years but it's my first wedding, so I should not be teaching them the correct ways. The event company has not stopped responding to...

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Product or Service Quality
1.3 (75 reviews)
1.8 (1060 reviews)
Reviewer's quote

...I was sent the totally wrong product and that has never been resolved either, but I can live with that. The missing rug is continuing to be something they either don't care about..

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I do not want to text or email, I want to speak to someone and your customer service numbers do not work!!! So frustrating, when I just want to speak to a Rep. Im bring charged, and can't change settings on how I receive leads!!!!!!!!! Please help!!!!!!!!..

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Advertised vs Delivered
1.2 (67 reviews)
1.6 (802 reviews)
Reviewer's quote

...numerous calls to Grays (without them returning one of my calls or emails) and getting legal advice, Grays have again sold something that is not what it was advertised as. Their disclaimer is that you can start the car but cannot drive it if you do an online inspection, how do you know if it drives if they do not...

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...I replied that it was being delivered. We scheduled a date and time. I asked him to call me before he arrived, and he said he would, but did not...

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GraysOnline and Thumbtack Pros and Cons

Pros
  • Terrific untill now
  • Buying online
  • Shit
  • Concept
  • Idea
  • Customer service
Cons
  • Customer service
  • Product quality
  • Misleading information and no remorse
  • Lost money
  • No accountability
  • Customer service

GraysOnline and Thumbtack Most Positive Reviews

Top rated reviews
3.8

Picked up a car all was good

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5

Any one can leave you a review without a problem, thumbtack does not investigate or research the so call complaint, they...

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3.7

On the 26th of feb 2019 i purchased 6x sala mobile phone holders to the value of $55.80 which i have not recieved.The...

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5

I am a caterer. If I would have booked half the amount of the leads that came through, i would have profited about...

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GraysOnline and Thumbtack Most Critical Reviews

Lowest rated reviews
1

Bought an item and did not know about refund procedure, which is basically nothing. However, was supplier with 500 grams...

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1

As a contractor I have advertised in many forums and this by far is the biggest waste of valuable time and resources th...

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1

I bought a product online through an auction with a voucher offering a reduction in the price. In the end they refused...

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1

I called Thumbtack yesterday to explain to them that there is no way I can submit an accurate bid for a video based on v...

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GraysOnline and Thumbtack Latest Reviews

Recent published reviews
1

I bought a MacBook Air in the Graysonline which was totally rubbished

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1

I hired a handiman to install a gas wall oven in my house through Thumbtack. All of our correspondence prior to the inst...

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1.3

I have bought 3 cars from grays online.
First 2 cars were fair and as per description.
The 3rd vehicle was a disaster.
The...

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1

hey my name is Ron and my account was closed because of someone that did something wrong on their account referred me...

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GraysOnline and Thumbtack Products and Services

Most reviewed product and services
  • Graysonline Car Bidding (11 reviews)
  • Graysonline Shipping Service (10 reviews)
  • Graysonline Bidding (7 reviews)
  • Thumbtack Leads (671 reviews)
  • Thumbtack Bidding (129 reviews)
  • Thumbtack Review Listing (42 reviews)