PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about GraysOnline and Kogan as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

GraysOnline
Kogan

GraysOnline and Kogan Overview

Total reviews 155 137
Company responses 0 0
Issues resolved 0 2

GraysOnline and Kogan Consumer Ratings

Rank
134 out of 319 in Auctions and Marketplaces category
509 out of 3126 in E-commerce category
Customer service
94 in category
392 in category
Product or Service Quality
106 in category
413 in category
Exchange, Refund and Cancellation Policy
91 in category
347 in category
Price Affordability
103 in category
412 in category

GraysOnline and Kogan Rating Details

Customer service
1.3 (84 reviews)
1.3 (37 reviews)
Reviewer's quote

...Rang customer service and they could not tell me what the tracking number was and did not know where the parcel was. I waited patiently and another two weeks went by and rang them again. I was advised by email that they were looking into it...

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Its been 2 months I paid for a sim card and they havent send me a voucher code to activate my sim and they already took money for a year I called the customer service and they say its not our problem Absolutely disgusting..

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Product or Service Quality
1.3 (73 reviews)
1.5 (38 reviews)
Reviewer's quote

...I was sent the totally wrong product and that has never been resolved either, but I can live with that. The missing rug is continuing to be something they either don't care about..

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...Money went through but product never arrived! So upset..

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Exchange, Refund and Cancellation Policy
1.1 (74 reviews)
1.3 (34 reviews)
Reviewer's quote

...Told us they will refund and nearly 4 weeks later still NO REFUND Manager and other staff were very rude..

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After waiting 3 weeks for my item, a $600 piece of exercise equipment, Kogan contacted me telling me I was to receive a refund because they were under stocked. So of course I went and bought a similar item from another retailer based on the kogan telling me the refund was due within 3 days. Then...

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Price Affordability
1.8 (67 reviews)
2.5 (33 reviews)
Reviewer's quote

I price A car on 23/07/2020 from gray's online Gray's say 184 514KM , BMW X5 No key's say in the description OK all picture of the cars from gray show you the engine to ,but not on this car I got the car for high price went to pay the car, wait long time ,very slow ,very unprofessional,...

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You can't contact them at all

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GraysOnline and Kogan Pros and Cons

Pros
  • Terrific untill now
  • Buying online
  • Shit
  • Difficult to say
  • Non
  • Products are good prices
Cons
  • Customer service
  • Product quality
  • Misleading information and no remorse
  • Unhelpful
  • Not easy to contact
  • No customer service

GraysOnline and Kogan Most Positive Reviews

Top rated reviews
3.8

Picked up a car all was good

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5

Bought a 10l digital multifunction air fryer it just stopped working. Doesnt turn on. Model number k10dmfafra

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3.7

On the 26th of feb 2019 i purchased 6x sala mobile phone holders to the value of $55.80 which i have not recieved.The...

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5

I had to return an airfryer and was issued with a new one. Thank you, but now the new Kitchen Coulture will not turn on....

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GraysOnline and Kogan Most Critical Reviews

Lowest rated reviews
1

Bought an item and did not know about refund procedure, which is basically nothing. However, was supplier with 500 grams...

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1

I purchased a KOGAN SIM card and paid 12 months upfront for phone and data package. Kogan said I would have my number in...

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1

I bought a product online through an auction with a voucher offering a reduction in the price. In the end they refused...

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1

They have taken money for something I didn't order

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GraysOnline and Kogan Latest Reviews

Recent published reviews
1.8

I am missing a rug and despite many calls there has never been an answer from Grays.
They use a call centre in the Philip...

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No votes

I am from St.Vincent de Paul Society. We buy white goods for people we assist. When I order a washing machine or a fridg...

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1

Waited 3 weeks for a delivery. Rang customer service and they could not tell me what the tracking number was and did not...

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2.7

You can't contact them at all

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GraysOnline and Kogan Products and Services

Most reviewed product and services
  • Graysonline Car Bidding (11 reviews)
  • Graysonline Shipping Service (10 reviews)
  • Graysonline Customer Care (8 reviews)
  • Kogan Customer Care (7 reviews)
  • Kogan Free Trial (2 reviews)