PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Graton Resort And Casino and Twin River Casino as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Graton Resort And Casino
Twin River Casino

Graton Resort And Casino and Twin River Casino Overview

Total reviews 65 135
Company responses 0 0
Issues resolved 0 2

Graton Resort And Casino and Twin River Casino Consumer Ratings

Rank
48 out of 214 in Gambling and Lotto category
41 out of 214 in Gambling and Lotto category
Customer service
34 in category
32 in category
Website
46 in category
47 in category
Diversity of Products or Services
35 in category
38 in category
Value for money
32 in category
36 in category

Graton Resort And Casino and Twin River Casino Rating Details

Customer service
1.6 (34 reviews)
1.7 (52 reviews)
Reviewer's quote

...customer and I'm so close to being a platinum member worked on it hard all year and my card most the time ends up not working in the game haveing to go to customer service every other visit is not convenient but I do understand you guys just updated your systems so may be it will work its self...

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..." Win or loose you always feel good about Twin River Casino because Dean's friendly customer service attitude. Dean should be recognized as a positive and professional role model for all other "Pit Bosses" to emulate..

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Website
1.9 (32 reviews)
1.8 (44 reviews)
Reviewer's quote

My boyfriend and i went to Graton in April 2019. He was waiting for me and decided to clean up my car a little and got into the backseat. He was in the backseat cleaning it up and closed the door to save the battery... Well after approx. 20 minutes he stopped and went to try to find me. He did find...

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I was at the casino today, November 11/2020. while all the players receive a gift called Gibson home kitchen combo. I when to the costumer service and ask for mine I was told I have to swipe my card for win that gift. Why is that if Im a players club like everyone, Im not happy about that. Because...

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Diversity of Products or Services
1.8 (32 reviews)
1.6 (39 reviews)
Reviewer's quote

I am rightnow playing in a slot machine awhile ago one of this so called security agent a dark black huge man stood at the middle of the hallway or walkway and said in a loud tone of voice that I have to sit down in order to drink my coffee. ? At first I did not pay attention because I was not the...

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...Customer service doesn't exist in this casino, I hope the new casino at MGM Springfield,Ma services treats customers with some respect..

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Value for money
1.4 (32 reviews)
1.3 (39 reviews)
Reviewer's quote

...There were a few honest comments about losing all their money or if you want to lose your money come here. Your machines are tight. In the years that Ive been coming there I have never once seen a payout to anyone who was gambling on the slot machines...

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It is the worst casino I ever went too and I won't be back there if you don't mind losing your money then go but the payout in the casino is terrible foxwoods moghen sun and encore are much better I hope it goes bankrupt..

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Graton Resort And Casino and Twin River Casino Pros and Cons

Pros
  • Winning
  • Food
  • Fun games
  • Smoke free
  • Slots
  • Restaurant
Cons
  • Security banned me with no explanation
  • Service is so rude and no manner
  • Security department
  • Way we were treated
  • Treatment by personal toward disabilities
  • Waiting in the cold to get my car

Graton Resort And Casino and Twin River Casino Most Positive Reviews

Top rated reviews
5

I’m pretty sure everyone has an expectation. My expectation coming to Graton Is to have good services, respect and also...

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5

My mother play in Twin River Casino for a long time, she never complains about nothing until one day when she won't to u...

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3.6

Sercurity told me that i used somebody elses ID card.... and i recall that night... my cousin Donna Lee had me hold her...

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4.3

I happened to have a problem in regards to my free play and comps one day. I went to the Players Booth, and the nicely...

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Graton Resort And Casino and Twin River Casino Most Critical Reviews

Lowest rated reviews
1

Their employees removed my brothers reward card from my machine in a rude deceiving and greedy way! He had 400.00...

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1

I dropped $500 in there didnt win ****. virtual blackjack, the dealer got 21 40/50 hands. out of the 40, 25 were dealt...

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1

I'm playing blackjack one of my cards is flipped, they count the hand against me, whenever I play slots it just takes...

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1

8/26/16 6PM Visiting Boston for summer vacation and of course i would like to visit some casino around. i been to many...

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Graton Resort And Casino and Twin River Casino Latest Reviews

Recent published reviews
3.4

Long time customer and I'm so close to being a platinum member worked on it hard all year and my card most the time...

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2

I was at the casino today, November 11/2020. while all the players receive a gift called Gibson home kitchen combo. I...

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1

My boyfriend and i went to Graton in April 2019. He was waiting for me and decided to clean up my car a little and got i...

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No votes

No answer. No way to leave my number

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Graton Resort And Casino and Twin River Casino Products and Services

Most reviewed product and services
  • Graton Resort And Casino Security Guard (20 reviews)
  • Graton Resort And Casino Rewards Program (3 reviews)
  • Graton Resort And Casino Casino Game (2 reviews)
  • Twin River Casino Casino Game (18 reviews)
  • Twin River Casino Casino Facility (4 reviews)
  • Twin River Casino Blackjack Casino Game (2 reviews)