PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Graton Resort And Casino and Harrahs as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Graton Resort And Casino
Harrahs

Graton Resort And Casino and Harrahs Overview

Total reviews 64 285
Company responses 0 0
Issues resolved 0 1

Graton Resort And Casino and Harrahs Consumer Ratings

Rank
48 out of 211 in Gambling and Lotto category
75 out of 655 in Entertainment category
Customer service
33 in category
62 in category
Value for money
31 in category
66 in category
Diversity of Products or Services
33 in category
76 in category
Website
45 in category
70 in category

Graton Resort And Casino and Harrahs Rating Details

Customer service
1.5 (33 reviews)
1.7 (140 reviews)
Reviewer's quote

...No friendly customer service at all. they all have grumpy faces and are out to only either harass you or take ur money. I was very hurt in the beginning...

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I work in customer service & have I have an upper management position, so I was extremely upset with the service that was given to me and my husband. We chose this location for the after hours pool and it was the worst experience that I've had while staying at a hotel. The staff were rude and not...

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Value for money
1.3 (31 reviews)
2 (93 reviews)
Reviewer's quote

...There were a few honest comments about losing all their money or if you want to lose your money come here. Your machines are tight. In the years that Ive been coming there I have never once seen a payout to anyone who was gambling on the slot machines...

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Becuz yall haven't gave my money back fron my reservation and i have a 10 hold on my card i used at the gift shop..

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Diversity of Products or Services
1.7 (31 reviews)
2 (109 reviews)
Reviewer's quote

My boyfriend and i went to Graton in April 2019. He was waiting for me and decided to clean up my car a little and got into the backseat. He was in the backseat cleaning it up and closed the door to save the battery... Well after approx. 20 minutes he stopped and went to try to find me. He did find...

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We questioned the front desk and they told us to go to the VIP card services and they would put the points on our card. After we stayed in line, the person behind the desk said that he could not put the points on the card because the house took that away from them. He told us to call the number on...

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Website
1.8 (31 reviews)
2.4 (126 reviews)
Reviewer's quote

I am rightnow playing in a slot machine awhile ago one of this so called security agent a dark black huge man stood at the middle of the hallway or walkway and said in a loud tone of voice that I have to sit down in order to drink my coffee. ? At first I did not pay attention because I was not the...

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...The website needs work as well, for I couldnt check anything about my stay because the confirmation wouldnt register on there. Im very disappointed across the board..

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Graton Resort And Casino and Harrahs Pros and Cons

Pros
  • Winning
  • Food
  • Fun games
  • Housekeeping
  • Clean
  • Stacy was a great server
Cons
  • Security banned me with no explanation
  • Service is so rude and no manner
  • Security department
  • Slot payouts
  • Over priced
  • Nasty rude help

Graton Resort And Casino and Harrahs Most Positive Reviews

Top rated reviews
5

I’m pretty sure everyone has an expectation. My expectation coming to Graton Is to have good services, respect and also...

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5

Just spent 3 free nights in Soco tower which was an awesome room with jacuzzi, refrig., and wide screen tv! Even...

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3.6

Sercurity told me that i used somebody elses ID card.... and i recall that night... my cousin Donna Lee had me hold her...

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5

Waiting for security responds 7 days suspended for telling them problem. I was haveing. And i got suspended. I...

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Graton Resort And Casino and Harrahs Most Critical Reviews

Lowest rated reviews
1

Their employees removed my brothers reward card from my machine in a rude deceiving and greedy way! He had 400.00...

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1

Here's the cold hard truth - Harrahs sucks to being with but when you and the Indians in, well they're still pissed abou...

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1

I'm playing blackjack one of my cards is flipped, they count the hand against me, whenever I play slots it just takes...

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1

Worst place I have ever stay at! When we first got to the hotel there was a man trying to suicide him self and...

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Graton Resort And Casino and Harrahs Latest Reviews

Recent published reviews
1

My boyfriend and i went to Graton in April 2019. He was waiting for me and decided to clean up my car a little and got i...

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No votes

Priceline charged me for a Resort Fee and hotel also charged me a Resort Fee!
Contacted Priceline !!NO RESPONSE

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2

About 80-85% are about food with some mentioning the bar service with a sprinkling of good time.
People dont go to a casi...

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No votes

Was charged an additional resort fee from the hotel, after Priceline had charged me prior. Contacted Priceline was...

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Graton Resort And Casino and Harrahs Products and Services

Most reviewed product and services
  • Graton Resort And Casino Security Guard (20 reviews)
  • Graton Resort And Casino Customer Care (13 reviews)
  • Graton Resort And Casino Rewards Program (3 reviews)
  • Harrahs Customer Care (33 reviews)
  • Harrahs Manager (24 reviews)
  • Harrahs Casino Game (15 reviews)