PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Graton Resort And Casino and Harrahs as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Graton Resort And Casino
Harrahs

Graton Resort And Casino and Harrahs Overview

Total reviews
59
277
Company responses
0
0
Issues resolved
0
1

Graton Resort And Casino and Harrahs Consumer Ratings

Rank
50 out of 201 in Gambling and Lotto category
83 out of 673 in Entertainment category
Customer service
30 in category
66 in category
Diversity of Products or Services
30 in category
80 in category
Website
44 in category
73 in category
Value for money
31 in category
57 in category

Graton Resort And Casino and Harrahs Rating Details

Customer service
1.5 (32 reviews)
1.7 (136 reviews)
Reviewer's quote

...No friendly customer service at all. they all have grumpy faces and are out to only either harass you or take ur money. I was very hurt in the beginning...

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I work in customer service & have I have an upper management position, so I was extremely upset with the service that was given to me and my husband. We chose this location for the after hours pool and it was the worst experience that I've had while staying at a hotel. The staff were rude and not...

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Diversity of Products or Services
1.7 (29 reviews)
2.1 (105 reviews)
Reviewer's quote

Im jasmine thry know me thry kickd me out after 3 yrs of going there security said sorry we gotta part ways bit the bartender took my id and walkd off i was like tf .!and they said i called her out her name i feel it was a race thing im black.n will file a legal complaint on graton watch

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We questioned the front desk and they told us to go to the VIP card services and they would put the points on our card. After we stayed in line, the person behind the desk said that he could not put the points on the card because the house took that away from them. He told us to call the number on...

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Website
1.8 (29 reviews)
2.4 (124 reviews)
Reviewer's quote

Because you dont want to solved.I will informed this to Internal Revenue that you are not issuing any or some losses of your player statement.. I got 2x jackpot total $2867.67. Best Business. You've been ignoring me.I will declare this . You should know the procedure regarding tax declaration of...

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...Website said upgrade with higher tier card, fought me every step of the way. When I became insistent that they honor their policy, manager at the counter told me, Im done with you. Dont offer what you wont honor...

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Value for money
1.3 (28 reviews)
2 (88 reviews)
Reviewer's quote

Now mind you, this is aimed specifically At customers who had won large amounts of money (Over $1,000+ USD) at that casino. It prompted to call to reserve a spot as space is limited and Confirm spot by calling this number (888) 258-2986 by Monday, November 11. Then come to the casino between...

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...00 and never received my money. You kept putting it back into my account and I eventually spent it. I did not want to I requested the withdrawal 3 times...

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Graton Resort And Casino and Harrahs Pros and Cons

Pros
  • Food
  • Winning
  • Housekeeping
  • Clean
  • Stacy was a great server
Cons
  • Security banned me with no explanation
  • Security department
  • Service is so rude and no manner
  • Slot payouts
  • Way guest are treated
  • Rooms are disgusting

Graton Resort And Casino and Harrahs Most Positive Reviews

Top rated reviews
5

I’m pretty sure everyone has an expectation. My expectation coming to Graton Is to have good services, respect and also...

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5

Just spent 3 free nights in Soco tower which was an awesome room with jacuzzi, refrig., and wide screen tv! Even...

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3.6

Sercurity told me that i used somebody elses ID card.... and i recall that night... my cousin Donna Lee had me hold her...

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5

Waiting for security responds 7 days suspended for telling them problem. I was haveing. And i got suspended. I...

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Graton Resort And Casino and Harrahs Most Critical Reviews

Lowest rated reviews
1

Their employees removed my brothers reward card from my machine in a rude deceiving and greedy way! He had 400.00...

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1

Here's the cold hard truth - Harrahs sucks to being with but when you and the Indians in, well they're still pissed abou...

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1

I'm playing blackjack one of my cards is flipped, they count the hand against me, whenever I play slots it just takes...

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1

Worst place I have ever stay at! When we first got to the hotel there was a man trying to suicide him self and...

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Graton Resort And Casino and Harrahs Latest Reviews

Recent published reviews
1

Was banned for life for a poker room dispute . They where very aggressive and didn't even hear what actually happened....

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1

Won $200.00 and never received my money. You kept putting it back into my account and I eventually spent it. I did not...

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2.2

Im jasmine thry know me thry kickd me out after 3 yrs of going there security said sorry we gotta part ways bit the...

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1

After several attempts and sending all the required documents I never got my 200.00 winnings. So Harrahs redeposited my...

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Graton Resort And Casino and Harrahs Products and Services

Most reviewed product and services
  • Graton Resort And Casino Security Guard (18 reviews)
  • Graton Resort And Casino Customer Care (12 reviews)
  • Graton Resort And Casino Rewards Program (3 reviews)
  • Harrahs Customer Care (32 reviews)
  • Harrahs Manager (24 reviews)
  • Harrahs Casino Game (15 reviews)