PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Granite Transformations and Home Depot as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Granite Transformations
Home Depot

Granite Transformations and Home Depot Overview

Total reviews
128
2543
Company responses
0
0
Issues resolved
4
28

Home Depot was first mentioned on PissedConsumer on Jun 14, 2007 and since then this brand received 2543 reviews. It is 2415 reviews more than Granite Transformations received since Aug 22, 2010. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Granite Transformations customer support team than with Home Depot customer service.

Granite Transformations and Home Depot Consumer Ratings

Rank
67 out of 1503 in Household Services category
59 out of 482 in Supermarkets and Malls category
Customer service
54 in category
62 in category
Staff
56 in category
41 in category
Product or Service Quality
44 in category
58 in category

Granite Transformations and Home Depot Rating Details

Customer service
2.5 (51 reviews)
1.5 (845 reviews)
Reviewer's quote

...I thought a company that boasts about their customer service would have workers honest enough to admit to damage that they had done. When I called the office I got the pleasure of speaking with Tammy. She was rude and couldn’t be bothered with this problem...

PissedConsumer631047

...KeShauna at the Measurement Center was entremely rude, had a smart mouth (so much for customer service). When I asked to speak to a manager, I was placed on hold and held there. I cancelled my order!..

PissedConsumer1772306
Staff
2.8 (47 reviews)
1.9 (698 reviews)
Reviewer's quote

This could have been no big deal if their office staff had the organization and guts to call and inform us the need to adjust the timeframe. I had to call/text Steve (the owner) repeatedly to get any sort of update and usually that took days to respond. For the amount of money that was paid to this...

Michael P

Because the carpet sales staff assured me several times that home depot have the11% rebate, I chose to buy their carpet and pads. Several times they told me it all qualified, one even did the math to shore i would get back over$200 on an $1850 order. After waiting over 3 months i finally get a...

PissedConsumer1767378
Product or Service Quality
2.6 (42 reviews)
2 (669 reviews)
Reviewer's quote

We were thrilled with the service and product for 15 months, and we even convinced our friends to use them. Then, at 16 months post-installation, a two inch crack appeared in our countertops. I spent four months calling and emailing Trend Transformations (our local outfit is no longer in business...

Francia

...Packaging weight which exceeds the product weight, it has the recycle symbol but none of it can be because it is plastic glued to paper, and the paper has a plastic veneer. Surely the bar code could be printed on the wall plate back and eliminate the package!..

Bill C

Granite Transformations and Home Depot Pros and Cons

Pros
  • Work done
  • Subcontractor juan was amazing
  • Service until a problem
  • Location of store
  • Location
  • Service at the store
Cons
  • Installation
  • Constant delays spanning 10 months to correct the project
  • Unprofessional owner
  • Lack of customer service
  • Customer service
  • Unwilling to fix problem

Granite Transformations and Home Depot Most Positive Reviews

Top rated reviews
5

Loved them, countertops looked great and they were a pleasure to work with

5

We bought a major appliance and were told that it was in stock. It was later delivered by home depot. (Delivery...

Granite Transformations and Home Depot Most Critical Reviews

Lowest rated reviews
1

After my wife worked with these people for 10 months they would not pay her for all of the sales that she produced and...

1

Twenty-six days ago, I traveled to the Home Depot store on Eureka Rd. in Taylor, Michigan and ordered a front storm...

Granite Transformations and Home Depot Latest Reviews

Recent published reviews
1

We loved Trend Transformations commitment to sustainability and made the decision to use this company rather than...

Read all 128 reviews
1

Home Depot measuring and flooring center has been a nightmare. First, when I made an appt for measurement, I was 35.00,...

Read all 2543 reviews

Granite Transformations and Home Depot Products and Services

Most reviewed product and services
  • Granite Transformations Countertop (13 reviews)
  • Granite Transformations Kitchen Remodeling (12 reviews)
  • Granite Transformations Installation (11 reviews)
  • Home Depot Customer Care (213 reviews)
  • Home Depot Delivery Service (158 reviews)
  • Home Depot Installation (149 reviews)