PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Grandmas Gift Shop and PatPat as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Grandmas Gift Shop
PatPat

Grandmas Gift Shop and PatPat Overview

Total reviews 229 1074
Company responses 0 0
Issues resolved 1 5

Grandmas Gift Shop and PatPat Consumer Ratings

Rank
87 out of 281 in Kids' Stores category
40 out of 281 in Kids' Stores category
Customer service
62 in category
31 in category
Delivery Service
59 in category
48 in category
Exchange, Refund and Cancellation Policy
54 in category
37 in category
Advertised vs Delivered
51 in category
35 in category

Grandmas Gift Shop and PatPat Rating Details

Customer service
1.1 (105 reviews)
1.6 (352 reviews)
Reviewer's quote

...I reached out and sent message to customer service, a guy responded saying you do have my purchase order and confirmation must be in my spam, No it is not! When will I receive my Xmas ornaments..

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...I called customer service and they were a huge help and said instead of returning the items I could get a voucher after sending them pictures. They were super helpful!..

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Delivery Service
1.1 (101 reviews)
1.5 (332 reviews)
Reviewer's quote

...They changed the delivery address and shipped them to the wrong address. After getting them the right shoe quit working after only 1/2 day. I contacted them five times via email and got either no reply or we cannot do anything about my order..

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Not yet got any call back from Patpat team I am not able to receive status of date of delivery and website showing it's already delivered Please ask your team to call me as soon as possible Otherwise cancel my order..

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Exchange, Refund and Cancellation Policy
1 (95 reviews)
1.6 (264 reviews)
Reviewer's quote

...on purchase date 9/29/20 nor an invoice in pkg with product "Wooden Bear Dress Up Toy" Had to go to computer home of company to get any info on return policy, no human to talk to. Never had a purchase order to refer to. The company wasted no time nor effort to bill my credit card...

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...I have never received confirmation or items!!! I would like items I ordered or a refund!..

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Advertised vs Delivered
1.2 (94 reviews)
1.7 (277 reviews)
Reviewer's quote

I purchased an outfit for my niece on June 4 and it was finally delivered July 28. Not only did it take 2 months to receive the item but it was not even what I ordered!..

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...They have even tried to tell me ask friends and family for the package WHEN IT HASNT EVEN BEEN DELIVERED ! I WANT MY MONEY AND SHOULD NOT BE BATTLING WITH THEM THIS LONG FOR THEIR MISHAP!..

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Grandmas Gift Shop and PatPat Pros and Cons

Pros
  • Adorable products
  • Non
  • Looks pretty online
  • Cute stuff
  • Good looking clothes
  • Well priced items
Cons
  • Getting no shipment or refund - getting ripped off
  • No accountability and now no contact
  • I do not like that it is impossible to contact them
  • Horrible customer service
  • Issues with delivery
  • Did not receive delivery

Grandmas Gift Shop and PatPat Most Positive Reviews

Top rated reviews
5

I order 3 cars that runs on walls ..I haven't received yet?

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5

I bought 8 outfits for my granddaughter, showing my daughter the site she ordered the same jacket and color so I need...

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3.5

Good experience overall, but you need to tell customers how long it takes to get their items

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5

Here are the pictures you asked for! I am extremely appreciative for the replacement (size small) of the striped dress a...

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Grandmas Gift Shop and PatPat Most Critical Reviews

Lowest rated reviews
1

This business is run out of China, and you are charged an currency exchange charge on your credit card and does NOT...

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1

Your site isn't working. At least not for me. I have tried to place my order of 16 pair of Christmas pajamas. Please con...

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1

I ordered a teething mitt November 23, 2017 and have not received it yet. Got no responses except it was in transit....

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1

I have emailed at least 8 times and called many times. Phone is disconnected and no one has responded to my email. I spe...

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Grandmas Gift Shop and PatPat Latest Reviews

Recent published reviews
1

First long delay
Received broken.
Will only replace with a video .
No return.
Very skeptical possible scam.

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No votes

Hi in my application of PatPat it says that my order arrived 5 hours ago and its not outside and that happened to my...

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1

Incredible delay in shipping....EVERYTHING FROM CHINA!!!!!!
Lets try to stay in North America!!!!

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No votes

I ordered stuffs and only saw that my status was cancelled

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Grandmas Gift Shop and PatPat Products and Services

Most reviewed product and services
  • Grandmas Gift Shop Shipping Service (42 reviews)
  • Patpat Shipping Service (167 reviews)
  • Patpat Clothing (49 reviews)