PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Keystone Rv and Grand Design Rv as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Keystone Rv

Keystone Rv

Has Verified Representatives
2.0
Keystone Rv
Grand Design Rv

Keystone Rv and Grand Design Rv Overview

Total reviews
1116
87
Company responses
181
0
Issues resolved
7
1

Keystone Rv and Grand Design Rv Consumer Ratings

Rank
47 out of 472 in Auto category
380 out of 4276 in Dealers category
Customer service
50 in category
253 in category
Product or Service Quality
64 in category
430 in category
Warranty
54 in category
303 in category
Value for money
50 in category
318 in category

Keystone Rv and Grand Design Rv Rating Details

Customer service
1.5 (449 reviews)
2.3 (37 reviews)
Reviewer's quote

They care NOTHING about their customers, they lie to them about the way these things are constructed, and they have NO CUSTOMER SERVICE !! They are nothing better than CROOKS !!! My 2014 Sprinter that I bought as a demo/leftover in Jan. of 2015. Cost me $35k I though it was a good deal, NOT !!!...

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Called GD customer service and sent numerous pics of the damage and the rusted screws. Never once did the cs rep make a comment about the screw hole or the rusted screws. His resolution to me was for me to take my RV into their GD authorized dealer to have it looked at before they would determine...

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Product or Service Quality
1.4 (423 reviews)
1.9 (35 reviews)
Reviewer's quote

...This is a company problem, and they should stand behind their product. Spending 55k on a trailer that looks this bad is a joke. This is an obvious flay and should be fixed at no charge to the customer..

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...We were very pleased with the customer service, at the time. All issues were immediately addressed quickly and with complete satisfaction. Things have changed..

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Warranty
1.4 (364 reviews)
2.2 (31 reviews)
Reviewer's quote

...I attempted to work with Keystone under their warranty and now 3 months later0 repairs. I live in my RV (construction project) and they want me to just drop it off for 3 days, pick it back up and wait on a phone call to bring it back for repairs. Unbelievable!!! This week I filed a BBB complaint..

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Where to start, bought this *** trailer in 2018 took it 7mines and parked it for the winter, Supposed to be 4 seasons and guess what, it's not. We had to run heaters throughout the winter both electricity and propane bills were huge. It is still not usable in the winter and we live in it full time....

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Value for money
1.6 (354 reviews)
2.4 (39 reviews)
Reviewer's quote

It is very disappointing to spend that much money on something that is either always in the shop or falling apart and the company doesn't want to fix what should be on them. Anytime you have a manufacturer's defect that should be on the manufacturer to fix - regardless of warranty. Known defects...

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...One of my reasons to buy GD was their advertisement of r value 40 . With missing insulation this can not be . I just hope other ceiling cut outs are not missing insulation...

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Keystone Rv and Grand Design Rv Pros and Cons

Pros
  • Layout of the camper
  • Layout of camper
  • Floor plan
  • Floorplans
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  • Helpfulness in dealing with problems
Cons
  • Customer service
  • Quality
  • Poor quality control
  • Quality control
  • Too many issues
  • Qulaity control and dealers pdi

Keystone Rv and Grand Design Rv Most Positive Reviews

Top rated reviews
5

Touch screen failure slide outs not working

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5

We purchased our 2017 Solitude one year ago. We have had some issues with the trailer, but like any camper, you will...

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5

Had a water leak inside wall new 2013 avalanche called keystone representative took info & told me to call mobile se...

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5

2017 Reflection 367bhs. Our camper is 1 year and 2 months old. Out of the 4 camper we have had in 20 years. With a...

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Keystone Rv and Grand Design Rv Most Critical Reviews

Lowest rated reviews
1

first time i took it out to camp it leaked it was 2 weeks old after they said are not warrented took it to another...

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1

To start with when I would tow it all the light fixtures would fall out and dangle by the wires they all were replaced....

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1

electric Stabilizer stands. wrong amperage. Motor not stabilized correct, wears out gear box. air conditioner trips fro...

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1

I think grand design is one of the poorest quality RV that anyone can buy. I have a 2015 grand design reflection I have...

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Keystone Rv and Grand Design Rv Latest Reviews

Recent published reviews
1.2

We bought our 3rd cougar in 2017, a 327res 5wheel. I can not believe that the left side is totally faded and the top of...

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No votes

Advertisement is a lie no quality bad serviceSmall fireplace no heat bad insulation gas line melted in the stove can adj...

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No votes

Dealer will not fix warranty work due to covid 19. Need some things fixed still.

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2.5

Where to start, bought this *** trailer in 2018 took it 7mines and parked it for the winter, Supposed to be 4 seasons an...

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Keystone Rv and Grand Design Rv Products and Services

Most reviewed product and services
  • Keystone Rv Rv (509 reviews)
  • Keystone Rv Rv Repair (34 reviews)
  • Keystone Rv Rv Warranty (20 reviews)
  • Grand Design Rv Rv (22 reviews)
  • Grand Design Rv Customer Care (8 reviews)
  • 2018 Grand Design Rv Reflection Rv (4 reviews)