PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Keystone Rv and Grand Design Rv as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Keystone Rv

Keystone Rv

Has Verified Representatives
2.0
Keystone Rv
Grand Design Rv

Keystone Rv and Grand Design Rv Overview

Total reviews 1183 110
Company responses 268 0
Issues resolved 8 2

Keystone Rv and Grand Design Rv Consumer Ratings

Rank
49 out of 477 in Auto category
392 out of 4511 in Dealers category
Customer service
58 in category
273 in category
Product or Service Quality
67 in category
445 in category
Warranty
56 in category
334 in category
Value for money
58 in category
344 in category

Keystone Rv and Grand Design Rv Rating Details

Customer service
1.5 (491 reviews)
2.2 (50 reviews)
Reviewer's quote

...We have kept it the roof caulked as the customer service rep instructed when we purchased it. Does anyone have any suggestions on how to contact someone to get in a class action suit?..

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... buying all was very pleasant and handled in a very professional and courteous and timely manner, but it seems that after u drive off the lot that is when the customer service stops, we really never had to take our 26 foot rv in, but our 33. 3 is in seguin now we took it in for a couple of recalls and our power cord stopped working they said the connector on the side where the cord plugs in was cracked, ...

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Product or Service Quality
1.4 (465 reviews)
1.9 (45 reviews)
Reviewer's quote

...With covid we have been staying in the RV and they know we have no where to go but have gone back to the beginning and are asking us to bring it into a service station. The ones we call say it would be 4 to 5 months for repairs. This entire industry is corrupt...

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Called GD customer service and sent numerous pics of the damage and the rusted screws. Never once did the cs rep make a comment about the screw hole or the rusted screws. His resolution to me was for me to take my RV into their GD authorized dealer to have it looked at before they would determine...

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Warranty
1.4 (401 reviews)
2 (44 reviews)
Reviewer's quote

I am first time buyer and find it hard to believe that while I had warranty never had a reminder to have seals checked ,only after I filed insurance claim they put blame on me. RV dealer was last people to put sky lights in due to hail damage and still got no reminder of seal repair. I like my...

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We bought a Grand Design 5th Wheel in June 2020 because of their reputation and warranty. I can tell you that they have very unprofessional warranty!! Yes there is always some little things with a new camper that need fixed but it is now the end of October, and they still don't have our camper...

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Value for money
1.6 (391 reviews)
2.3 (51 reviews)
Reviewer's quote

...Lot of money to pay for shoddy workmanship. I was contacted by Keystone and Camping World with no help. I have a local repair shop I go to now...

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...We want our money back. No Grand Design never..

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Keystone Rv and Grand Design Rv Pros and Cons

Pros
  • Layout of the camper
  • Layout of camper
  • Floor plan
  • Floorplans
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  • Love the lay out
Cons
  • Customer service
  • Quality
  • Poor quality control
  • Too many issues
  • Quality control
  • Number of issues on new unit

Keystone Rv and Grand Design Rv Most Positive Reviews

Top rated reviews
5

Touch screen failure slide outs not working

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5

We purchased our 2017 Solitude one year ago. We have had some issues with the trailer, but like any camper, you will...

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5

Had a water leak inside wall new 2013 avalanche called keystone representative took info & told me to call mobile se...

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5

2017 Reflection 367bhs. Our camper is 1 year and 2 months old. Out of the 4 camper we have had in 20 years. With a...

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Keystone Rv and Grand Design Rv Most Critical Reviews

Lowest rated reviews
1

first time i took it out to camp it leaked it was 2 weeks old after they said are not warrented took it to another...

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1

To start with when I would tow it all the light fixtures would fall out and dangle by the wires they all were replaced....

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1

electric Stabilizer stands. wrong amperage. Motor not stabilized correct, wears out gear box. air conditioner trips fro...

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1

I think grand design is one of the poorest quality RV that anyone can buy. I have a 2015 grand design reflection I have...

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Keystone Rv and Grand Design Rv Latest Reviews

Recent published reviews
No votes

Never did find a hose to stick into the antifreeze jugs. Put two gallons into the fresh water tanks and pumped into...

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1.2

We bought a Grand Design 5th Wheel in June 2020 because of their reputation and warranty. I can tell you that they have...

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3.5

Gel coat oxidation, decals discoloring. This has been going for 3 years.

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No votes

We bought our G-21 Toy hauler Grand Design Momentum 1.5 years ago and have had more time in the shop than we have used...

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Keystone Rv and Grand Design Rv Products and Services

Most reviewed product and services
  • Keystone Rv Rv (514 reviews)
  • Keystone Rv Rv Repair (35 reviews)
  • Keystone Rv Rv Warranty (22 reviews)
  • Grand Design Rv Rv (25 reviews)
  • 2018 Grand Design Rv Reflection Rv (4 reviews)
  • 2017 Grand Design Rv Imagine Rv (3 reviews)