PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Jayco and Grand Design Rv as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Jayco
Grand Design Rv

Jayco and Grand Design Rv Overview

Total reviews
390
83
Company responses
0
0
Issues resolved
3
1

Jayco was first mentioned on PissedConsumer on Jul 15, 2013 and since then this brand received 390 reviews. It is 307 reviews more than Grand Design Rv received since Jul 13, 2017. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Jayco customer support team and Grand Design Rv customer service.

Jayco and Grand Design Rv Consumer Ratings

Rank
544 out of 5343 in Dealers category
340 out of 5343 in Dealers category
Customer service
407 in category
214 in category
Product or Service Quality
456 in category
391 in category
Staff
338 in category
287 in category

According to consumer ratings and reviews, Grand Design Rv ranks 204 points higher in the Dealers category than Jayco. People gave Jayco 1.6 stars for Customer service criterion in Dealers category and it is 1348 points higher than the worst rated brand in this category. At the same time, Grand Design Rv was rated 2.3 stars for Customer service criterion in this category and it is 1541 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Grand Design Rv has a higher rating than Jayco. Regarding Staff criterion, consumers gave Jayco 2 stars and it is 81% greater than other in category. Grand Design Rv however was rated 2.4 stars and it is 84% greater than other in category.

Jayco and Grand Design Rv Rating Details

Customer service
1.6 (214 reviews)
2.3 (35 reviews)
Reviewer's quote

We bought our Jayco feather light in 2018 and floor in front of door discolored and Jayco will not authorize fixing as stating we had something on the floor which discolored it , it’s still under warranty . Picture attached

Linda

Called GD customer service and sent numerous pics of the damage and the rusted screws. Never once did the cs rep make a comment about the screw hole or the rusted screws. His resolution to me was for me to take my RV into their GD authorized dealer to have it looked at before they would determine...

Ilijah
Product or Service Quality
1.6 (203 reviews)
1.9 (33 reviews)
Reviewer's quote

I have been very dissatisfied with this Trailer and of Camping World with the worst customer service I've ever had. We wish we would never purchased from Jayco and Camping World. We also noticed the top of the front cap is fading and Camping World of New Mexico did not apply the sealer that we paid...

William J

I have a 2016 Grand Design 350 all the decals are cracking and wheel shirts are cracked. Only 3yrs old

Dennis K
Staff
2 (193 reviews)
2.4 (31 reviews)
Reviewer's quote

...Both the sales and service staff have been very courteous and very helpful. Initially my wife and I checked several other units but love our Jayco and will not hesitate to go back to (or recommend) Jolly Rogers RV for purchasing another Jayco. ..

PissedConsumer1067788

We bought our 2019 transcend brand new from Dixie RV, and began to travel full-time about six months ago. Since then, we have had numerous problems ranging from very serious, such as the gas line being kinked, to several aesthetic problems with the camper. Among our issues: most of our blinds have...

Shannon M

Jayco and Grand Design Rv Pros and Cons

Pros
  • Layout and decor of jayco
  • Floor plan layout
  • Warranty work was completed promptly
  • Floorplans
  • Read the review
  • Helpfulness in dealing with problems
Cons
  • Poor quality of construction
  • Poor quality
  • Customer service
  • Quality control
  • Too many issues
  • Qulaity control and dealers pdi

Jayco and Grand Design Rv Most Positive Reviews

Top rated reviews
5

There is Just no Build quality issues. Jayco still builds the best unit in the industry! 1) the grey water holding tank....

5

We purchased our 2017 Solitude one year ago. We have had some issues with the trailer, but like any camper, you will...

Jayco and Grand Design Rv Most Critical Reviews

Lowest rated reviews
1

We are having a big issue with hot water tank. Took it up to our dealer where the 5th wheel was bought 3 times. And...

1

To start with when I would tow it all the light fixtures would fall out and dangle by the wires they all were replaced....

Jayco and Grand Design Rv Latest Reviews

Recent published reviews
5

Company seems good. They have taken care of everything that the local RV dealer asked them to fix (for us). Problem is t...

Read all 390 reviews
4.6

We own 2019---230 RL 150 series fifth wheel. Almost a year of camping now and about 8 thousand miles of travel. Only...

Read all 83 reviews

Jayco and Grand Design Rv Products and Services

Most reviewed product and services
  • Jayco Rv (133 reviews)
  • Jayco Rv Repair (18 reviews)
  • Jayco Trailer (14 reviews)
  • Grand Design Rv Rv (20 reviews)
  • Grand Design Rv Customer Care (8 reviews)
  • 2018 Grand Design Rv Reflection Rv (4 reviews)