PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Jayco and Grand Design Rv as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Jayco
Grand Design Rv

Jayco and Grand Design Rv Overview

Total reviews
409
94
Company responses
0
0
Issues resolved
3
1

Jayco and Grand Design Rv Consumer Ratings

Rank
619 out of 4335 in Dealers category
377 out of 4335 in Dealers category
Customer service
450 in category
256 in category
Product or Service Quality
509 in category
428 in category
Value for money
497 in category
322 in category
Price Affordability
448 in category
230 in category

Jayco and Grand Design Rv Rating Details

Customer service
1.6 (227 reviews)
2.3 (41 reviews)
Reviewer's quote

...I actually expected customer service to come through with some sort of compensation for our time and out of pocket expense fixing/averting problems. To their credit, Jayco and the dealership have fixed every issue we've had. Thank God they have a good warranty - because you need it...

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Called GD customer service and sent numerous pics of the damage and the rusted screws. Never once did the cs rep make a comment about the screw hole or the rusted screws. His resolution to me was for me to take my RV into their GD authorized dealer to have it looked at before they would determine...

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Product or Service Quality
1.6 (212 reviews)
2 (38 reviews)
Reviewer's quote

...I have tried to call the warrenty dept, customer service, and even the main office number for Jayco. A lady by the name of Anita was suppose to help us resolve these issues, but that to was just lip service. They won't return phone calls or emails...

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...We were very pleased with the customer service, at the time. All issues were immediately addressed quickly and with complete satisfaction. Things have changed..

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Value for money
1.8 (195 reviews)
2.5 (43 reviews)
Reviewer's quote

Purchasing a new RV in the fall/winter may save you money but it does not save you time or frustration. We understand the POLICY is approval is required from Jayco to have the warrantee work done, before the dealer can order the parts. Then we have to wait for the parts to arrive before we can even...

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...We want our money back. No Grand Design never..

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Price Affordability
2.5 (187 reviews)
3 (38 reviews)
Reviewer's quote

...Oh no we have to give you trade price not what you paid. Off to leagal counsel. What a disapointment...

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...I know it was my fault and I have to pay the price and will be more careful in the future. Not having parts available seems to be unbelievable. I think a company that builds campers should have parts available for repairs and ready to ship when ordered...

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Jayco and Grand Design Rv Pros and Cons

Pros
  • Layout and decor of jayco
  • Warranty work was completed promptly
  • Floor plan layout
  • Floorplans
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  • Helpfulness in dealing with problems
Cons
  • Poor quality of construction
  • Build quality
  • Poor quality
  • Quality control
  • Too many issues
  • Qulaity control and dealers pdi

Jayco and Grand Design Rv Most Positive Reviews

Top rated reviews
5

There is Just no Build quality issues. Jayco still builds the best unit in the industry! 1) the grey water holding tank....

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5

We purchased our 2017 Solitude one year ago. We have had some issues with the trailer, but like any camper, you will...

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5

We have yet to live a week in our new fiver. Generally we love it. Everything truly is functional and working EXCEPT 1)B...

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5

2017 Reflection 367bhs. Our camper is 1 year and 2 months old. Out of the 4 camper we have had in 20 years. With a...

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Jayco and Grand Design Rv Most Critical Reviews

Lowest rated reviews
1

We are having a big issue with hot water tank. Took it up to our dealer where the 5th wheel was bought 3 times. And...

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1

To start with when I would tow it all the light fixtures would fall out and dangle by the wires they all were replaced....

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1

This is my brand new jayco pinnacle Rv bought in January 2015 it is also a 2015 Rv after one trip you can see how big...

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1

I think grand design is one of the poorest quality RV that anyone can buy. I have a 2015 grand design reflection I have...

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Jayco and Grand Design Rv Latest Reviews

Recent published reviews
2

We bought a brand new 2019 Jayco Greyhawk. We thought buying new and buying from Jayco would be an upgrade from our...

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1

2021 Transcend water flooded the camper from a water line that was not tightened at the manufacturer. We had it for 34...

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1.5

I own a 2018 330rsts that I bought new, Every time we used it we had problems, fridge not working, lights falling from...

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No votes

My rubber roof is blistering on my 2015 Reflection. This is just one of many problems I have encountered with this unit....

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Jayco and Grand Design Rv Products and Services

Most reviewed product and services
  • Jayco Rv (134 reviews)
  • Jayco Rv Repair (18 reviews)
  • Jayco Trailer (16 reviews)
  • Grand Design Rv Rv (22 reviews)
  • Grand Design Rv Customer Care (8 reviews)
  • 2018 Grand Design Rv Reflection Rv (4 reviews)