PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Grand Design Rv and Jayco as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Grand Design Rv
Jayco

Grand Design Rv and Jayco Overview

Total reviews 112 428
Company responses 0 0
Issues resolved 2 3

Grand Design Rv and Jayco Consumer Ratings

Rank
434 out of 4544 in Dealers category
753 out of 4544 in Dealers category
Value for money
349 in category
519 in category
Customer service
279 in category
471 in category
Price Affordability
400 in category
472 in category
Product or Service Quality
451 in category
532 in category

Grand Design Rv and Jayco Rating Details

Value for money
2.3 (52 reviews)
1.8 (206 reviews)
Reviewer's quote

...They either need to fix it or give me my money back and we will find something else. It's November and they are just getting things fixed from when we bought it. Didn't get to use it for any camping this summer..

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We want nothing more than to enjoy the product that we spent $70,000+ of our hard earned money on and are more than happy to work with Mr. Bontager and company to resolve this but we will no continue to be ignored. Sincerely, Robert and Star Shifflett owners of Traveling Nightmare aka 2019 Jayco...

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Customer service
2.1 (52 reviews)
1.6 (239 reviews)
Reviewer's quote

... buying all was very pleasant and handled in a very professional and courteous and timely manner, but it seems that after u drive off the lot that is when the customer service stops, we really never had to take our 26 foot rv in, but our 33. 3 is in seguin now we took it in for a couple of recalls and our power cord stopped working they said the connector on the side where the cord plugs in was cracked, ...

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...However, Jayco Customer Service said nope! We're on our own. The table was installed with screws that were too long and cut the linoleum when the slide was activated. The second issue is the trim around the cabinet is separating on the inside curves...

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Price Affordability
2.9 (47 reviews)
2.4 (200 reviews)
Reviewer's quote

...I know it was my fault and I have to pay the price and will be more careful in the future. Not having parts available seems to be unbelievable. I think a company that builds campers should have parts available for repairs and ready to ship when ordered...

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...Oh no we have to give you trade price not what you paid. Off to leagal counsel. What a disapointment...

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Product or Service Quality
1.9 (46 reviews)
1.6 (224 reviews)
Reviewer's quote

Called GD customer service and sent numerous pics of the damage and the rusted screws. Never once did the cs rep make a comment about the screw hole or the rusted screws. His resolution to me was for me to take my RV into their GD authorized dealer to have it looked at before they would determine...

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...Ive called customer service and they finally got back with me 2 weeks later all Samatha could tell me is the parts would arrive at Jayco on October 22 but then she couldnt tell me when theyll ship to the dealers. She also couldnt tell me if it was all the parts or just one part. I need answers!..

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Grand Design Rv and Jayco Pros and Cons

Pros
  • Floorplans
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  • Love the lay out
  • Layout and decor of jayco
  • Floor plan layout
  • Warranty work was completed promptly
Cons
  • Too many issues
  • Quality control
  • Number of issues on new unit
  • Customer service
  • Poor quality of construction
  • Poor quality

Grand Design Rv and Jayco Most Positive Reviews

Top rated reviews
5

We purchased our 2017 Solitude one year ago. We have had some issues with the trailer, but like any camper, you will...

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5

There is Just no Build quality issues. Jayco still builds the best unit in the industry! 1) the grey water holding tank....

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5

2017 Reflection 367bhs. Our camper is 1 year and 2 months old. Out of the 4 camper we have had in 20 years. With a...

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5

We have yet to live a week in our new fiver. Generally we love it. Everything truly is functional and working EXCEPT 1)B...

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Grand Design Rv and Jayco Most Critical Reviews

Lowest rated reviews
1

To start with when I would tow it all the light fixtures would fall out and dangle by the wires they all were replaced....

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1

We are having a big issue with hot water tank. Took it up to our dealer where the 5th wheel was bought 3 times. And...

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1

I think grand design is one of the poorest quality RV that anyone can buy. I have a 2015 grand design reflection I have...

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1

This is my brand new jayco pinnacle Rv bought in January 2015 it is also a 2015 Rv after one trip you can see how big...

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Grand Design Rv and Jayco Latest Reviews

Recent published reviews
1

AngryBought a new GD Solitude in June.
Had bubbles and soft spots in the roof. Dealer said they would turn it into warr...

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1

I have a Jayco Alante Motorhome. Its a 2016 that we bought brand new in 2017. The fabric on the reclining sofa is...

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2.5

We purchased this trailer September 2019 it is a 2020 model.
In one year we have use the trailer 6 times, traveling about...

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1.6

Many multiple issues, dealership say they fix and don't making multiple return trips. Our slide leaks and kitchen...

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Grand Design Rv and Jayco Products and Services

Most reviewed product and services
  • Grand Design Rv Rv (26 reviews)
  • 2018 Grand Design Rv Reflection Rv (4 reviews)
  • 2017 Grand Design Rv Imagine Rv (3 reviews)
  • Jayco Rv (137 reviews)
  • Jayco Rv Repair (19 reviews)
  • Jayco Trailer (17 reviews)