PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Heartland Rvs and Grand Design Rv as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Heartland Rvs
Grand Design Rv

Heartland Rvs and Grand Design Rv Overview

Total reviews
485
93
Company responses
0
0
Issues resolved
1
1

Heartland Rvs and Grand Design Rv Consumer Ratings

Rank
767 out of 4296 in Dealers category
356 out of 4296 in Dealers category
Customer service
466 in category
254 in category
Product or Service Quality
549 in category
421 in category
Price Affordability
495 in category
230 in category
Value for money
542 in category
304 in category

Heartland Rvs and Grand Design Rv Rating Details

Customer service
1.6 (234 reviews)
2.3 (40 reviews)
Reviewer's quote

So let me move on to Heartland's excellent customer service (sarcasm). When I encountered the first problem (thermostat), I was informed that the warranty requires that I bring the RV back to the dealer, which is 120 miles from where I live. As stated earlier, I'm living in the RV while I build, so...

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Called GD customer service and sent numerous pics of the damage and the rusted screws. Never once did the cs rep make a comment about the screw hole or the rusted screws. His resolution to me was for me to take my RV into their GD authorized dealer to have it looked at before they would determine...

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Product or Service Quality
1.4 (223 reviews)
2 (37 reviews)
Reviewer's quote

Re: 2020 Heartland Mallaerd M33 Contract is in James Simmons name with me as a contract and approved person to take care of service issues with unit. When purchased has issues with the unit. The first month we had to have serviced because default light should come on when using the hot water...

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...We were very pleased with the customer service, at the time. All issues were immediately addressed quickly and with complete satisfaction. Things have changed..

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Price Affordability
2.2 (196 reviews)
3 (38 reviews)
Reviewer's quote

We bought a Heartland Big Horn 3950 Fl at the end of 2019 for an $80,000 price tag. The day after delivery, the backend filled with 300lbs of saggy iced insulation. The door sticks and has never worked properly, many times we are stuck in or outside, and we can't seem to get the issue repaired...

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...I know it was my fault and I have to pay the price and will be more careful in the future. Not having parts available seems to be unbelievable. I think a company that builds campers should have parts available for repairs and ready to ship when ordered...

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Value for money
1.6 (193 reviews)
2.5 (42 reviews)
Reviewer's quote

...as our 1 year warranty expired in June we have been Rvers foe 13 years never had these issues with other brands please don’t spend such a great amount of money on This...

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...One of my reasons to buy GD was their advertisement of r value 40 . With missing insulation this can not be . I just hope other ceiling cut outs are not missing insulation...

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Heartland Rvs and Grand Design Rv Pros and Cons

Pros
  • Floor plan
  • Good sales people
  • Floor plan and the options
  • Floorplans
  • Read the review
  • Helpfulness in dealing with problems
Cons
  • Customer service
  • Purchase was a mistake
  • Quality
  • Quality control
  • Too many issues
  • Qulaity control and dealers pdi

Heartland Rvs and Grand Design Rv Most Positive Reviews

Top rated reviews
5

Bought a 2015 Heartland Big Country 5th wheel a little over a month ago. The "Love Seat" didn't recline but maybe 2 "...

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5

We purchased our 2017 Solitude one year ago. We have had some issues with the trailer, but like any camper, you will...

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5

It just keeps getting worse, everyday since day one things are wrong, now with 4 lights over seating area I only have 1...

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5

2017 Reflection 367bhs. Our camper is 1 year and 2 months old. Out of the 4 camper we have had in 20 years. With a...

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Heartland Rvs and Grand Design Rv Most Critical Reviews

Lowest rated reviews
1

Have had this camper just over a year, took it out twice 1st year due to constraints...while my daughter and her...

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1

To start with when I would tow it all the light fixtures would fall out and dangle by the wires they all were replaced....

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1

Our trailer had gone to heartland for "warranty work" and upon returning now has more issues than when it left, upon...

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1

I think grand design is one of the poorest quality RV that anyone can buy. I have a 2015 grand design reflection I have...

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Heartland Rvs and Grand Design Rv Latest Reviews

Recent published reviews
2

Re: 2020 Heartland Mallaerd M33
Contract is in James Simmons name with me as a contract and approved person to take care...

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No votes

My rubber roof is blistering on my 2015 Reflection. This is just one of many problems I have encountered with this unit....

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5

I Heartland was very responsive to my issue and assisted me right away. I couldnt be more happier with them

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No votes

Representative answered my questions completely and accurately.

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Heartland Rvs and Grand Design Rv Products and Services

Most reviewed product and services
  • Heartland Rvs Rv (164 reviews)
  • Heartland Rvs Repair (15 reviews)
  • Heartland Rvs Rv Repair (11 reviews)
  • Grand Design Rv Rv (22 reviews)
  • Grand Design Rv Customer Care (8 reviews)
  • 2018 Grand Design Rv Reflection Rv (4 reviews)