PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Heartland Rvs and Grand Design Rv as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Heartland Rvs
Grand Design Rv

Heartland Rvs and Grand Design Rv Overview

Total reviews 495 116
Company responses 0 0
Issues resolved 1 2

Heartland Rvs and Grand Design Rv Consumer Ratings

Rank
809 out of 4310 in Dealers category
398 out of 4310 in Dealers category
Customer service
491 in category
279 in category
Product or Service Quality
581 in category
443 in category
Price Affordability
536 in category
407 in category
Value for money
582 in category
354 in category

Heartland Rvs and Grand Design Rv Rating Details

Customer service
1.5 (241 reviews)
2.2 (55 reviews)
Reviewer's quote

...Poor customer service and workmanship. Wish I would have read these reviews prior to my purchase. Now Im stuck for 10 years with an unusable trailer..

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...Automated customer service line is a joke. I was even given a code for the person I needed to talk to and kept getting put back on hold. Something wrong with the system...

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Product or Service Quality
1.4 (227 reviews)
2 (49 reviews)
Reviewer's quote

Purchased a brand new 2020 heartland prowler on June 18 it is now been in the service center for four weeks getting repairs this is very unacceptable I bought a brand new camper to avoid someone elses junk little did I know I purchased brand new junk heartland will not answer me to get this worked...

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...Now they won't stand behind their product. They either need to fix it or give me my money back and we will find something else. It's November and they are just getting things fixed from when we bought it...

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Price Affordability
2.2 (203 reviews)
2.9 (48 reviews)
Reviewer's quote

We bought a Heartland Big Horn 3950 Fl at the end of 2019 for an $80,000 price tag. The day after delivery, the backend filled with 300lbs of saggy iced insulation. The door sticks and has never worked properly, many times we are stuck in or outside, and we can't seem to get the issue repaired...

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...I know it was my fault and I have to pay the price and will be more careful in the future. Not having parts available seems to be unbelievable. I think a company that builds campers should have parts available for repairs and ready to ship when ordered...

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Value for money
1.6 (201 reviews)
2.3 (54 reviews)
Reviewer's quote

...Besides, I'd be out more money doing that than if I replaced the thermostat. In Heartland's defense, in this one instance, they decided to mail me a replacement thermostat for free, instead of requiring me bring the RV to them. I installed it and same problem; the settings jump around like crazy...

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...We want our money back. No Grand Design never..

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Heartland Rvs and Grand Design Rv Pros and Cons

Pros
  • Floor plan
  • Good sales people
  • Floor plan and the options
  • Floorplans
  • Read the review
  • Love the lay out
Cons
  • Customer service
  • Purchase was a mistake
  • Quality
  • Too many issues
  • Quality control
  • Number of issues on new unit

Heartland Rvs and Grand Design Rv Most Positive Reviews

Top rated reviews
5

Bought a 2015 Heartland Big Country 5th wheel a little over a month ago. The "Love Seat" didn't recline but maybe 2 "...

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5

We purchased our 2017 Solitude one year ago. We have had some issues with the trailer, but like any camper, you will...

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5

It just keeps getting worse, everyday since day one things are wrong, now with 4 lights over seating area I only have 1...

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5

2017 Reflection 367bhs. Our camper is 1 year and 2 months old. Out of the 4 camper we have had in 20 years. With a...

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Heartland Rvs and Grand Design Rv Most Critical Reviews

Lowest rated reviews
1

Have had this camper just over a year, took it out twice 1st year due to constraints...while my daughter and her...

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1

To start with when I would tow it all the light fixtures would fall out and dangle by the wires they all were replaced....

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1

Our trailer had gone to heartland for "warranty work" and upon returning now has more issues than when it left, upon...

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1

I think grand design is one of the poorest quality RV that anyone can buy. I have a 2015 grand design reflection I have...

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Heartland Rvs and Grand Design Rv Latest Reviews

Recent published reviews
2.7

2018 bighorn fifth wheel 5 different locations on it the sides have delamination and a crack.. We have a 5 year...

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2.2

We bought the unit in 2016. There was no ladder to get up on roof so we did not inspect it thinking a company with such...

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No votes

How do I access my furnace 2018 prowler lynx 32Lx

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3.8

Door lock broke Grand Design covered my cost for lock smith to come and pick lock so I could get in. The dealer...

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Heartland Rvs and Grand Design Rv Products and Services

Most reviewed product and services
  • Heartland Rvs Rv (165 reviews)
  • Heartland Rvs Repair (15 reviews)
  • Heartland Rvs Rv Repair (11 reviews)
  • Grand Design Rv Rv (27 reviews)
  • 2018 Grand Design Rv Reflection Rv (4 reviews)
  • 2017 Grand Design Rv Imagine Rv (3 reviews)