PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Grand Design Rv and Heartland Rvs as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Grand Design Rv
Heartland Rvs

Grand Design Rv and Heartland Rvs Overview

Total reviews 117 496
Company responses 0 0
Issues resolved 2 1

Grand Design Rv and Heartland Rvs Consumer Ratings

Rank
396 out of 4309 in Dealers category
809 out of 4309 in Dealers category
Customer service
283 in category
493 in category
Value for money
359 in category
586 in category
Product or Service Quality
447 in category
583 in category
Price Affordability
409 in category
538 in category

Grand Design Rv and Heartland Rvs Rating Details

Customer service
2.1 (56 reviews)
1.5 (243 reviews)
Reviewer's quote

...Automated customer service line is a joke. I was even given a code for the person I needed to talk to and kept getting put back on hold. Something wrong with the system...

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...Poor customer service and workmanship. Wish I would have read these reviews prior to my purchase. Now Im stuck for 10 years with an unusable trailer..

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Value for money
2.3 (55 reviews)
1.6 (203 reviews)
Reviewer's quote

...They either need to fix it or give me my money back and we will find something else. It's November and they are just getting things fixed from when we bought it. Didn't get to use it for any camping this summer..

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...Besides, I'd be out more money doing that than if I replaced the thermostat. In Heartland's defense, in this one instance, they decided to mail me a replacement thermostat for free, instead of requiring me bring the RV to them. I installed it and same problem; the settings jump around like crazy...

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Product or Service Quality
2 (50 reviews)
1.4 (229 reviews)
Reviewer's quote

...ll was very pleasant and handled in a very professional and courteous and timely manner, but it seems that after u drive off the lot that is when the customer service stops, we really never had to take our 26 foot rv in, but our 33. 3 is in seguin now we took it in for a couple of recalls and our power cord stopped working they said the connector on the side where the cord plugs in was cracked, we have only used ...

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...Heartland makes a beautiful camper and they look high quality but do not be fooled. They are pure garbage. This company does not stand behind their product and I encourage a different manufacturer...

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Price Affordability
2.9 (49 reviews)
2.2 (205 reviews)
Reviewer's quote

...I know it was my fault and I have to pay the price and will be more careful in the future. Not having parts available seems to be unbelievable. I think a company that builds campers should have parts available for repairs and ready to ship when ordered...

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We bought a Heartland Big Horn 3950 Fl at the end of 2019 for an $80,000 price tag. The day after delivery, the backend filled with 300lbs of saggy iced insulation. The door sticks and has never worked properly, many times we are stuck in or outside, and we can't seem to get the issue repaired...

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Grand Design Rv and Heartland Rvs Pros and Cons

Pros
  • Floorplans
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  • Love the lay out
  • Floor plan
  • Good sales people
  • Floor plan and the options
Cons
  • Too many issues
  • Quality control
  • Number of issues on new unit
  • Customer service
  • Purchase was a mistake
  • Quality

Grand Design Rv and Heartland Rvs Most Positive Reviews

Top rated reviews
5

We purchased our 2017 Solitude one year ago. We have had some issues with the trailer, but like any camper, you will...

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5

Bought a 2015 Heartland Big Country 5th wheel a little over a month ago. The "Love Seat" didn't recline but maybe 2 "...

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5

2017 Reflection 367bhs. Our camper is 1 year and 2 months old. Out of the 4 camper we have had in 20 years. With a...

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5

It just keeps getting worse, everyday since day one things are wrong, now with 4 lights over seating area I only have 1...

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Grand Design Rv and Heartland Rvs Most Critical Reviews

Lowest rated reviews
1

To start with when I would tow it all the light fixtures would fall out and dangle by the wires they all were replaced....

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1

Have had this camper just over a year, took it out twice 1st year due to constraints...while my daughter and her...

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1

I think grand design is one of the poorest quality RV that anyone can buy. I have a 2015 grand design reflection I have...

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1

Our trailer had gone to heartland for "warranty work" and upon returning now has more issues than when it left, upon...

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Grand Design Rv and Heartland Rvs Latest Reviews

Recent published reviews
1.6

First night using Imagine 2970RL (2021)water heater never worked! been at dealer for 10 weeks now and told still...

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1

I am the disgruntled owner of a 2017 Road Warrior RW 362 toyhauler. Camper is now 3 years old, one year ago I noticed...

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2.2

We bought the unit in 2016. There was no ladder to get up on roof so we did not inspect it thinking a company with such...

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2.7

2018 bighorn fifth wheel 5 different locations on it the sides have delamination and a crack.. We have a 5 year...

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Grand Design Rv and Heartland Rvs Products and Services

Most reviewed product and services
  • Grand Design Rv Rv (27 reviews)
  • 2018 Grand Design Rv Reflection Rv (4 reviews)
  • 2017 Grand Design Rv Imagine Rv (3 reviews)
  • Heartland Rvs Rv (165 reviews)
  • Heartland Rvs Repair (15 reviews)
  • Heartland Rvs Rv Repair (11 reviews)