PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Grand Circle Travel and Viking Cruises as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Viking Cruises

Viking Cruises

Has Verified Representatives
3.5
Grand Circle Travel
Viking Cruises

Grand Circle Travel and Viking Cruises Overview

Total reviews
70
145
Company responses
0
105
Issues resolved
2
8

Grand Circle Travel and Viking Cruises Consumer Ratings

Rank
7 out of 165 in Cruises and Ships category
4 out of 165 in Cruises and Ships category
Customer service
6 in category
16 in category
Exchange, Refund and Cancellation Policy
7 in category
14 in category
Website
11 in category
12 in category
Price Affordability
5 in category
18 in category

Grand Circle Travel and Viking Cruises Rating Details

Customer service
2.3 (19 reviews)
1.8 (72 reviews)
Reviewer's quote

Obviously, we would not continue to book trips with these companies if we were not very pleased with the service, the food, the itinerarys, the tour directors, and all of the aspects that make up a trip. When I read some of the complaints, I wonder if the person is one of those that can find fault...

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We have been trying to work with Viking customer service representatives, with little success and much frustration. We just returned from a rather unfortunate experience on the Viking Embla, Passage to Eastern Europe, July 23 July, 2019 to 31 July 2019. We had been looking forward to our first...

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Exchange, Refund and Cancellation Policy
1.9 (19 reviews)
1.7 (57 reviews)
Reviewer's quote

...We were told they would refund us the full amount minus a cancellation fee of 600$, in 7-10 days. To date, we have not received a penny. Beware of dealing with this company..

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...Cruise cancelled due to Covid, we were offered refund or voucher for 125% to next cruise. We promptly booked another cruise for the end of August 2020, taking the voucher. Now our 2nd cruise was cancelled and Viking is refusing to give us a refund...

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Website
3 (18 reviews)
3 (55 reviews)
Reviewer's quote

told us they would get cash refund minus processing fee almost 400 dollars expect a check in 30 to 60 days i called after 70 and was told they changed their policy and only gave a credit toward another trip I was lid to and they stole my money

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Somehow I ended up sending an E-mail to Viking through this website. I did receive a personal phone call from a Viking rep and after a pleasant conversation about Viking ( with whom I have done three fabulous cruises) I was assured my suggestion would be passed on to the excursion desk. My only...

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Price Affordability
3.1 (17 reviews)
2.4 (58 reviews)
Reviewer's quote

Grand Circle Tour had a cancellation policy in place when we went into contract with them in January of 2020 and we cancelled due to the virus and then they actually cancelled the trip as well. We expected to pay the cancellation fee of $600 and received an email from them stating that they would...

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For our short visit to France I was talked into upgrading our cabin which actually increased the price by quite a bit. At the time of booking I did ask does this include the non optional excursions and gratuities and I am sure I was told yes. Every piece of paper thereafter appeared to be standard...

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Grand Circle Travel and Viking Cruises Pros and Cons

Pros
  • Several trips i had taken
  • Good destinations
  • Taken 7 trips with this company
  • Staff
  • Food
  • Staff on the ship
Cons
  • Customer service
  • Renegged on their word about a full refund
  • Huge rip off
  • Treatment of customer
  • Customer service
  • Worst customer service

Grand Circle Travel and Viking Cruises Most Positive Reviews

Top rated reviews
5

There is currently no single supplement; the ships, food and crew are top-notch as are the guides (who all speak...

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5

I submitted an earlier review of this 2- day extension of our Viking Star cruise and the Hilton Stucky hotel but need to...

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5

We have traveled with Grand Circle and Overseas Adventure, 38 trips in ten years. Obviously, we would not continue to...

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5

I could not be happier with Viking; the staff was awesome; Barbara Cruz, JoAna Guimaracs, and Leonie Hendry plus all...

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Grand Circle Travel and Viking Cruises Most Critical Reviews

Lowest rated reviews
1

I feel strongly that this company is untrustworthy. I changed a reservation for one trip for another within the time...

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1

Had booked a Viking River Cruise for two (Danube Waltz) far in advance for cruise to start on 10/11/15 from Passau to B...

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1

Grand Circle continues to advertise actively for Egypt trip full well knowing it is sold out until October 2021and then...

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1

I have spent $14,000 for a trip from Barcelona to Bergen Norway. My wife & I are over 70yrs old & expected this trip to...

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Grand Circle Travel and Viking Cruises Latest Reviews

Recent published reviews
2.6

We had scheduled at trip with Grand Circle Cruise this coming August - we called to cancel due to Covid in March 2020....

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1

They will only give you a future voucher. I made a reservation, and they took a deposit and told me that I could cancel...

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No votes

I have traveled with GCT, OAT, and on their River Cruises a total of 33 times and never had any problems. I was...

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2.9

Our original cruise was booked for April 2020 (we had booked & paid in full two years prior). Cruise cancelled due...

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Grand Circle Travel and Viking Cruises Products and Services

Most reviewed product and services
  • Grand Circle Travel Tour (8 reviews)
  • Grand Circle Travel Cruise Booking (6 reviews)
  • Grand Circle Travel Spain And Portugal In Depth Tour (3 reviews)
  • Viking Cruises Cruise (51 reviews)
  • Viking Cruises Customer Care (20 reviews)
  • Viking Cruises Cruise Booking (11 reviews)