PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Trafalgar Tours and Grand Circle Travel as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Trafalgar Tours
Grand Circle Travel

Trafalgar Tours and Grand Circle Travel Overview

Total reviews
190
70
Company responses
0
0
Issues resolved
2
2

Trafalgar Tours and Grand Circle Travel Consumer Ratings

Rank
23 out of 315 in Travel category
7 out of 165 in Cruises and Ships category
Customer service
17 in category
6 in category
Price Affordability
24 in category
5 in category
Website
22 in category
11 in category
Diversity of Products or Services
13 in category
5 in category

Trafalgar Tours and Grand Circle Travel Rating Details

Customer service
2.2 (100 reviews)
2.3 (19 reviews)
Reviewer's quote

I was told by a Trafalgars customer service representative that it was not Trafalgars policy to issue refunds. However, I could file a claim with travel insurance (Aon Affinity) to try to get my money back. However, after receiving and reviewing the paperwork, there were only five specific options...

Read full review

Obviously, we would not continue to book trips with these companies if we were not very pleased with the service, the food, the itinerarys, the tour directors, and all of the aspects that make up a trip. When I read some of the complaints, I wonder if the person is one of those that can find fault...

Read full review
Price Affordability
2.5 (81 reviews)
3.1 (17 reviews)
Reviewer's quote

It is ridiculous that a company can cancel a trip, hold your money towards a future trip AND not even guarantee the same trip at the same price. Touting themselves on their 100 year anniversary, while the money the hold could be needed for food, bills, medicine NOW..

Read full review

We had scheduled at trip with Grand Circle Cruise this coming August - we called to cancel due to Covid in March 2020. We were told they would refund us the full amount minus a cancellation fee of 600$, in 7-10 days. To date, we have not received a penny. Beware of dealing with this company.

Read full review
Website
2.7 (77 reviews)
3 (18 reviews)
Reviewer's quote

...Note that in their website they rave about the beauty of the park. We were lucky we had arrived to Madrid before the tour began and were able to enjoy the park..

Read full review

told us they would get cash refund minus processing fee almost 400 dollars expect a check in 30 to 60 days i called after 70 and was told they changed their policy and only gave a credit toward another trip I was lid to and they stole my money

Read full review
Diversity of Products or Services
2.8 (75 reviews)
3.4 (17 reviews)
Reviewer's quote

... had Trafalgar must not put people in such stress even before their vacation started I have no good word to say about this travel agency They talk big but the services are not what they claim I will think twice now to travel with Trafalgar again....

Read full review

Grand Circle lied to us.They are a bunch of theives.Are they going out of business.I think it is class action lawsuit time

Read full review

Trafalgar Tours and Grand Circle Travel Pros and Cons

Pros
  • Sites we visited
  • Seeing so much in a short period of time
  • Tour leadr
  • Several trips i had taken
  • Good destinations
  • Taken 7 trips with this company
Cons
  • Tour director
  • Customer service
  • Meals
  • Customer service
  • Renegged on their word about a full refund
  • Huge rip off

Trafalgar Tours and Grand Circle Travel Most Positive Reviews

Top rated reviews
5

I have just booked my tenth tour with Trafalgar and have never had a bad Trafalgar guide. As a matter of fact, the tour...

Read full review
5

There is currently no single supplement; the ships, food and crew are top-notch as are the guides (who all speak...

Read full review
5

Well, the European Whirl really lived up to its name - you are always on the go - very early starts and late finishes an...

Read full review
5

We have traveled with Grand Circle and Overseas Adventure, 38 trips in ten years. Obviously, we would not continue to...

Read full review

Trafalgar Tours and Grand Circle Travel Most Critical Reviews

Lowest rated reviews
1

My sister and I took our grand-daughters to Paris in July 2013. The hotel was under construction. There were paint smell...

Read full review
1

I feel strongly that this company is untrustworthy. I changed a reservation for one trip for another within the time...

Read full review
1

After a long day travelling and sightseeing our group of 5 arrived at the Doubletree Hotel Memphis 5th September for 2...

Read full review
1

Grand Circle continues to advertise actively for Egypt trip full well knowing it is sold out until October 2021and then...

Read full review

Trafalgar Tours and Grand Circle Travel Latest Reviews

Recent published reviews
No votes

Requested a refund due to cancellation of travel plans because of COVID-19 pandemic. I am now being told that because...

Read full review
2.6

We had scheduled at trip with Grand Circle Cruise this coming August - we called to cancel due to Covid in March 2020....

Read full review
1.4

My husband and I booked a Trafalgar Tour "Best of Portugal" on 1/3/2020 .The tour was set for April 28th 2020 and...

Read full review
No votes

I have traveled with GCT, OAT, and on their River Cruises a total of 33 times and never had any problems. I was...

Read full review

Trafalgar Tours and Grand Circle Travel Products and Services

Most reviewed product and services
  • Trafalgar Tours Tour (50 reviews)
  • Trafalgar Tours Tour Booking (14 reviews)
  • Trafalgar Tours Tour Guide (10 reviews)
  • Grand Circle Travel Tour (8 reviews)
  • Grand Circle Travel Cruise Booking (6 reviews)
  • Grand Circle Travel Cruise (3 reviews)