PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Grand Circle Travel and Trafalgar Tours as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Grand Circle Travel
Trafalgar Tours

Grand Circle Travel and Trafalgar Tours Overview

Total reviews
70
192
Company responses
0
0
Issues resolved
2
2

Grand Circle Travel and Trafalgar Tours Consumer Ratings

Rank
7 out of 166 in Cruises and Ships category
22 out of 314 in Travel category
Customer service
6 in category
17 in category
Exchange, Refund and Cancellation Policy
7 in category
17 in category
Website
11 in category
23 in category
Diversity of Products or Services
5 in category
15 in category

Grand Circle Travel and Trafalgar Tours Rating Details

Customer service
2.3 (19 reviews)
2.1 (102 reviews)
Reviewer's quote

Obviously, we would not continue to book trips with these companies if we were not very pleased with the service, the food, the itinerarys, the tour directors, and all of the aspects that make up a trip. When I read some of the complaints, I wonder if the person is one of those that can find fault...

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I was told by a Trafalgars customer service representative that it was not Trafalgars policy to issue refunds. However, I could file a claim with travel insurance (Aon Affinity) to try to get my money back. However, after receiving and reviewing the paperwork, there were only five specific options...

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Exchange, Refund and Cancellation Policy
1.9 (19 reviews)
2.1 (75 reviews)
Reviewer's quote

...We were told they would refund us the full amount minus a cancellation fee of 600$, in 7-10 days. To date, we have not received a penny. Beware of dealing with this company..

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...We had travel insurance with this tour company, but they refuse to refund us. Months ago I asked for a return call from a manager and filled out a request for this call online and so far no one has called me. A word of good advice from me is to STAY CLEAR OF BOOKING WITH GET OR TRAFALGAR!..

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Website
3 (18 reviews)
2.7 (78 reviews)
Reviewer's quote

told us they would get cash refund minus processing fee almost 400 dollars expect a check in 30 to 60 days i called after 70 and was told they changed their policy and only gave a credit toward another trip I was lid to and they stole my money

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...Note that in their website they rave about the beauty of the park. We were lucky we had arrived to Madrid before the tour began and were able to enjoy the park..

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Diversity of Products or Services
3.4 (17 reviews)
2.8 (76 reviews)
Reviewer's quote

Grand Circle lied to us.They are a bunch of theives.Are they going out of business.I think it is class action lawsuit time

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... had Trafalgar must not put people in such stress even before their vacation started I have no good word to say about this travel agency They talk big but the services are not what they claim I will think twice now to travel with Trafalgar again....

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Grand Circle Travel and Trafalgar Tours Pros and Cons

Pros
  • Several trips i had taken
  • Good destinations
  • Taken 7 trips with this company
  • Sites we visited
  • Seeing so much in a short period of time
  • Tour leadr
Cons
  • Customer service
  • Renegged on their word about a full refund
  • Huge rip off
  • Customer service
  • Tour director
  • Meals

Grand Circle Travel and Trafalgar Tours Most Positive Reviews

Top rated reviews
5

There is currently no single supplement; the ships, food and crew are top-notch as are the guides (who all speak...

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5

I have just booked my tenth tour with Trafalgar and have never had a bad Trafalgar guide. As a matter of fact, the tour...

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5

We have traveled with Grand Circle and Overseas Adventure, 38 trips in ten years. Obviously, we would not continue to...

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5

Well, the European Whirl really lived up to its name - you are always on the go - very early starts and late finishes an...

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Grand Circle Travel and Trafalgar Tours Most Critical Reviews

Lowest rated reviews
1

I feel strongly that this company is untrustworthy. I changed a reservation for one trip for another within the time...

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1

My sister and I took our grand-daughters to Paris in July 2013. The hotel was under construction. There were paint smell...

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1

Grand Circle continues to advertise actively for Egypt trip full well knowing it is sold out until October 2021and then...

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1

After a long day travelling and sightseeing our group of 5 arrived at the Doubletree Hotel Memphis 5th September for 2...

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Grand Circle Travel and Trafalgar Tours Latest Reviews

Recent published reviews
2.6

We had scheduled at trip with Grand Circle Cruise this coming August - we called to cancel due to Covid in March 2020....

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1

No Refunds on Cancelled Tour. I need the money more than they do as I am out of work. Calling my credit card company,...

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No votes

I have traveled with GCT, OAT, and on their River Cruises a total of 33 times and never had any problems. I was...

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1

SMy husband and I booked a tour for April 2020 over a year ago. we paid for the trip and for additional hotel stays and...

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Grand Circle Travel and Trafalgar Tours Products and Services

Most reviewed product and services
  • Grand Circle Travel Tour (8 reviews)
  • Grand Circle Travel Cruise Booking (6 reviews)
  • Grand Circle Travel Spain And Portugal In Depth Tour (3 reviews)
  • Trafalgar Tours Tour (50 reviews)
  • Trafalgar Tours Tour Booking (14 reviews)
  • Trafalgar Tours Tour Guide (10 reviews)