PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Royal Caribbean and Grand Circle Travel as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Royal Caribbean
Grand Circle Travel

Royal Caribbean and Grand Circle Travel Overview

Total reviews
302
45
Company responses
0
0
Issues resolved
4
0

Royal Caribbean was first mentioned on PissedConsumer on Jun 4, 2008 and since then this brand received 302 reviews. It is 257 reviews more than Grand Circle Travel received since Apr 4, 2008.

Royal Caribbean and Grand Circle Travel Consumer Ratings

Rank
13 out of 227 in Cruises and Ships category
5 out of 227 in Cruises and Ships category
Customer service
16 in category
5 in category
Staff
12 in category
6 in category
Website
15 in category
6 in category

According to consumer ratings and reviews, Grand Circle Travel ranks 8 points higher in the Cruises and Ships category than Royal Caribbean. People gave Royal Caribbean 1.6 stars for Customer service criterion in Cruises and Ships category and it is 20 points higher than the worst rated brand in this category. At the same time, Grand Circle Travel was rated 2.5 stars for Customer service criterion in this category and it is 31 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Grand Circle Travel has a higher rating than Royal Caribbean. Regarding Website criterion, consumers gave Royal Caribbean 2.4 stars and it is 58% greater than other in category. Grand Circle Travel however was rated 3.3 stars and it is 83% greater than other in category.

Royal Caribbean and Grand Circle Travel Rating Details

Customer service
1.6 (126 reviews)
2.5 (11 reviews)
Reviewer's quote

I'm Platinum status having taken 7 cruises with Royal. We have enjoyed our past cruises until this last one. The cruise was cut short on due to DORIAN and went for only 2 days. The night before sailing we learned that we would not go CoCo Cay. As a result, when we boarded the ship I requested the...

Louis A

Obviously, we would not continue to book trips with these companies if we were not very pleased with the service, the food, the itinerarys, the tour directors, and all of the aspects that make up a trip. When I read some of the complaints, I wonder if the person is one of those that can find fault...

Leocadia
Staff
2.7 (117 reviews)
3.4 (11 reviews)
Reviewer's quote

...my USA Passport number and get me taken off the ship by Homeland security on return to Port all the while to figure out that the Royal Caribbean check in staff mis typed my passport number which was an extreme embarrassment and resulted in hours of wasted time and a ruined vacation, then a previous vacation was double charged for rooms and they refused to give me the promised...

john

Grand Circle continues to advertise actively for Egypt trip full well knowing it is sold out until October 2021and then they will take your 500.00 and hold it til then.

Mary S
Website
2.4 (112 reviews)
3.3 (9 reviews)
Reviewer's quote

...I booked a cruise and nowhere on the website does it show me my actual receipt or itinerary. I have sent 2 emails to them (of course i can't send it from my regular email to keep track, it has to go through the email on their website. ) I still do not have a response...

angela w

I also traveled with Grand circle travel many times and I thought they are good until this week in Paris,France. My husband suffered from a sudden heart attack fell and broke his nose blood everywhere. I called paramedics and he was transferred to French hospital and then to American hospital of...

PissedConsumer1311973

Royal Caribbean and Grand Circle Travel Pros and Cons

Pros
  • Ship
  • Waiter
  • Restaurants
  • Several trips i had taken
  • Customer service
  • All aspects of the many trips
Cons
  • Customer service
  • Customer service relations department and policies
  • Casino
  • Huge rip off
  • Customer service
  • Not as advertised

Royal Caribbean and Grand Circle Travel Most Positive Reviews

Top rated reviews
5

The last full day of cruise (full day at sea) I looked at a watch. Wasn't really looking to buy but not much else to do...

5

There is currently no single supplement; the ships, food and crew are top-notch as are the guides (who all speak...

Royal Caribbean and Grand Circle Travel Most Critical Reviews

Lowest rated reviews
1

I booked a cruise on Royal Caribbean and within less than two weeks after I paid, the price dropped by $800 for the...

1

I feel strongly that this company is untrustworthy. I changed a reservation for one trip for another within the time...

Royal Caribbean and Grand Circle Travel Latest Reviews

Recent published reviews
3.4

Im currently on Royal Caribbean Oasis of the seas (12/12/2019). Im extremely disappointed and pissed about the streaming...

Read all 302 reviews
1

Grand Circle continues to advertise actively for Egypt trip full well knowing it is sold out until October 2021and then...

Read all 45 reviews

Royal Caribbean and Grand Circle Travel Products and Services

Most reviewed product and services
  • Royal Caribbean Cruise (92 reviews)
  • Royal Caribbean Customer Care (55 reviews)
  • Royal Caribbean Cruise Booking (32 reviews)
  • Grand Circle Travel Cruise (3 reviews)
  • Grand Circle Travel Tour (2 reviews)