PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Grand Circle Travel and Royal Caribbean as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Grand Circle Travel
Royal Caribbean

Grand Circle Travel and Royal Caribbean Overview

Total reviews
45
304
Company responses
0
0
Issues resolved
0
5

Royal Caribbean was first mentioned on PissedConsumer on Jun 4, 2008 and since then this brand received 304 reviews. It is 259 reviews more than Grand Circle Travel received since Apr 4, 2008.

Grand Circle Travel and Royal Caribbean Consumer Ratings

Rank
5 out of 197 in Cruises and Ships category
13 out of 197 in Cruises and Ships category
Staff
6 in category
11 in category
Customer service
5 in category
16 in category
Exchange, Refund and Cancellation Policy
3 in category
9 in category

According to consumer ratings and reviews, Grand Circle Travel ranks 8 points higher in the Cruises and Ships category than Royal Caribbean. People gave Grand Circle Travel 3.4 stars for Staff criterion in Cruises and Ships category and it is 28 points higher than the worst rated brand in this category. At the same time, Royal Caribbean was rated 2.6 stars for Staff criterion in this category and it is 23 points higher than the worst rated brand in this category. If we look at Customer service criterion, than we see that Grand Circle Travel has a higher rating than Royal Caribbean. Regarding Exchange, Refund and Cancellation Policy criterion, consumers gave Grand Circle Travel 2.8 stars and it is 91% greater than other in category. Royal Caribbean however was rated 1.7 stars and it is 74% greater than other in category.

Grand Circle Travel and Royal Caribbean Rating Details

Staff
3.4 (11 reviews)
2.6 (118 reviews)
Reviewer's quote

Grand Circle continues to advertise actively for Egypt trip full well knowing it is sold out until October 2021and then they will take your 500.00 and hold it til then.

Mary S

...my USA Passport number and get me taken off the ship by Homeland security on return to Port all the while to figure out that the Royal Caribbean check in staff mis typed my passport number which was an extreme embarrassment and resulted in hours of wasted time and a ruined vacation, then a previous vacation was double charged for rooms and they refused to give me the promised...

john
Customer service
2.5 (11 reviews)
1.6 (127 reviews)
Reviewer's quote

Obviously, we would not continue to book trips with these companies if we were not very pleased with the service, the food, the itinerarys, the tour directors, and all of the aspects that make up a trip. When I read some of the complaints, I wonder if the person is one of those that can find fault...

Leocadia

...Reason of review: Poor customer service. Monetary Loss: $1500. Preferred solution: Full refund...

julia k
Exchange, Refund and Cancellation Policy
2.8 (10 reviews)
1.7 (104 reviews)
Reviewer's quote

Many repeat customers were upset and vocal about the policy changes on the company discussion boards including myself. My take on those and other policy changes such as now refusing AMEX and not allowing credit cards to be used for gratuities is that they are in financial difficulty. The result is...

Tonique

Since this was our first time cruising with Royal Caribbean, we were not familiar with their upgrade policy. (Since we had just returned from a Princess cruise where they sent us an upgrade offer for free, we put in for it, and received it - all for no extra cost. ) We received the upgrade offer...

Carol G

Grand Circle Travel and Royal Caribbean Pros and Cons

Pros
  • Several trips i had taken
  • Customer service
  • All aspects of the many trips
  • Ship
  • Waiter
  • Restaurants
Cons
  • Huge rip off
  • Customer service
  • Not as advertised
  • Customer service
  • Customer service relations department and policies
  • Casino

Grand Circle Travel and Royal Caribbean Most Positive Reviews

Top rated reviews
5

There is currently no single supplement; the ships, food and crew are top-notch as are the guides (who all speak...

5

The last full day of cruise (full day at sea) I looked at a watch. Wasn't really looking to buy but not much else to do...

Grand Circle Travel and Royal Caribbean Most Critical Reviews

Lowest rated reviews
1

I feel strongly that this company is untrustworthy. I changed a reservation for one trip for another within the time...

1

I booked a cruise on Royal Caribbean and within less than two weeks after I paid, the price dropped by $800 for the...

Grand Circle Travel and Royal Caribbean Latest Reviews

Recent published reviews
1

Grand Circle continues to advertise actively for Egypt trip full well knowing it is sold out until October 2021and then...

Read all 45 reviews
1

Two nights before our cruise on December 7th 2019, we had our rental car broken into in our hotel parking lot in Miami....

Read all 304 reviews

Grand Circle Travel and Royal Caribbean Products and Services

Most reviewed product and services
  • Grand Circle Travel Cruise (3 reviews)
  • Grand Circle Travel Tour (2 reviews)
  • Royal Caribbean Cruise (92 reviews)
  • Royal Caribbean Customer Care (56 reviews)
  • Royal Caribbean Cruise Booking (32 reviews)