PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Grand Circle Travel and Royal Caribbean as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Grand Circle Travel
Royal Caribbean

Grand Circle Travel and Royal Caribbean Overview

Total reviews
70
333
Company responses
0
0
Issues resolved
2
5

Grand Circle Travel and Royal Caribbean Consumer Ratings

Rank
7 out of 166 in Cruises and Ships category
18 out of 166 in Cruises and Ships category
Customer service
6 in category
18 in category
Exchange, Refund and Cancellation Policy
7 in category
13 in category
Website
11 in category
18 in category
Price Affordability
5 in category
15 in category

Grand Circle Travel and Royal Caribbean Rating Details

Customer service
2.3 (19 reviews)
1.6 (137 reviews)
Reviewer's quote

Obviously, we would not continue to book trips with these companies if we were not very pleased with the service, the food, the itinerarys, the tour directors, and all of the aspects that make up a trip. When I read some of the complaints, I wonder if the person is one of those that can find fault...

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...Customer service should all be retrained and empowered..

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Exchange, Refund and Cancellation Policy
1.9 (19 reviews)
1.7 (117 reviews)
Reviewer's quote

...We were told they would refund us the full amount minus a cancellation fee of 600$, in 7-10 days. To date, we have not received a penny. Beware of dealing with this company..

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I canceled the cruise and asked for a refund on April 7th, 2020 one day before the final payment was originally due. RCL had extended the final payment date by a month but, I didn't see any reason to keep a reservation for a cabin I knew RCL would never let me sail in. No amount of logic could stop...

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Website
3 (18 reviews)
2.4 (122 reviews)
Reviewer's quote

told us they would get cash refund minus processing fee almost 400 dollars expect a check in 30 to 60 days i called after 70 and was told they changed their policy and only gave a credit toward another trip I was lid to and they stole my money

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...They will not respond in any fashion to our inquiries, and they have not updated their website in over a month..

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Price Affordability
3.1 (17 reviews)
2.4 (116 reviews)
Reviewer's quote

Grand Circle Tour had a cancellation policy in place when we went into contract with them in January of 2020 and we cancelled due to the virus and then they actually cancelled the trip as well. We expected to pay the cancellation fee of $600 and received an email from them stating that they would...

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...as told since the cruise was so expensive to keep checking if the rates go down and if they do before the cruise date I would be accommodated with the reduced price. The cruise has went way down from what I paid and now told after paid in full I cant get the reduced price. How is that even right? Everyone is expected ...

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Grand Circle Travel and Royal Caribbean Pros and Cons

Pros
  • Several trips i had taken
  • Good destinations
  • Taken 7 trips with this company
  • Ship
  • Dinning room waiters and room attendants
  • Waiter
Cons
  • Customer service
  • Renegged on their word about a full refund
  • Huge rip off
  • Customer service
  • Customer service relations department and policies
  • Casino

Grand Circle Travel and Royal Caribbean Most Positive Reviews

Top rated reviews
5

There is currently no single supplement; the ships, food and crew are top-notch as are the guides (who all speak...

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5

The last full day of cruise (full day at sea) I looked at a watch. Wasn't really looking to buy but not much else to do...

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5

We have traveled with Grand Circle and Overseas Adventure, 38 trips in ten years. Obviously, we would not continue to...

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5

Stayed in the Star Loft Suite with a Royal Genie. Our Genie made sure we received the best seats for dinner, she reserve...

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Grand Circle Travel and Royal Caribbean Most Critical Reviews

Lowest rated reviews
1

I feel strongly that this company is untrustworthy. I changed a reservation for one trip for another within the time...

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1

I booked a cruise on Royal Caribbean and within less than two weeks after I paid, the price dropped by $800 for the...

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1

Grand Circle continues to advertise actively for Egypt trip full well knowing it is sold out until October 2021and then...

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1

ROYAL CARRIBBEAN IS A PREDATORY AND CRIMINAL COMPANY.
DEMAND YOUR MONEY BACK OR SUE THESE CROOKS
=======================...

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Grand Circle Travel and Royal Caribbean Latest Reviews

Recent published reviews
2.6

We had scheduled at trip with Grand Circle Cruise this coming August - we called to cancel due to Covid in March 2020....

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1

I am a very dissatisfied customer. Total refund wanted.

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No votes

I have traveled with GCT, OAT, and on their River Cruises a total of 33 times and never had any problems. I was...

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No votes

a group of us booked a cruise on Allure of the Seas for August
A A

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Grand Circle Travel and Royal Caribbean Products and Services

Most reviewed product and services
  • Grand Circle Travel Tour (8 reviews)
  • Grand Circle Travel Cruise Booking (6 reviews)
  • Grand Circle Travel Spain And Portugal In Depth Tour (3 reviews)
  • Royal Caribbean Cruise (99 reviews)
  • Royal Caribbean Customer Care (59 reviews)
  • Royal Caribbean Cruise Booking (35 reviews)