PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Grand Circle Travel and Legendary Journeys as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Grand Circle Travel
Legendary Journeys

Grand Circle Travel and Legendary Journeys Overview

Total reviews
70
123
Company responses
0
0
Issues resolved
2
0

Grand Circle Travel and Legendary Journeys Consumer Ratings

Rank
7 out of 166 in Cruises and Ships category
51 out of 565 in Travel Agencies category
Customer service
6 in category
61 in category
Exchange, Refund and Cancellation Policy
7 in category
37 in category
Website
11 in category
55 in category
Price Affordability
5 in category
45 in category

Grand Circle Travel and Legendary Journeys Rating Details

Customer service
2.3 (19 reviews)
1.6 (40 reviews)
Reviewer's quote

Obviously, we would not continue to book trips with these companies if we were not very pleased with the service, the food, the itinerarys, the tour directors, and all of the aspects that make up a trip. When I read some of the complaints, I wonder if the person is one of those that can find fault...

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They are emailing this out to everyone? Does this mean all should be protected? Or just some? -------- Original message -------- From: Customer Service Date: 11/10/17 9:39 AM (GMT-05:00) To: Cc: LAURIER@ANCHORSAWAYCRUISES. COM, Ed Mass Subject: CLIENT NAME: INVOICE NUMBER: TRIP NAME: CARIBBEAN...

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Exchange, Refund and Cancellation Policy
1.9 (19 reviews)
1.7 (31 reviews)
Reviewer's quote

...We were told they would refund us the full amount minus a cancellation fee of 600$, in 7-10 days. To date, we have not received a penny. Beware of dealing with this company..

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Waiting for refund myself. I think LJ is trying. Company is still communicating with customers...

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Website
3 (18 reviews)
2.4 (34 reviews)
Reviewer's quote

told us they would get cash refund minus processing fee almost 400 dollars expect a check in 30 to 60 days i called after 70 and was told they changed their policy and only gave a credit toward another trip I was lid to and they stole my money

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Their website is "Under Construction" Why would a reputable company dismantle the old one before the new one is up? No one is answering phone calls at Sarasota, The Villages, Ocala or the "800" number. All indicate to leave a message, but you cannot leave a message at any number as the mailboxes...

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Price Affordability
3.1 (17 reviews)
2.7 (32 reviews)
Reviewer's quote

Grand Circle Tour had a cancellation policy in place when we went into contract with them in January of 2020 and we cancelled due to the virus and then they actually cancelled the trip as well. We expected to pay the cancellation fee of $600 and received an email from them stating that they would...

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...I had great trips at a fair price. I did notice a difference in the service about three years ago. I would talk with an agent about a trip, requested additional info by email, but received nothing...

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Grand Circle Travel and Legendary Journeys Pros and Cons

Pros
  • Several trips i had taken
  • Good destinations
  • Taken 7 trips with this company
  • Price
  • Tour guides
  • Quick to take your money
Cons
  • Customer service
  • Renegged on their word about a full refund
  • Huge rip off
  • Poor service
  • Customer service
  • Lack of communication

Grand Circle Travel and Legendary Journeys Most Positive Reviews

Top rated reviews
5

There is currently no single supplement; the ships, food and crew are top-notch as are the guides (who all speak...

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5

I have taken 2 transatlantic cruises and stays after in Spain. Everything was wonderful! Free bus to cruise port. ...

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5

We have traveled with Grand Circle and Overseas Adventure, 38 trips in ten years. Obviously, we would not continue to...

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5

We had an amazing vacation with Legendary Journeys to Switzerland and Austria. The airlines and transfers were...

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Grand Circle Travel and Legendary Journeys Most Critical Reviews

Lowest rated reviews
1

I feel strongly that this company is untrustworthy. I changed a reservation for one trip for another within the time...

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1

Legendary Journeys (d.b.a) Al & Chuck travel has the worst customer service. Signed up for a private charter cruise...

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1

Grand Circle continues to advertise actively for Egypt trip full well knowing it is sold out until October 2021and then...

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1

This company is absolutely horrible. False advertising, mis-leading/incorrect information, lack of information are my...

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Grand Circle Travel and Legendary Journeys Latest Reviews

Recent published reviews
2.6

We had scheduled at trip with Grand Circle Cruise this coming August - we called to cancel due to Covid in March 2020....

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No votes

we were going to dubai and china march 27 2019. i gave deposit of $3000.
we were told that the employees of the company r...

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No votes

I have traveled with GCT, OAT, and on their River Cruises a total of 33 times and never had any problems. I was...

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No votes

This whole thing makes us sick. We took many trips with Legendary and ALWAYS received 150% satisfaction! We stayed in...

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Grand Circle Travel and Legendary Journeys Products and Services

Most reviewed product and services
  • Grand Circle Travel Tour (8 reviews)
  • Grand Circle Travel Cruise Booking (6 reviews)
  • Grand Circle Travel Spain And Portugal In Depth Tour (3 reviews)
  • Legendary Journeys Tour (30 reviews)
  • Legendary Journeys Cruise (14 reviews)
  • Legendary Journeys Cruise Booking (8 reviews)