Vistaprint vs GotPrint: which one is better? @ Pissed Consumer

PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Vistaprint and GotPrint as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

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Vistaprint

2.3

GotPrint

2.1

Vistaprint

GotPrint

Vistaprint and GotPrint Overview

Total reviews

114

Company responses

Issues resolved

Vistaprint was first mentioned on PissedConsumer on Sep 29, 2007 and since then this brand received 114 reviews. It is 39 reviews more than GotPrint received since Apr 20, 2011.

Vistaprint and GotPrint Consumer Ratings

Rank

13 out of 253 in Printing category

15 out of 253 in Printing category

Customer service

8 in category

20 in category

Website

12 in category

13 in category

Product or Service Quality

13 in category

15 in category

According to consumer ratings and reviews, Vistaprint ranks 2 points higher in the Printing category than GotPrint. People gave Vistaprint 2 stars for Customer service criterion in Printing category and it is 32 points higher than the worst rated brand in this category. At the same time, GotPrint was rated 1.2 stars for Customer service criterion in this category and it is 20 points higher than the worst rated brand in this category. If we look at Website criterion, than we see that Vistaprint has a higher rating than GotPrint. Regarding Product or Service Quality criterion, consumers gave Vistaprint 1.9 stars and it is 68% greater than other in category. GotPrint however was rated 1.9 stars and it is 63% greater than other in category.

Vistaprint and GotPrint Rating Details

Customer service

2 (25 reviews)

1.2 (38 reviews)

Reviewer's quote

...They added them again with NO CHARGE! Both customer representatives I worked with were great! Absolutely no complaints. Will continue ordering from here. Everything was great quality too!..

Brooke S

...and so according to customer service a printer was broke down another employee said my address wasn’t valid for receiving a delivery on Saturday...

Adam G

Website

2.5 (23 reviews)

2.4 (31 reviews)

Reviewer's quote

I ordered 2 t-shirts for printing on Vistaprint website. Expected delivery date was 1st Nov. Instead of deliverey message I got email (at 21:30 on 1st November) that your refund has been initiated...

AMIT C

...Printing (per the website would be completed in 2-4 days). Which put me at Aug22 per customer service. I paid for next day shipping to ensure it would be delivered by Aug...

PissedConsumer906425

Product or Service Quality

1.9 (22 reviews)

1.9 (38 reviews)

Reviewer's quote

I ordered checks on February 28th after discovering that Vista Print was a certified bank affiliate. My checks were supposed to arrive on the 6th, they didn't so I waited until the 8th to contact them to give it the benefit of the doubt. I was told via IM that they had no tracking number put on my...

PissedConsumer1209367

Still they blame me and so I am out $100 for the product that the client would take! They offered me a discount of $12 for me to reprint them. I lost the customer due to GOT PRINT not accepting responsibility for their mistake and not telling me first that it was blurry. LOOK OUT NO MATTER WHAT...

Kevin

Vistaprint and GotPrint Pros and Cons

Pros

Prices
Selection
Products

Price
Product diversity
Low prices

Cons

Customer service
On-hold time
Non-transparent ordering process

Customer service
Delivered completely unacceptable job
Quality very poor

Vistaprint and GotPrint Most Positive Reviews

Top rated reviews

I want to express how amazing our experience with Vistaprint was. I had misspelled two different banners. When I called...

I just placed an order and after i placed i realized i spelt Woodshed wrong. There should not be a w in woodshed

Vistaprint and GotPrint Most Critical Reviews

Lowest rated reviews

I used to spend quite a bit with VistaPrint...never again. They sent me a postcard for my Birthday...oh how nice I...

I am giving GotPrint 5 stars for the absolute worst customer service EVER! I have had a Broker account for more than 3...

Vistaprint and GotPrint Latest Reviews

Recent published reviews

3.8

I thought you were not serious about sending free samples to anyone who was interested in hiring your services, but it...

Read all 114 reviews

1.8

I had order flyers for my upcoming Church event and had the flyers expedited for “2 businesses days”. Checked the...

Read all 75 reviews

Vistaprint and GotPrint Products and Services

Most reviewed product and services

Vistaprint Customer Care (17 reviews)
Vistaprint Printing Service (14 reviews)
Vistaprint Shipping Service (4 reviews)

Gotprint Business Cards Printing Service (16 reviews)
Gotprint Printing Service (13 reviews)
Gotprint Postcards Printing Service (9 reviews)

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