PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Vistaprint and GotPrint as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Vistaprint
GotPrint

Vistaprint and GotPrint Overview

Total reviews 117 77
Company responses 0 0
Issues resolved 0 3

Vistaprint and GotPrint Consumer Ratings

Rank
18 out of 191 in Printing category
21 out of 191 in Printing category
Customer service
7 in category
21 in category
Website
13 in category
15 in category
Product or Service Quality
16 in category
17 in category
Price Affordability
5 in category
18 in category

Vistaprint and GotPrint Rating Details

Customer service
1.9 (28 reviews)
1.2 (40 reviews)
Reviewer's quote

...They have the worst customer service, I refuse to ever do business with them..

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...and so according to customer service a printer was broke down another employee said my address wasn’t valid for receiving a delivery on Saturday...

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Website
2.5 (25 reviews)
2.3 (33 reviews)
Reviewer's quote

...I called and they try telling me i set up some vista print marketing website that i never heard of...

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...Printing (per the website would be completed in 2-4 days). Which put me at Aug22 per customer service. I paid for next day shipping to ensure it would be delivered by Aug...

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Product or Service Quality
2 (24 reviews)
1.9 (40 reviews)
Reviewer's quote

...Everything was great quality too!..

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In over twenty five years of business, this is the first company that has provided a totally inferior product as a REORDER and claim that it is still within their parameters of acceptability. I have many products for which I have very happily used GotPrint for years and now I am unable to trust...

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Price Affordability
3.1 (23 reviews)
2.7 (20 reviews)
Reviewer's quote

I thought you were not serious about sending free samples to anyone who was interested in hiring your services, but it was great! They were more than I expected, and of course I order my business cards! Great paper and colors. I felt satisfied with the final results.

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...And the price was more than a bargain. Thank you!..

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Vistaprint and GotPrint Pros and Cons

Pros
  • Prices
  • Selection
  • Products
  • Price
  • Product diversity
  • Low prices
Cons
  • Customer service
  • On-hold time
  • Non-transparent ordering process
  • Customer service
  • Delivered completely unacceptable job
  • Quality very poor

Vistaprint and GotPrint Most Positive Reviews

Top rated reviews
5

I want to express how amazing our experience with Vistaprint was. I had misspelled two different banners. When I called...

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5

I just placed an order and after i placed i realized i spelt Woodshed wrong. There should not be a w in woodshed

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5

I have had nothing but great experience....one time they delivered a package to a wrong address, which was basically my...

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5

After reading some of these reviews, I have to admit to a bit of trepidation when my package arrived. But the postcards...

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Vistaprint and GotPrint Most Critical Reviews

Lowest rated reviews
1

I used to spend quite a bit with VistaPrint...never again. They sent me a postcard for my Birthday...oh how nice I...

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1

I am giving GotPrint 5 stars for the absolute worst customer service EVER! I have had a Broker account for more than 3...

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1

I registered for the free month trial of VistaPrint's business email packages and I then cancelled it to stop myself...

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1

This is truly the worst company I have ever dealt with! I placed a reorder of business cards and they sent the wrong...

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Vistaprint and GotPrint Latest Reviews

Recent published reviews
1

Vistaprint cancelled my domain without advising me. I had no website, I had to wait a whole week to transfer my domain...

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1

In over twenty five years of business, this is the first company that has provided a totally inferior product as a...

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3.7

I ordered 500 business cards for $246 (upgraded version) and 2 months ;later i see 2 separate $10 fees to my card i...

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2.1

I have been ordering brochures from gotprint for over 10 years. I recently ordered 10,000 brochures, an exact duplicate...

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Vistaprint and GotPrint Products and Services

Most reviewed product and services
  • Vistaprint Printing Service (14 reviews)
  • Vistaprint Shipping Service (4 reviews)
  • Vistaprint Brochure Printing Service (1 review)
  • Gotprint Business Cards Printing Service (16 reviews)
  • Gotprint Printing Service (14 reviews)
  • Gotprint Postcards Printing Service (9 reviews)