PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Gotobus and Us Coachways as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Gotobus
Us Coachways

Gotobus and Us Coachways Overview

Total reviews
204
128
Company responses
0
0
Issues resolved
0
0

Gotobus and Us Coachways Consumer Ratings

Rank
145 out of 436 in Transport category
164 out of 436 in Transport category
Customer service
95 in category
102 in category
Product or Service Quality
97 in category
107 in category
Website
106 in category
129 in category
Level of Comfort
110 in category
115 in category

Gotobus and Us Coachways Rating Details

Customer service
1.1 (97 reviews)
1.1 (52 reviews)
Reviewer's quote

...Please IMPROVE customer service..

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Fast forward to Monday, Donna customer service called and expressed her apologies for the whole situation she also said that Sylvia tried 4 different companies to help with a bus, an she had no luck . And said she would issue a full refund within 30 days, "I said not acceptable" issue that refund...

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Product or Service Quality
1.3 (88 reviews)
1.1 (52 reviews)
Reviewer's quote

This man is very disrespectful I have been using this bus service for about 3 yrs . the bus was late . and your driver talk to like I was a slave...

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...Customer service is closed. When you call the sales dept to book a bus, you have to leave a voice mail message. So here I sit, not knowing if anyone is going to show up tomorrow morning...

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Website
1.6 (87 reviews)
1.4 (38 reviews)
Reviewer's quote

...I called the all number provided in their website and email, but no one got my phone call. They made me wait over 40minutes and just hang up. That’s insane customer service...

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...On US Coachways website, they have a banner that says "A+ rated with the BBB. " This is true. I went on the Better Business Bureau's website and saw it for myself, and you should too...

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Level of Comfort
1.3 (87 reviews)
1.2 (34 reviews)
Reviewer's quote

...I was overly pissed to the highest level. I was not expecting much but damn. A 3 hr delay...

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I still can hardly believe the level of unprofessionalism this company displayed. A dispatcher said numerous times that they were trying to find a replacement bus to pick us up…none came. We had to wait eight hours for the broken down bus to be repaired and then we were asked to board that same old...

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Gotobus and Us Coachways Pros and Cons

Pros
  • Cheap
  • There are no pros except cheap tickets
  • Cheap tickets - good scheduling
  • Most drivers were average
  • Driver
  • Bus did make it to the destination
Cons
  • Worst bus ride
  • Unsanitary conditions
  • Worse
  • Unprofessional
  • Customer service
  • Customer dealing

Gotobus and Us Coachways Most Positive Reviews

Top rated reviews
5

Wasnt allowed on bus told they wasnt even stopping in fayeyettville n.c

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No votes
5

I tried to call them but didnt get through

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No votes

Gotobus and Us Coachways Most Critical Reviews

Lowest rated reviews
1

On the 11th July 2015, I took this bus from atl to nyc. They stop in nc which it was 4 people at the bus stop. A chinese...

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1

Terrible business practices, extremely deceiving pricing, and the most expensive, frustrating, and regrettable transport...

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1

They represent bus companies that don't meet basic hygiene and occupational health and safety levels.

We didn't use...

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1

DO NOT USE THIS COMPANY!!!! I scheduled a bus for 55 students and coaches to go to a football game over a month in...

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Gotobus and Us Coachways Latest Reviews

Recent published reviews
No votes

I purchased a ticket for today and they took my money without giving me my ticket

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No votes

Women for Trump chartered 11 buses and 2 hours before they were to leave, US Coachways cancelled the charters. These...

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No votes

LikeI take this bus all the time just look at my gmail account but for some reason yall took the money off my mom card...

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1

Buses are dirty . They stink .. floors are sticky. I’ve see pig barns cleaner !!

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Gotobus and Us Coachways Products and Services

Most reviewed product and services
  • Gotobus Bus Service (87 reviews)
  • Gotobus Customer Care (22 reviews)
  • Gotobus Bus Ticket (12 reviews)
  • Us Coachways Bus Service (61 reviews)
  • Us Coachways Bus Rental (15 reviews)
  • Us Coachways Sanitary Conditions (4 reviews)